Account Managers | Job in County Durham

We are seeking a dynamic and results-driven Account Manager to join our team in the North East region. As an Account Manager, you will play a crucial role in managing relationships with existing clients, fostering growth within these accounts, and driving sales to achieve business objectives.

*Responsibilities: *

• Maintain and expand client relationships, ensuring customer satisfaction and loyalty.
• Collaborate with cross-functional teams to understand client needs and develop effective solutions.
• Identify opportunities for upselling and cross-selling, and execute strategies to maximize revenue potential.
• Prepare and deliver accurate reports on account status, sales forecasts, and customer feedback.
• Develop strategic account plans to grow business and ensure client retention.
• Act as a point of contact for your accounts, responding promptly and professionally to inquiries or issues that arise.
• Collaborate with marketing and product teams to develop effective sales strategies.
• Contribute to the development of new business proposals, tenders, and presentations.
• Consistently meet or exceed targets for account growth and revenue.

*Requirements: *

• Proven experience as an Account Manager with a track record of achieving sales targets.
• Strong knowledge of CRM software and MS Office Suite.
• Excellent communication and negotiation skills.
• Ability to build strong, long-lasting relationships.
• Solutions-oriented mindset with a focus on customer needs.
• Strong organizational skills, including the ability to manage multiple accounts effectively.
• Bachelor's degree or equivalent experience.
• Willingness to travel as required by the role. By joining our team as an Account Manager, you will have the opportunity to make a significant impact on our business while growing your career in a supportive and dynamic environment. We look forward to hearing from candidates who are excited about this opportunity and ready to take on the challenges of managing key client relationships and driving sales growth.

Job Role

The Account Manager role within our organization is a crucial position that requires a dynamic and results-driven individual who can effectively manage client relationships while driving business growth.

*Responsibilities: *

• *Client Relationship Management

• : Build and maintain strong, long-lasting relationships with key clients by understanding their needs, delivering agreed-upon solutions, and providing exceptional service.

• *Business Development

• : Identify and pursue new sales opportunities within the assigned portfolio of clients, contributing to the organization's growth and revenue targets.

• *Account Planning and Management

• : Develop detailed account plans for each client to ensure we are delivering value and achieving desired business outcomes.

• *Reporting and Analysis

• : Prepare accurate and timely reports on account activity, performance, and opportunities, using insights from data analysis to inform strategic decision-making.

• *Collaboration

• : Collaborate closely with cross-functional teams, including Sales, Marketing, Product Development, and Customer Service, to ensure a unified approach in meeting client needs.

*Qualifications: *

• *Education

• : Bachelor's degree in Business Administration, Marketing, or related field. Advanced degrees are a plus.

• *Personal Attributes

• : Self-motivated, results-oriented individual with a solutions-focused mindset; ability to work independently as well as collaboratively in a team environment. If you are a highly motivated and accomplished Account Manager looking for an exciting new opportunity we would love to hear from you! Join our team and contribute to the success of our organization while growing your career in a supportive and dynamic work environment.

Qualifications and Skills

We are seeking an experienced Account Manager to join our dynamic team. The successful candidate will have a proven track record in managing client relationships and driving business growth.

• Bachelor's degree in Business, Marketing, or related field is required. An advanced degree (MBA) is preferred.
• Proven work experience as an Account Manager with a minimum of 5 years in sales or relevant services industry.
• Strong knowledge of the North East market and its unique business landscape.
• Excellent understanding of the customer relationship management process.
• Client Relationship Management: Ability to build strong, long-lasting relationships with clients. Proven ability to manage multiple account management projects at a time while meeting client needs.
• Sales and Marketing: Strong sales abilities, understanding of psychology, marketing strategies, and creativity. Excellent verbal and written communication skills.
• Negotiation: Ability to negotiate contracts and close agreements to maximize profits. Capability to identify promising new prospects and turn them into clients.
• Analytical Skills: Proficient in using CRM software, Microsoft Office, and data analysis tools. Strong quantitative skills, including the ability to analyze and interpret complex sales data.
• Leadership: Proven leadership abilities with a talent for managing teams. Capacity to delegate tasks effectively and manage team performance.
• Communication: Excellent written and verbal communication skills. Ability to communicate clearly, concisely, and persuasively across a variety of formats and mediums.
• Problem-Solving: Strong problem-solving abilities and willingness to tackle tough challenges with grace and resilience.
• Adaptability: Flexibility to thrive in a fast-paced environment. Ability to learn quickly when faced with new problems, technologies, or ideas.
• Organization: Strong organizational skills including time management, multitasking, and the ability to prioritize tasks to meet deadlines. Join our team and take your Account Management career to the next level! We look forward to reviewing your application.

Candidate Profile

*Candidate Profile: Account Managers *

We are seeking a dynamic and results-driven Account Manager to join our team in the North East region. In this role, you will be responsible for managing and growing relationships with existing clients while also identifying new business opportunities.

*Key Responsibilities: *

• Develop and maintain strong, long-lasting customer relationships through regular, high-quality communications.
• Understand client needs and provide solutions that surpass their expectations.
• Identify and pursue new sales leads to expand the client base and ensure the organization's growth.
• Collaborate with cross-functional teams to achieve shared goals and maximize business potential.
• Consistently meet or exceed assigned account revenue targets and identify areas for upselling and cross-selling.
• Contribute to the development of business strategies, plans, and initiatives that align with the organization's objectives.
• Monitor and analyze market trends to ensure the organization is competitive and relevant within the industry.
• Manage risk by spotting potential problems and devising contingency plans.
• Represent the organization at industry events, conferences, and meetings as needed.
• Prepare reports on account status, market conditions, competitive analyses, and other key performance indicators.

