Assistant Branch Manager | Job in East Riding Of Yorkshire

Job Responsibilities - Assistant Branch Manager In this role as an Assistant Branch Manager with our dynamic and customer-focused organization in Yorkshire and the Humber, you will be a crucial member of our management team, working closely with the Branch Manager to drive operational efficiency, sales growth, and customer satisfaction.

Operations Management:

• Assist in the day-to-day operations of the branch, ensuring smooth service delivery and maintaining high levels of productivity.
• Collaborate with various departments to coordinate tasks, resolve issues, and maximize operational efficiency.
• Oversee inventory management and control, ensuring accurate stock records, effective ordering, and minimal wastage.
• Participate in the development and implementation of operational policies, procedures, and standards to maintain a high level of quality and consistency across the branch.

Customer Service:

• Lead by example in delivering exceptional customer service, promoting a positive and welcoming environment for all customers.
• Handle complex customer enquiries and complaints professionally and efficiently, ensuring swift resolution and a high degree of customer satisfaction.
• Contribute to the development and implementation of strategies to enhance customer retention and attract new business.

Sales and Revenue Generation:

• Support the Branch Manager in achieving sales targets by effectively managing your team, monitoring performance, and identifying areas for improvement.
• Develop and implement targeted marketing campaigns to drive sales growth and increase market share.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling products or services.

Team Management:

• Supervise and mentor a team of staff, providing guidance, coaching, and feedback to help them achieve their full potential.
• Foster a positive work environment that encourages collaboration, innovation, and continuous learning.
• Conduct regular performance appraisals offering constructive feedback and recognizing excellent contributions from your team members.

Compliance and Risk Management:

• Ensure adherence to all relevant regulations, policies, and procedures within the branch.
• Collaborate with other departments to mitigate potential risks and ensure the safety and security of both staff and customers.
• Stay updated on industry trends, best practices, and innovations, and share this knowledge with your team to drive continuous improvement.

Key Responsibilities

*Key Responsibilities *

As an Assistant Branch Manager in Yorkshire and The Humber, you will be a vital member of our organization, working closely with the Branch Manager to ensure the smooth operation and growth of our branch. Below is a list of key responsibilities for this role:

*Customer Service Excellence: *

Deliver outstanding customer service by providing advice, guidance, and support to our customers in a professional, friendly, and timely manner. Build strong relationships with regular clients, identify their needs, and offer tailored solutions.

• *Team Management:

Support the Branch Manager in managing the team, ensuring that all staff are trained, motivated, and performing effectively in their roles. Conduct performance reviews, provide feedback, and implement necessary training programs to develop individual skills and team cohesion.

• *Branch Operations:

Oversee daily branch operations, including stock management, maintaining a clean and safe working environment, and ensuring that company policies and procedures are adhered to. Collaborate with the Branch Manager in setting short-term and long-term objectives for the branch, and devise strategies to achieve them.

• *Financial Management:

Contribute to the financial performance of the branch by actively managing budgets, monitoring expenses, and identifying opportunities for cost savings. Work closely with the Branch Manager to forecast sales, set pricing, and develop marketing strategies that drive revenue growth.

• *Compliance and Risk Management:

Ensure that all aspects of the branch's operations comply with relevant laws, regulations, and company policies. Identify potential risks and implement measures to mitigate them. Maintain accurate records and reports as required by regulatory bodies and the organization.

• *Stakeholder Communication:

Collaborate effectively with other departments within our organization, as well as external stakeholders, such as suppliers and partners. Communicate key branch performance metrics and any relevant issues or opportunities to senior management on a regular basis.

• *Continuous Improvement:

Actively seek out opportunities for improvement in the branch's operations, customer service, and team performance. Implement new processes, technologies, and strategies that enhance the efficiency, effectiveness, and competitiveness of our organization.

