Assistant Night Manager | Job in Hounslow

Welcome to an exciting opportunity within our dynamic organisation! We are currently seeking a highly motivated and versatile individual to join us as an Assistant Night Manager in London. This is an ideal role for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer service. In this role, you will work closely with our team of dedicated professionals to ensure the smooth operation of our premises during night shifts. Your responsibilities will include overseeing the security of our property, managing staff, handling guest inquiries, and ensuring that all operational procedures are followed correctly. The successful candidate will bring a strong customer focus, excellent leadership skills, and the ability to work well under pressure. You should be able to think critically, make quick decisions, and take ownership of tasks assigned to you. Previous experience in a similar role is highly desirable but not essential as long as you can demonstrate the necessary skills and competencies. This is an excellent opportunity for someone looking to advance their career in hospitality or property management. We offer competitive salaries a supportive work environment, and opportunities for professional growth. If you are eager to be part of a dynamic team and contribute to our continued success we would love to hear from you! To apply, please submit your resume and cover letter detailing your relevant experience and why you believe you would be a good fit for this role. We look forward to reviewing your application! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Need

As our dynamic London-based organization continues to grow and thrive we are seeking a dedicated and highly skilled Assistant Night Manager to join our exceptional team. This role is integral to ensuring the seamless operation of our establishments, providing an unparalleled guest experience while maintaining the highest standards of service and safety. In this pivotal role, you will work closely with our Night Manager, senior staff, and other key stakeholders to oversee all aspects of the evening shift, including guest services, security, maintenance, and more. Your ability to lead, manage, and motivate teams during night shifts will play a crucial part in delivering exceptional customer service while ensuring the smooth running of our operations. Key responsibilities include:

• Assisting the Night Manager in leading the team during evening shifts, fostering a positive and productive work environment
• Overseeing guest services to ensure that all guests receive prompt, friendly, and professional attention
• Ensuring adherence to safety protocols and emergency procedures
• Coordinating with maintenance teams to address any issues or requests efficiently
• Collaborating with senior staff and other departments to maintain high standards of service quality
• Conducting regular inspections of the premises to identify and address any potential risks or hazards
• Assisting in the management of inventory, ensuring accurate stock levels and minimizing waste
• Contributing to a positive and collaborative team culture with a focus on continuous improvement and learning To succeed as our Assistant Night Manager, you will possess:
• Proven experience in a similar role, preferably within the hospitality or service industry
• A strong understanding of customer service principles and exceptional interpersonal skills
• Excellent leadership and organizational abilities with a demonstrated ability to motivate and manage teams effectively
• Proficiency in risk assessment and emergency procedures with a focus on maintaining a safe and secure environment
• Exceptional problem-solving skills with the ability to think quickly and make informed decisions under pressure
• A flexible and adaptable attitude with a willingness to work nights and weekends as required
• Strong communication skills, both verbal and written with the ability to effectively liaise with staff, guests, and other stakeholders By joining our team as an Assistant Night Manager, you will have the opportunity to grow professionally, work within a supportive and dynamic environment, and contribute to the ongoing success of our organization. If you are passionate about customer service, have a proven track record in leadership, and are eager to make a significant impact on the London hospitality scene we would love to hear from you. Please apply online with your up-to-date CV and cover letter, detailing your relevant experience and outlining why you believe you would be an exceptional fit for this role. We look forward to reviewing your application and exploring the possibility of working together!

Competencies

• Demonstrate strong leadership skills, inspiring and motivating the night shift team to deliver exceptional service in a fast-paced environment.
• Develop and implement effective strategies to optimize operational efficiency during the night shift, ensuring consistent delivery of high-quality services.
• Conduct regular performance reviews and provide constructive feedback to team members, fostering an atmosphere of continuous improvement and growth.
• Deliver outstanding customer service, addressing guest concerns promptly and professionally, while maintaining a positive and friendly demeanor at all times.
• Collaborate with front-of-house teams to ensure seamless transition between day and night shifts, ensuring consistent quality of guest experiences.
• Actively seek opportunities to exceed guests' expectations, turning ordinary interactions into memorable experiences that foster customer loyalty.
• Quickly identify and resolve issues arising during the night shift, demonstrating sound judgment and a proactive approach to problem solving.
• Make informed decisions in a timely manner, balancing guest satisfaction, operational efficiency, and resource allocation.
• Collaborate with other departments as necessary to ensure effective resolution of complex problems, fostering a culture of teamwork within the organization.
• Maintain clear, concise, and professional communication with guests, colleagues, and management, ensuring all parties are kept informed and expectations are managed effectively.
• Lead by example, demonstrating excellent interpersonal skills in dealing with team members, fostering a positive and collaborative work environment.
• Actively listen to feedback from guests and team members alike, using this information to drive continuous improvement within the night shift operation.
• Willingness to adapt to changing circumstances and priorities, demonstrating resilience in the face of unexpected challenges.
• Flexible working hours to accommodate the demands of the night shift, including being available during weekends and holidays as required by the organization.
• A proactive approach to learning new skills and technologies, embracing continuous professional development opportunities that arise within the organization.
• Ensure adherence to health and safety regulations at all times, taking a proactive role in maintaining a safe working environment for both guests and team members.
• Conduct regular risk assessments during night shifts, identifying potential hazards and implementing measures to mitigate these risks.
• Act swiftly in the event of an emergency or incident, following established procedures and ensuring the safety of all parties involved.