*Qualifications: *

• Proven work experience as an Account Manager, Sales Executive or a relevant role.
• Solid experience with managing a sales pipeline from prospecting to closure.
• Deep understanding of the region's market dynamics and potential growth opportunities.
• Proficient in negotiation and customer service skills.
• Strong verbal and written communication skills.
• Excellent organizational, time management, and multitasking abilities.
• BS/BA degree or equivalent. Advanced degrees or certifications are a plus. Join our team and contribute to our success as we continue to grow and expand in the North East region! We offer a competitive salary, comprehensive benefits, and opportunities for career advancement within the organization. If you are passionate about sales, customer service, and helping businesses thrive we would love to hear from you.

*How to Apply: *

Interested candidates should submit their resume, cover letter, and any relevant work samples or portfolios via our online application system. Only candidates selected for an interview will be contacted directly. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Daily Responsibilities

In the dynamic and challenging role of an Account Manager within our organization, your primary responsibilities will encompass a wide range of activities aimed at fostering strong relationships with existing clients while driving growth and profitability. Here is an overview of the daily tasks you can expect to undertake in this position:

*Client Relationship Management: *

Maintain and nurture long-lasting, profitable relationships with key accounts by understanding their business objectives and providing tailored solutions that address their needs. Regularly engage with clients through various communication channels such as phone calls, emails, or face-to-face meetings to ensure customer satisfaction and retention.

• *Sales Management:

Identify opportunities for growth within your client base and develop strategic plans to capitalize on these opportunities. Work closely with the sales team to establish targets, create sales strategies, and manage the sales process from prospecting through closing.

• *Business Development:

Actively seek out new business opportunities in the market by networking, cold-calling, and building relationships with potential clients. Collaborate with the marketing department to create targeted campaigns that showcase our organization's offerings and attract new business.

• *Product Knowledge:

Maintain a deep understanding of our organization's products and services, ensuring you can effectively communicate their value proposition to both existing and prospective clients. Keep abreast of industry trends and competitive landscape to remain competitive in the market.

• *Forecasting and Reporting:

Consistently monitor sales performance against targets and forecast future sales activity for each account. Prepare regular reports detailing account performance, key insights, and recommendations for improvements, sharing these with relevant stakeholders across the organization.

• *Collaboration:

Work closely with other teams within the organization such as product development, marketing, and customer service to ensure seamless collaboration and delivery of exceptional experiences to our clients.

• *Continuous Learning and Improvement:

Stay up-to-date with best practices in account management, sales techniques, and industry trends through ongoing professional development activities. Regularly review your own performance, identifying areas for improvement and implementing strategies to enhance your skills and increase effectiveness.

Primary Duties

In this dynamic and challenging role within our team, you will be expected to:

*Client Relationship Management: *

Build and maintain strong relationships with our existing client base. Understand their unique needs and provide tailored solutions that exceed expectations.

• *Business Development:

Identify new business opportunities and actively pursue strategic partnerships. This may involve market research, cold calling, networking events, and developing effective pitches to attract potential clients.

• *Account Growth:

Collaborate with internal teams to ensure the successful delivery of our products or services to clients. Monitor account performance and work proactively to identify areas for growth and improvement.

• *Sales Strategy:

Develop and implement effective sales strategies that align with overall business goals. This includes setting sales targets, creating action plans, and managing resources efficiently.

• *Reporting:

Regularly prepare reports on account activity, sales performance, and market trends. Use these insights to inform strategic decisions and drive continuous improvement.

• *Customer Service:

Serve as a point of contact for client inquiries and concerns. Respond promptly and professionally to resolve issues effectively and efficiently.

• *Training and Development:

Contribute to the training and development of junior team members. Share your knowledge, experience, and best practices to help them grow and succeed in their roles.

• *Compliance:

Ensure all client interactions comply with relevant industry regulations and our organization's policies and procedures. Stay updated on any changes and adapt your work accordingly.

• *Feedback Mechanism:

Regularly collect and share feedback from clients to improve our products, services, and overall customer experience.

• *Collaboration:

Work collaboratively with cross-functional teams across the organization, including sales, marketing, product development, and operations. This collaboration is essential for delivering a seamless client experience and driving organizational success.

About Us

Welcome to a dynamic and innovative organization that thrives on delivering exceptional results in the North East region. We are a forward-thinking company dedicated to providing top-tier services across various industries. Our team comprises of passionate individuals who share a common vision: to redefine industry standards, foster growth, and create lasting impact. As an Account Manager within our organization, you will have the opportunity to work closely with our diverse clientele, manage key relationships, and drive business growth. Your role is crucial in ensuring we maintain high levels of customer satisfaction, while simultaneously achieving our company's strategic objectives. Our organization values integrity, teamwork, and innovation above all else. We believe in nurturing a positive work environment that encourages creativity, collaboration, and learning. As part of our Account Management team, you will be provided with ample opportunities to grow both personally and professionally, working alongside some of the best minds in the industry. We are always on the lookout for talented individuals who share our values and passion. If you're ready to take on new challenges, collaborate with amazing people, and make a real difference we invite you to explore the opportunity to join our team as an Account Manager. Together, let's shape the future of our organization and redefine success in the North East region.