Assistant Store Manager | Job in Falkirk

We are seeking an experienced and dynamic Assistant Store Manager to join our dedicated team in Falkirk. This is a fantastic opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. As an Assistant Store Manager, you will play a crucial role in supporting the Store Manager to ensure the smooth operation of our store. You will be responsible for day-to-day management duties, team leadership, and driving sales while maintaining a high standard of customer service.

• Assist in the development and implementation of strategies to achieve sales targets.
• Lead and motivate the team, ensuring effective communication and a positive work environment.
• Manage daily store operations, including staff scheduling, inventory management, and maintenance of store standards.
• Provide excellent customer service by resolving any queries or issues promptly and professionally.
• Collaborate with the Store Manager to develop and implement strategies for growth and continuous improvement.
• Maintain a high level of visual merchandising standards to ensure an attractive and organized store environment.
• Contribute to the overall success of the store by embracing our values and maintaining a positive attitude.
• Proven experience in a retail management role, preferably within a similar retail environment.
• Excellent leadership skills with the ability to motivate and develop a team.
• Strong organizational skills with the ability to multitask effectively.
• Exceptional communication skills, both written and verbal.
• Proficiency in using retail management systems and Microsoft Office suite.
• A passion for delivering exceptional customer service.
• Flexibility to work hours as required, including weekends and holidays. We offer a competitive salary package, discounts on our products, and opportunities for professional development within the organisation. If you are an ambitious individual who is looking to make a significant impact in your career we would love to hear from you! To apply, please submit your CV and cover letter detailing why you believe you would be a great fit for this role. We look forward to reviewing your application. *Please note that only shortlisted candidates will be contacted. No agency submissions please.

Role Responsibilities

In the role of Assistant Store Manager at our organization, you will play a vital part in ensuring the smooth operation and success of one of our retail stores. The ideal candidate will be an energetic, organized, and experienced leader who can provide exceptional customer service while effectively managing daily operations and coaching team members to deliver outstanding results.

*Key Responsibilities: *

• *Store Operations Management:

Collaborate with the Store Manager in maintaining operational efficiency by executing store policies, procedures, and protocols. This includes overseeing inventory management, stockroom organization, visual merchandising, and other day-to-day tasks that contribute to a well-run store environment.

• *Team Leadership:

Lead, motivate, and develop the store team by setting performance expectations, providing coaching, and fostering a positive work culture focused on delivering exceptional customer service. Assist in recruiting, interviewing, and onboarding new team members as needed.

• *Financial Management:

Contribute to the financial success of the store by adhering to budgets, managing expenses, and identifying opportunities for profit growth. Work closely with the Store Manager to develop effective sales strategies and promotional plans.

• *Customer Service Excellence:

Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring that our customers have a positive shopping experience. Collaborate with the team to maintain a clean, well-stocked store that meets the needs of our diverse customer base.

• *Communication and Reporting:

Effectively communicate with the Store Manager and other members of the management team about store performance, issues, and opportunities for improvement. Prepare and present reports as required.

• *Continuous Learning and Development:

Stay up-to-date on industry trends, retail best practices, and new products or services offered by our organization. Actively participate in professional development opportunities to grow your skills and knowledge, and share this information with the store team to drive performance improvements.

• *Compliance and Safety:

Ensure that all store operations comply with relevant laws, regulations, and company policies. Foster a safe working environment by following safety protocols and reporting any hazards or incidents promptly. By embracing these responsibilities, you will play a crucial role in the continued success of our organization while growing your leadership skills and advancing your career in retail management. We look forward to reviewing your application!