Desired Candidate

Greetings and thank you for considering the Assistant Night Manager position with our esteemed organization based in London. We are seeking a dedicated, proactive, and highly skilled individual to join our dynamic and diverse team.

*Responsibilities: *

• Assist the Night Manager in maintaining smooth operations during night shifts, ensuring that all facilities are secure, functional, and guest-friendly.
• Provide exceptional customer service to guests, addressing any concerns or issues promptly and professionally.
• Collaborate with the day shift team to ensure a seamless handover of responsibilities and maintain consistent high standards.
• Monitor security systems and respond appropriately to any potential threats or incidents.
• Coordinate with housekeeping, maintenance, and other departments as needed to address guest needs and facility issues.
• Maintain accurate records and report any significant events or incidents to the Night Manager.
• Uphold the organization's values and policies at all times, promoting a positive and inclusive work environment.

*Qualifications: *

• Proven experience in a similar role within the hospitality industry.
• Excellent communication skills, both written and verbal with a strong ability to handle difficult situations tactfully and professionally.
• Strong leadership qualities, able to motivate and guide team members effectively.
• A valid UK Security Industry Authority (SIA) licence is desirable but not essential.
• Flexibility to work shifts, including weekends and public holidays.
• A proactive approach to problem-solving and the ability to think on your feet in high-pressure situations.
• Strong organizational skills with the ability to multitask effectively and prioritize tasks efficiently.
• A friendly and approachable demeanor, reflecting a commitment to exceptional guest service. We believe that our organization offers an exciting opportunity for personal growth and career development within the hospitality industry. If you are passionate about delivering exceptional service, dedicated to maintaining high standards, and eager to work as part of a dynamic team we would love to hear from you. To apply, please submit your CV and cover letter detailing your relevant experience and why you believe you would be an excellent fit for this role. We look forward to reviewing your application!

Organization Info

*Role: *

Assistant Night Manager

*Location: *

London, United Kingdom

*About the Organization *

We are a prestigious and dynamic hospitality group, renowned for our exceptional service and unparalleled guest experiences. With a rich heritage dating back over a century we have grown to become an international leader in luxury hotels and fine dining establishments. Our portfolio includes some of the world's most iconic properties, each offering unique and memorable experiences to our discerning guests. Our London establishment is one of our flagship properties, situated in the heart of the city. It is a vibrant hub where culture, fashion, and gastronomy intersect, providing an unforgettable backdrop for our guests' stays. Our team is dedicated to delivering exceptional service that consistently exceeds expectations, making every moment memorable for each guest who walks through our doors.

*About the Role *

As an Assistant Night Manager, you will play a crucial role in ensuring the smooth operation of our London property during the evening and night shifts. You will support the Night Manager in overseeing all hotel departments, from housekeeping and maintenance to food and beverage services, while maintaining a guest-centric approach at all times. This is an exciting opportunity for a dedicated professional with a passion for hospitality who thrives under pressure and enjoys working in a fast-paced environment. You will have the chance to develop your skills, learn from experienced colleagues, and contribute to the ongoing success of our esteemed establishment.