Competencies

• Demonstrate strong leadership skills by motivating, mentoring, and developing a high-performing team.
• Manage day-to-day operations effectively, ensuring the smooth running of the branch and compliance with organisational policies and procedures.
• Contribute to strategic planning and decision-making processes at both branch and corporate levels.
• Implement effective management systems and strategies to drive operational excellence and increase efficiency.
• Deliver outstanding customer service by understanding and responding to customer needs effectively.
• Maintain a positive, professional approach when interacting with customers, ensuring their satisfaction and loyalty to the organisation.
• Foster a culture of continuous improvement in customer service by seeking and incorporating feedback from customers and team members.
• Collaborate with other departments within the organisation to ensure seamless service delivery across all channels.
• Manage and control branch budgets effectively, ensuring financial stability and profitability.
• Conduct regular financial analysis to identify trends, opportunities, and risks, and make informed decisions based on this data.
• Develop and implement effective pricing strategies to maximise revenue and minimise costs.
• Collaborate with the finance department to ensure accurate and timely financial reporting.
• Contribute to the development of sales and marketing strategies that drive branch growth and profitability.
• Lead and manage a successful sales team, providing guidance, support, and training where necessary.
• Identify and pursue new business opportunities within the local market.
• Collaborate with the marketing department to develop and implement effective promotional campaigns.
• Communicate effectively, both orally and in writing with a range of stakeholders, including customers, team members, and senior management.
• Build strong relationships with customers, suppliers, and other key stakeholders to facilitate business growth and success.
• Facilitate effective communication within the branch team, ensuring that everyone is informed and aligned with organisational goals.
• Represent the organisation professionally at industry events and networking opportunities.
• Identify and address problems quickly and effectively, using a structured problem-solving approach.
• Make informed decisions based on data, experience, and an understanding of organisational objectives.
• Develop contingency plans to minimise the impact of potential issues on the branch and its operations.
• Collaborate with other team members to find solutions to complex problems.

Desired Candidate

We are a dynamic and forward-thinking organization based in Yorkshire and the Humber region, seeking a dedicated and ambitious Assistant Branch Manager to join our team. This is an excellent opportunity for a talented individual to grow professionally while contributing significantly to our ongoing success.

*Responsibilities: *

• Assist in managing day-to-day operations, ensuring efficient and effective delivery of services.
• Collaborate with the Branch Manager to develop and implement strategic plans for branch growth and profitability.
• Foster a positive work environment that encourages teamwork, personal development, and exceptional customer service.
• Support recruitment, training, and performance management processes within the branch.
• Develop and maintain strong relationships with clients, suppliers, and stakeholders.
• Contribute to the overall organizational goals by maintaining high levels of operational efficiency and productivity.

*Qualifications: *

• Proven experience in a similar role, ideally within the Yorkshire and Humber region.
• Strong leadership skills with a demonstrated ability to motivate and mentor team members.
• Excellent organizational and time management abilities.
• Proficiency in financial analysis and budgeting.
• A proven track record of delivering results in a fast-paced, dynamic environment.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• A genuine passion for customer service excellence.
• Relevant qualifications (e.g., degree, professional certifications) are highly desirable but not essential. If you are a self-motivated, results-driven individual with a commitment to exceptional service and teamwork we would love to hear from you. Join our organization and become an integral part of our journey towards continued growth and success in Yorkshire and the Humber. To apply, please submit your up-to-date CV and a cover letter detailing why you believe you are the ideal candidate for this role. We look forward to reviewing your application!

Career Opportunities

In the heart of Yorkshire and The Humber region we are seeking a dynamic and motivated individual to join our team as an Assistant Branch Manager. This is an excellent opportunity for a driven professional who thrives in a fast-paced environment and is eager to grow within the organization. As an Assistant Branch Manager, you will play a crucial role in supporting the overall success of our branch. You will be responsible for ensuring operational efficiency, maintaining high service standards, and contributing to the strategic goals of the organization. This position provides a unique blend of management responsibilities, customer service, and sales opportunities.