Required Skills

• Proven experience in a retail environment as an Assistant Store Manager or similar role
• Strong leadership skills with the ability to motivate, guide, and mentor team members effectively
• Excellent organizational skills and ability to manage multiple tasks and responsibilities concurrently
• Demonstrated capability in staff scheduling, performance evaluations, and resource allocation
• Exceptional customer service skills with a focus on creating positive, memorable experiences for customers
• Ability to handle customer complaints effectively and professionally, resolving issues promptly and courteously
• Strong understanding of the importance of customer loyalty and satisfaction in driving sales growth
• Proficiency in using customer relationship management (CRM) software to track interactions and improve service quality
• Proven ability to drive sales through effective store operations, inventory management, and merchandising
• Knowledge of retail industry trends, market analysis, and competitive positioning
• Strong analytical skills with the ability to interpret sales data, identify patterns, and make data-driven decisions
• Experience in managing budgets, financial reports, and sales forecasting
• Excellent verbal and written communication skills with a focus on clarity, professionalism, and tact
• Strong interpersonal skills and the ability to build relationships with team members, customers, and vendors
• Ability to effectively delegate tasks, provide constructive feedback, and facilitate team collaboration
• Proven ability to represent the organization professionally at industry events and community functions
• Ability to adapt quickly to changing business needs, market conditions, and industry trends
• Flexibility to work various shifts, including weekends and holidays as required by the business needs
• Proven ability to handle multiple tasks and priorities in a fast-paced environment
• Strong problem-solving skills with the ability to think critically and find innovative solutions
• Proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint
• Familiarity with retail management software such as Oracle Retail or similar systems
• Basic knowledge of e-commerce platforms and digital marketing strategies
• Ability to learn and adapt to new technology quickly and effectively
• Strong work ethic and a positive, can-do attitude
• Excellent time management skills with the ability to prioritize tasks efficiently
• High level of integrity, honesty, and trustworthiness
• Ability to work collaboratively as part of a team while also taking ownership of tasks and responsibilities The Assistant Store Manager will be expected to embody our organization's core values of customer focus, innovation, accountability, collaboration, and integrity in their daily work.

Who We Are Looking For

We are a dynamic and customer-focused retail organization seeking an ambitious and experienced Assistant Store Manager to join our team in Falkirk. In this role, you will support the Store Manager in delivering exceptional customer service, driving sales, and managing store operations.

*Responsibilities: *

• Assist the Store Manager in setting and achieving sales goals, profit targets, and operational objectives.
• Collaborate with the team to provide outstanding customer service and ensure a positive shopping experience for all customers.
• Oversee daily store activities, including stock control, staff management, and maintenance of store standards.
• Contribute to recruitment, interviewing, and training of new employees.
• Ensure adherence to company policies, procedures, and legal requirements.
• Actively participate in store meetings and provide feedback for continuous improvement.
• Work closely with the Store Manager to ensure the store is a safe and welcoming environment for customers and staff alike.

*Qualifications: *

• Proven experience as an Assistant Store Manager or similar role within the retail industry.
• Strong leadership skills with a track record of managing and developing teams effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in using Microsoft Office suite and POS systems.
• Ability to work flexible hours, including weekends and holidays as required.
• Strong problem-solving skills and the ability to make sound decisions quickly.
• Passion for providing excellent customer service and a commitment to continuous improvement.
• Up-to-date knowledge of retail trends and best practices. If you are an ambitious, customer-focused retail professional looking to take the next step in your career we would love to hear from you. Join our team and help us deliver exceptional service every day!

Daily Expectations

As an integral part of our retail operations team, the Assistant Store Manager plays a pivotal role in ensuring the smooth functioning and growth of our stores. Here are the daily expectations for this role:

*Store Management

• : Collaborate with the Store Manager to oversee all store activities, including inventory management, customer service, sales, and staff supervision. Ensure adherence to company policies, procedures, and standards at all times.

• *Customer Service Excellence

• : Lead by example in providing exceptional customer service. Foster a positive and welcoming environment that encourages repeat business and customer loyalty.

• *Inventory Management

• : Maintain accurate inventory records, manage receiving and shipping processes, and ensure timely restocking of products to minimize stockouts.

• *Staff Supervision

• : Guide, mentor, and motivate your team members, ensuring they have the resources and support necessary for personal growth and professional development. Conduct regular performance reviews and offer constructive feedback.