*Key Responsibilities: *

• Assist the Night Manager in overseeing all hotel departments during evening and night shifts.
• Ensure exceptional guest service at all times, responding promptly and professionally to any guest requests or issues that arise.
• Collaborate with departments to maintain high standards of cleanliness, maintenance, and presentation throughout the property.
• Monitor security procedures and ensure guest safety during your shift.
• Coordinate with the Food and Beverage team to manage room service orders, banquets, and any other catering requests.
• Support the Night Manager in daily reports, audit checks, and other administrative tasks as required.
• Continuously look for opportunities to enhance guest experiences and contribute to the overall success of the hotel.
• Foster a positive, team-oriented work environment by supporting colleagues, providing constructive feedback, and promoting open communication.

*Qualifications: *

• Proven experience in a luxury hotel or hospitality setting, ideally within a night management role.
• Strong leadership skills with the ability to motivate and guide a team effectively.
• Excellent communication and interpersonal skills with a guest-centric approach.
• Exceptional problem-solving abilities and the capacity to make decisions under pressure.
• Flexibility to work varying shifts, including evenings, nights, weekends, and public holidays.
• A passion for delivering exceptional service and a commitment to continuous learning and development.
• Relevant qualifications in hospitality management or a related field are advantageous but not essential. If you are an ambitious and dedicated individual seeking a challenging and rewarding role within a dynamic and prestigious organization we invite you to join our team as an Assistant Night Manager. Together we will continue to set new standards in luxury hospitality. Apply today to take your career to the next level!

Compensation and Benefits

*Compensation and Benefits *

We offer a competitive salary package for the role of Assistant Night Manager in our organization. The compensation is designed to be commensurate with the responsibilities of the role and the industry standards. In addition to a attractive base salary, you will also be eligible for a comprehensive benefits package that includes:

*Pension Contribution

• : We contribute towards your retirement savings, ensuring your financial security in the future.

• *Healthcare Coverage

• : Access to high-quality healthcare services, including dental and optical care, to support your overall wellbeing.

• *Life Insurance

• : A life insurance policy as part of our commitment to your family's financial stability.

• *Holiday Allowance

• : Generous holiday entitlement to encourage work-life balance and personal relaxation.

• *Training and Development Opportunities

• : Ongoing training, learning resources, and opportunities for career growth within the organization.

• *Employee Assistance Program (EAP)

• : Confidential support services for you and your family members on various topics such as legal issues, financial advice, counseling, and more.

• *Discounts and Perks

• : Exclusive discounts at local businesses, retail outlets, and service providers to enhance your lifestyle in London. We believe that our employees are the driving force behind our success, and we strive to provide a supportive and rewarding work environment. As an Assistant Night Manager, you will have ample opportunities for career advancement, personal development, and making a significant impact on our organization's growth.

Career Progression

Career Progression Join our dynamic and vibrant team as an Assistant Night Manager in the heart of London. This is an exciting opportunity for a dedicated and ambitious individual looking to grow within the hospitality industry. In this role, you will work closely with our night team to ensure smooth operations, guest satisfaction, and a safe working environment. Your responsibilities will include:

• Assisting the Night Manager in the overall management of the hotel during the night shift, ensuring that all services are delivered efficiently and effectively.
• Overseeing the security and safety of the property, implementing necessary measures to maintain a secure environment for our guests and team members.
• Collaborating with the wider team to provide exceptional customer service, handling guest inquiries and requests professionally and promptly.
• Conducting night audits to ensure accurate and timely recording of all transactions, maintaining financial integrity at all times.
• Mentoring and supervising junior staff members, fostering a positive team culture and encouraging personal development.
• Adhering to all company policies and procedures, ensuring compliance with relevant laws and regulations.
• Continuously looking for ways to improve operations offering suggestions and ideas to streamline processes and enhance guest experience. As an Assistant Night Manager, you will have the opportunity to:
• Gain valuable hands-on experience in a busy London hotel, developing your management skills and industry knowledge.
• Work closely with our diverse team of hospitality professionals, learning from their experiences and sharing your own insights.
• Take on increasing levels of responsibility as you demonstrate your capabilities, setting yourself up for future career advancement within the organisation.
• Benefit from regular performance reviews and coaching sessions, providing a supportive environment to grow professionally and personally.
• Enjoy competitive salary packages, attractive benefits, and opportunities for personal development, such as training courses and conferences.
• Work in a dynamic and inclusive work environment where your contributions are valued and your ideas are encouraged.
• Contribute to the success of our organisation while making a positive impact on the lives of our guests and team members. If you're ready to take the next step in your hospitality career we invite you to join our team as an Assistant Night Manager in London. To apply, please submit your CV and cover letter outlining your relevant experience and reasons for applying. We look forward to hearing from you!