• Assist the Branch Manager in developing and implementing branch strategies to achieve business objectives.
• Lead, motivate, and develop a high-performing team to ensure exceptional customer service and operational excellence.
• Collaborate with other departments to drive sales growth and revenue generation.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Foster a positive work environment that encourages teamwork, innovation, and continuous learning.
• Represent the organization at various events, meetings, or workshops as required.
• Proven experience in a similar role within the industry, preferably in Yorkshire and The Humber region.
• Strong leadership and team management skills with a track record of developing high-performing teams.
• Excellent communication and interpersonal skills to effectively engage with customers, colleagues, and stakeholders.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Strong understanding of financial and operational principles to drive profitability and efficiency.
• Flexibility to work during branch opening hours and occasional weekends as required.
• A valid driving license and the ability to travel within the region as necessary.
• Competitive salary and benefits package, commensurate with experience.
• Opportunities for professional development and career advancement within our organization.
• A supportive and inclusive work environment that values diversity, collaboration, and continuous learning.
• The chance to make a meaningful impact in the Yorkshire and The Humber community.
• An exciting and dynamic workplace where your contributions are appreciated and recognized. If you are an ambitious and passionate professional seeking a challenging and rewarding career opportunity we encourage you to apply for the Assistant Branch Manager position today. We look forward to reviewing your application!

Company Background

*Overview *

*Our Mission *

At the heart of our organisation is a strong mission: to empower businesses and individuals through our expertise, while fostering long-lasting relationships built on trust and mutual respect. We achieve this by offering a comprehensive range of services that cater to a wide variety of sectors.

*Core Values *

Our core values guide us in everything we do:

• Integrity: We believe in conducting business with honesty, transparency, and ethical behaviour.
• Collaboration: We encourage teamwork, open communication, and shared decision-making.
• Innovation: We embrace new ideas, technologies, and approaches to stay ahead of industry trends.
• Respect: We value the unique perspectives, experiences, and contributions of every team member.
• Growth: We are committed to the personal and professional development of our employees, as well as the growth of our organisation.

*Why Join Us? *

• Opportunities for career advancement and professional development
• Competitive salary and benefits package
• Collaborative and supportive work environment
• Opportunity to work with a dynamic and forward-thinking team
• Chance to make a positive impact on businesses and communities in Yorkshire and the Humber.

Employee Perks

Join our dynamic and forward-thinking team as an Assistant Branch Manager and enjoy a range of exceptional benefits that contribute to your personal and professional growth. Here are some of the perks you can expect:

*Competitive Salary

• : We offer a competitive salary package commensurate with experience, ensuring our employees maintain a comfortable lifestyle while focusing on their roles.

• *Comprehensive Training Programs

• : We believe in investing in our people. You will have access to tailored training programs designed to enhance your skills and help you achieve your full potential within the organisation.

• *Career Advancement Opportunities

• : We encourage growth from within. With regular performance reviews and feedback we help identify opportunities for career advancement and personal development.

• *Flexible Working Hours

• : We understand the importance of work-life balance. Our flexible working hours policy allows you to manage your time effectively, promoting a healthy work environment.

• *Employee Wellbeing Initiatives

• : Your health and wellbeing are important to us. We offer a variety of initiatives, including mental health support, gym membership discounts, and regular team-building activities.

• *Competitive Holiday Entitlement

• : In addition to bank holidays, you will receive a generous holiday allowance, providing you with the opportunity to recharge and spend quality time away from work.

• *Pension Scheme

• : We offer a competitive pension scheme, helping you plan for your future financial security.

• *Employee Recognition Programs

• : We value the hard work and dedication of our employees. Our recognition programs ensure that outstanding contributions are celebrated and rewarded.

• *Employee Assistance Program (EAP)

• : Our EAP provides confidential support for a range of personal issues, including financial, legal, and health matters.

• *Discounts on Products and Services

• : As part of our team, you will have access to exclusive discounts on our products and services, as well as offers from various partners.