• *Sales Performance

• : Collaborate with the Store Manager to develop and implement sales strategies designed to maximize revenue. Monitor sales trends, identify areas for improvement, and implement appropriate actions.

• *Risk Management

• : Identify potential risks, such as theft or fraud, and take proactive measures to mitigate these risks. Ensure compliance with all relevant local and national regulations.

• *Problem-Solving Skills

• : Anticipate issues that may arise in the store environment and devise creative, effective solutions. Demonstrate resilience and adaptability in the face of challenges.

• *Continuous Learning

• : Stay abreast of industry trends, best practices, and new technologies to ensure that our stores remain competitive and innovative. Participate in training programs and professional development opportunities as required.

• *Communication

• : Maintain open lines of communication with the Store Manager, other team members, and corporate headquarters. Clearly articulate your ideas, expectations, and concerns, fostering a collaborative and supportive work environment.

• *Leadership by Example

• : Demonstrate exceptional work ethic, professionalism, and integrity at all times. Encourage and support your team members in their pursuit of excellence, inspiring them to strive for the best in themselves and our organization.

Organization Info

Welcome to our dynamic and customer-focused retail organization! We are currently seeking an enthusiastic and experienced Assistant Store Manager to join our dedicated team in Falkirk. As a key member of our team, the Assistant Store Manager will play a vital role in ensuring the smooth operation and success of our store. Responsibilities include, but are not limited to:

• Assisting the Store Manager in managing day-to-day operations, maintaining high levels of productivity, and achieving sales targets.
• Supervising and mentoring staff, fostering a positive work environment, and promoting teamwork and collaboration.
• Ensuring store compliance with company policies, procedures, and industry standards.
• Participating in inventory management, including receiving and processing merchandise, maintaining accurate stock levels, and managing markdowns as needed.
• Collaborating with the Store Manager to analyze sales trends and market conditions, implementing strategies to drive sales and improve customer satisfaction.
• Delivering exceptional customer service, resolving any issues or complaints in a timely and professional manner.
• Contribute to store-level marketing initiatives, such as promotions, events, and community engagement. The ideal candidate for this role has experience in retail management, strong leadership skills, and a proven track record of achieving sales targets. A passion for customer service, excellent communication skills, and the ability to work flexible hours, including weekends, are essential. In return we offer competitive compensation, opportunities for professional growth, and a supportive work environment where your contributions are valued. If you're ready to take the next step in your retail career we invite you to apply today! We look forward to hearing from you.

Rewards

*Rewards *

Joining our dynamic team as an Assistant Store Manager brings a host of exciting rewards and benefits:

*Competitive Salary

• : We offer a competitive salary package that recognizes your role's importance in the success of our stores.

• *Comprehensive Training Program

• : As a growing organization we value continuous learning. You'll have access to comprehensive training programs designed to help you develop professionally and enhance your skillset.

• *Performance-Based Bonus Scheme

• : Your contributions matter! Our performance-based bonus scheme rewards individuals who consistently exceed expectations and contribute significantly to our store's success.

• *Career Progression Opportunities

• : We foster a culture of growth and development. As an Assistant Store Manager, you will have numerous opportunities for career progression within the organization.

• *Employee Discounts

• : Enjoy special discounts on our products, giving you the opportunity to experience firsthand the quality we pride ourselves on.

• *Health & Wellbeing Program

• : We prioritize the wellbeing of our team members. Our health and wellbeing program includes resources for mental health support, fitness initiatives, and healthy lifestyle education.

• *Work-Life Balance

• : We understand the importance of a healthy work-life balance. Our flexible working arrangements are designed to help you maintain a fulfilling personal life while excelling in your role.

• *Collaborative Team Environment

• : Be part of a supportive and collaborative team that values open communication, teamwork, and shared successes.

• *Recognition Programs

• : We celebrate the achievements of our team members through various recognition programs, ensuring that hard work is always rewarded.

• *Community Involvement Opportunities

• : Our organization believes in giving back to the community. You'll have opportunities to get involved in local charity events and initiatives, making a positive impact in Falkirk and beyond.