Application Support Engineer | Job in Shropshire

*Job Title: *

Application Support Engineer

*Location: *

West Midlands We are seeking a skilled and enthusiastic Application Support Engineer to join our dynamic team. In this role, you will be responsible for ensuring the smooth operation of critical applications that support our business operations.

*Key Responsibilities: *

• Provide timely, effective, and professional application support services to end users and technical staff.
• Troubleshoot and diagnose software issues, and liaise with internal teams or third-party vendors as required.
• Participate in the planning, development, testing, and implementation of software enhancements and upgrades.
• Collaborate with other departments to understand business needs and provide appropriate technical solutions.
• Document incidents, problems, changes, and resolutions to maintain accurate records for future reference.
• Contribute to on-call rotation for out-of-hours support as required.
• Stay current with technology trends and industry best practices in application support.
• Assist in the creation of user documentation and training materials.

*Qualifications: *

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Application Support Engineer or similar role.
• Strong knowledge of software development methodologies and tools.
• Proficiency in at least one programming language (e.g., Java, Python, C#).
• Experience with database management systems (e.g., Oracle, SQL Server).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work collaboratively in a team environment and independently when necessary.
• Flexibility to work during non-standard hours as required by business needs. By joining our team, you will have the opportunity to work with cutting-edge technology and make a significant contribution to our organization's success. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development. If you are passionate about IT and thrive in a fast-paced environment we encourage you to apply!

*Application Process: *

To apply, please submit your resume and cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application! Please note that this job description is not exhaustive and may be subject to change as necessary. The organization reserves the right to consider all applications without notice and may close the vacancy earlier than the specified closing date if a suitable candidate is found. Equal opportunities apply to all applicants, and we encourage candidates from diverse backgrounds to apply.

Skill Set

As an Application Support Engineer in our dynamic and innovative team, the following skills are essential for success in this role: Technical Expertise:

• Proficient in a range of programming languages such as Java, Python, .NET, or similar.
• Strong understanding of software development lifecycle (SDLC), agile methodologies, and DevOps principles.
• Experience with database management systems (DBMS) like MySQL, Oracle, or PostgreSQL.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) is highly desirable.

Problem-Solving Skills:

• Ability to analyze and troubleshoot complex application issues efficiently.
• Strong debugging skills and the ability to identify and resolve performance bottlenecks.
• Proactive approach to problem identification, root cause analysis, and resolution.

Communication Skills:

• Excellent written and verbal communication skills to effectively collaborate with various stakeholders, including developers, testers, and business users.
• Ability to explain technical concepts in a way that non-technical team members can understand.
• Strong customer service orientation to handle user queries and incidents effectively.

Collaboration & Teamwork:

• Willingness to work collaboratively with cross-functional teams to achieve common goals.
• Ability to work under pressure, prioritize tasks, and manage multiple projects concurrently.
• Strong organizational skills and the ability to document solutions effectively for future reference.

Continuous Learning:

• Commitment to staying updated with the latest technologies, trends, and best practices in application support engineering.
• Proactive attitude towards learning new tools, frameworks, and platforms as needed by the organization.

Security Awareness:

• Understanding of data protection regulations (e.g., GDPR) and experience with implementing secure coding practices.
• Ability to work in a secure and compliant manner to protect our organization's assets and reputation.

Desired Candidate

We are seeking a dedicated and highly skilled Application Support Engineer to join our dynamic and innovative team in the West Midlands. If you are passionate about technology, have a strong problem-solving aptitude, and possess a deep understanding of application support we would love to hear from you.

*Key Responsibilities: *

• Provide first-line support for the organization's applications, troubleshooting and resolving issues effectively and efficiently.
• Collaborate with development teams during software deployment, ensuring smooth operation and addressing any technical concerns that may arise.
• Participate in the design and implementation of application improvements, contributing to the overall efficiency and effectiveness of our systems.
• Maintain up-to-date knowledge of emerging technologies and industry trends related to application support.
• Work closely with internal teams to ensure smooth integration of new applications and updates into existing IT infrastructure.
• Document and report incidents, troubleshooting steps, and resolutions for future reference.
• Contribute to on-call rota and provide out-of-hours support as required.

*Qualifications: *

• Proven experience in a similar Application Support Engineer role.
• Strong understanding of various programming languages such as Java, C#, Python, or PHP.
• Familiarity with databases (SQL Server, Oracle, MySQL) and web services (RESTful APIs).
• Experience with cloud platforms (Azure, AWS) is a plus.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal, for effective collaboration within the team.
• Ability to learn new technologies quickly and adapt to changing requirements.
• A degree in Computer Science, Information Technology, or a related field is preferred but not essential for candidates with significant relevant experience. If you are ready to take on this exciting challenge and make a meaningful impact we encourage you to apply. We offer a supportive work environment, competitive compensation, and opportunities for professional growth. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences. If you require any accommodations during the application or interview process, please let us know.

*How to Apply: *

Interested candidates should submit their resume and cover letter detailing relevant experience and qualifications to our recruitment team via our online application portal. We will review applications on a rolling basis until the position is filled. We appreciate your interest in joining our team and look forward to hearing from you!

Career Development

Welcome to an exciting opportunity within our dynamic organisation where we value innovation, collaboration, and the growth of our team members. As an Application Support Engineer, you will play a vital role in ensuring the seamless operation and performance of our critical applications, directly impacting our business success. In this role, you'll be joining a talented team dedicated to providing exceptional service and maintaining the highest standards for our clients. Your responsibilities will include:

• Providing first-line support for all application-related issues, ensuring timely resolution and minimising downtime
• Collaborating with developers, testers, and other technical teams to understand the applications' functionalities and troubleshoot complex problems
• Continuously monitoring applications for performance issues and implementing preventative measures to ensure stability
• Participating in the maintenance, upgrade, and enhancement of existing applications to align with business needs and industry best practices
• Contributing to the development and improvement of our support processes and tools To thrive in this role, you should possess:
• A degree or equivalent qualification in Computer Science, Information Technology, or a related field
• Proven experience as an Application Support Engineer or similar role within the IT industry
• Strong analytical skills with the ability to troubleshoot complex technical issues quickly and effectively
• Excellent communication and interpersonal skills with the ability to explain technical concepts in a clear and concise manner
• Proficiency in relevant programming languages (e.g., Java, .NET) and database technologies (e.g., SQL Server, Oracle)
• A proactive approach to problem-solving, combined with a strong sense of initiative and teamwork In return for your talents we offer a competitive salary, comprehensive benefits package, and numerous opportunities for professional development. As part of our commitment to your growth, you'll have access to regular training, mentoring, and the opportunity to work on cutting-edge projects that will challenge and inspire you. If you are passionate about technology, enjoy working in a fast-paced environment, and are eager to contribute to the success of an innovative organisation we invite you to join our team as an Application Support Engineer. Together we can create exceptional experiences for our clients and drive business success in the West Midlands region. To apply for this role, please submit your CV and cover letter detailing your relevant experience and skills through our online application portal. We look forward to hearing from you!

Position Details

*Position Details: Application Support Engineer *

Location: West Midlands Job Type: Full Time Our organization is currently seeking an experienced Application Support Engineer to join our dynamic and vibrant team. This role will play a pivotal part in ensuring the smooth operation of our software applications, providing technical support to internal and external users, and collaborating with cross-functional teams to resolve complex issues quickly and effectively.

*Responsibilities: *

• Troubleshoot, diagnose, and resolve application errors and bugs reported by users or identified during regular system checks.
• Collaborate with the development team to understand the technical requirements, implement software changes, and perform necessary testing.
• Provide on-going support for our suite of applications, including monitoring performance, identifying areas for optimization, and recommending improvements.
• Document issues, resolutions, and workarounds in our knowledge base and collaborate with other teams to maintain accurate and up-to-date documentation.
• Escalate unresolved issues to the appropriate team members when necessary and provide regular updates to stakeholders regarding issue status and resolution timelines.
• Assist in user training, providing guidance on best practices and offering tips for using our software applications effectively.
• Participate in incident management activities as required, including participating in post-incident reviews to identify opportunities for process improvement.
• Stay current with industry trends, technologies, and best practices related to application support, and recommend new tools or methodologies that could benefit the organization.

*Qualifications: *

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years' experience as an Application Support Engineer or similar role.
• Strong understanding of software development life cycles (SDLC) and agile methodologies.
• Proficiency in multiple programming languages, including but not limited to Java, .NET, Python, PHP, or Ruby.
• Familiarity with common web technologies such as HTML, CSS, JavaScript, and various databases (MySQL, Oracle, SQL Server).
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication skills, both written and verbal with the ability to explain complex technical concepts to non-technical stakeholders.
• Self-motivated and able to work independently as well as collaboratively within a team.
• Proven ability to handle multiple tasks and priorities effectively. By joining our team as an Application Support Engineer, you will have the opportunity to work with cutting-edge technology, collaborate with talented professionals, and play a critical role in ensuring the success of our software applications. If you are passionate about technology and thrive in a fast-paced, collaborative environment we would love to hear from you! To apply for this exciting position, please submit your resume and cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application!

Organization Info

*Location *

: West Midlands, UK

*Role *

: Application Support Engineer

*About Us *

We are a dynamic and innovative tech company based in the heart of West Midlands. Our team is dedicated to delivering cutting-edge technology solutions that drive businesses forward. We value collaboration, creativity, and continuous learning. Join us as an Application Support Engineer and be part of our mission to shape the future of technology.

*Responsibilities *

• Provide technical support for our applications, ensuring their smooth operation and troubleshooting any issues that arise.
• Collaborate with development teams during application deployment and maintenance.
• Monitor system performance and identify areas for improvement.
• Liaise with internal and external stakeholders to resolve complex technical problems.
• Contribute to the documentation of applications, procedures, and best practices.
• Keep up-to-date with the latest industry trends and technologies.

*Requirements *

• Proven experience as an Application Support Engineer or similar role.
• Strong knowledge of various operating systems, databases, and programming languages.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Degree in Computer Science, Information Technology, or a related field is preferable.
• Certifications such as ITIL or Microsoft Certified: Azure DevOps Engineer Expert are a plus.

*Benefits *

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• Flexible working hours and remote work options.
• A vibrant and supportive work environment that fosters creativity and innovation.
• Regular team-building activities and social events.
• An inclusive culture that values diversity and equal opportunities. Join our team and take your career to new heights as an Application Support Engineer in West Midlands! Apply today and let's shape the future together.

Benefits

Joining our dynamic Application Support Engineer team in the West Midlands offers a variety of rewarding opportunities and benefits:

*Technological Growth: *

Work with cutting-edge technologies and tools to maintain, troubleshoot, and optimize applications. Our organisation values continuous learning and provides ample opportunities for growth and development.

• *Collaborative Environment:

Collaborate with a diverse team of talented professionals who share a passion for technology and problem-solving. We believe in fostering an environment that encourages collaboration, creativity, and innovation.

• *Competitive Compensation:

Enjoy a competitive salary package, designed to reward your expertise and contributions. We value our team members and strive to provide fair and attractive remuneration packages.

• *Flexible Working Arrangements:

Maintain a healthy work-life balance with flexible working hours and remote work options. We understand that work doesn't always fit into a traditional 9-5 schedule, and we're committed to finding solutions that suit your lifestyle.

• *Comprehensive Benefits Package:

Take advantage of our comprehensive benefits package, which includes health, dental, and vision insurance, as well as retirement savings plans and paid time off policies.

• *Professional Development Opportunities:

Pursue professional development opportunities through training programs, workshops, and conferences. We invest in our team members, providing resources to help them grow and succeed.

• *Career Advancement:

Advance your career with us by taking on new challenges, working on high-impact projects, and demonstrating your skills and potential. Our organisation values internal growth and provides opportunities for advancement to those who excel in their roles.

• *Work-Life Integration:

Engage in social events, team-building activities, and community service initiatives that promote a sense of camaraderie and shared purpose. We believe in work-life integration and strive to create an environment where our team members feel connected and supported.