Billing Specialist OTC | Job in Kent

In the dynamic and ever-evolving landscape of healthcare we are seeking a dedicated professional to join our team as a Billing Specialist OTC (Over The Counter). This role is pivotal in ensuring accurate and efficient billing processes for our organisation.

• *Billing Processes:

Accurately process all OTC orders, including appropriate coding and documentation to ensure timely, error-free invoicing.

• *Customer Service:

Provide exceptional customer service to our clients by promptly responding to billing inquiries, resolving any issues efficiently, and maintaining a positive, professional demeanor at all times.

• *Compliance:

Adhere to all relevant regulatory requirements, internal policies, and procedures related to billing and reimbursement.

• *Data Management:

Maintain accurate records of all billing transactions, ensuring the integrity and security of sensitive data.

• *Continuous Learning:

Stay updated with industry trends, best practices, and regulatory changes in the OTC billing field.

• *Education:

A Bachelor's degree in Business Administration, Healthcare Administration, or a related field is preferred.

• *Experience:

Minimum of 3 years experience in a similar role within the healthcare industry. Experience with OTC billing is highly desirable.

• *Certifications:

Certified Professional Coder (CPC) or equivalent certification is preferred but not required.

• *Skills:

Strong analytical, organizational, and problem-solving skills are essential. Excellent communication and interpersonal skills are also required.

• *Technical Skills:

Proficiency in using electronic health records (EHR) systems and billing software is necessary. Knowledge of ICD-10 codes and CPT codes is a plus. If you are a detail-oriented professional with a passion for healthcare administration we encourage you to apply. Join our team and contribute to our mission of delivering exceptional patient care while ensuring financial stability and efficiency. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Role Summary

*Job Role Summary: Billing Specialist OTC *

We are seeking a skilled and detail-oriented Billing Specialist OTC to join our dynamic team. In this role, you will be responsible for managing the billing process for Over-The-Counter (OTC) transactions, ensuring accurate and timely invoicing while providing excellent customer service. Key Responsibilities:

• Process and verify OTC transactions accurately and efficiently, ensuring compliance with company policies and industry regulations.
• Prepare and issue invoices to customers promptly, ensuring accuracy and completeness.
• Collaborate with internal teams to resolve billing inquiries and disputes effectively.
• Maintain accurate records of transactions and invoices, adhering to company record-keeping procedures.
• Analyze billing data for trends, identifying potential issues and suggesting improvements to increase efficiency.
• Provide excellent customer service, responding promptly and professionally to inquiries and concerns regarding billing matters. Qualifications:
• Bachelor's degree in Finance, Accounting, or a related field.
• Proven experience in a similar Billing Specialist role, preferably within the OTC industry.
• Strong analytical skills with the ability to interpret and apply complex billing regulations.
• Excellent attention to detail and strong organizational skills.
• Proficiency in using billing software applications.
• Exceptional communication skills, both written and verbal.
• Ability to work independently as well as collaboratively within a team environment. If you are a detail-oriented individual with a passion for accuracy and exceptional customer service we would love to hear from you! Join our team and contribute to our continued success in the OTC industry.

Skills Required

To excel as a Billing Specialist OTC within our dynamic and forward-thinking organization, you should possess the following essential skills:

*Expertise in Over-the-Counter (OTC) billing processes

• : A deep understanding of OTC billing procedures is vital for ensuring accurate and timely invoicing of products and services to clients.

• *Strong analytical abilities

• : The ability to scrutinize and interpret complex data related to billing, identifying patterns, trends, and potential issues that may affect revenue collection.

• *Excellent organizational skills

• : The ability to manage multiple tasks and projects simultaneously while adhering to strict deadlines is crucial in maintaining an efficient billing process.

• *Exceptional communication skills

• : Clear, concise, and professional verbal and written communication are vital when liaising with clients and internal teams regarding invoices and payment issues.

• *Attention to detail

• : Precision and accuracy are key to maintaining a clean and error-free billing system, minimizing disputes, and maximizing revenue collection.

• *Strong problem-solving skills

• : The ability to analyze problems, devise solutions, and implement them effectively is essential in overcoming any challenges that may arise within the billing process.

• *Knowledge of relevant regulations and industry standards

• : Understanding applicable laws, guidelines, and best practices related to OTC billing ensures compliance with regulatory requirements and maintains a positive reputation for our organization.

• *Adaptability

• : The ability to adapt quickly to changes in technology, processes, and industry trends is crucial in maintaining an effective and efficient billing system.

• *Collaborative mindset

• : A willingness to work collaboratively with various departments across the organization, contributing ideas, insights, and expertise towards continuous improvement of our billing processes and overall success of our team.

Training Programs

Welcome to our organization! As a new member of the team we understand that starting a new role can be challenging. To support you in your transition into the Billing Specialist OTC position we have designed a comprehensive training program tailored to your needs.

*Onboarding: *

Your onboarding process begins with an introduction to our organization's culture, values, and policies. You will meet key members of the team and become familiar with our systems and processes.

*Classroom Training: *

Over the first few weeks, you will attend classroom-style training sessions focused on understanding the OTC (Over-the-Counter) market, its regulations, and best practices. This will include a deep dive into billing procedures, systems, and software we use.

*Mentorship Program: *

You will be paired with a seasoned Billing Specialist who will serve as your mentor during the training period. They will provide guidance, answer questions, and share their insights and experiences to help you settle in quickly.

*On-the-Job Training: *

To gain practical experience, you will spend time working alongside experienced team members. This hands-on training will give you the opportunity to apply what you have learned in a real-world setting.

*Training Materials: *

Accessible training materials will be provided to support your learning journey. These resources include manuals, videos, and online tutorials that cover various aspects of the role.

*Assessments: *

Regular assessments will be conducted to gauge your progress and identify areas for improvement. These assessments are designed to help you learn effectively and confidently perform your duties.

*Feedback Sessions: *

Regular feedback sessions will be held with your manager to discuss your performance, address any concerns, and adjust the training program as needed to best suit your learning style. We believe that a successful training program is one that fosters an environment of continuous learning, growth, and development. Our commitment is to provide you with the tools, resources, and support you need to excel in your role as a Billing Specialist OTC. We look forward to seeing you grow and contribute to our team's success!

About the Company

We are a dynamic and forward-thinking organization dedicated to providing top-tier Over-The-Counter (OTC) solutions in the South East region. Our mission is to deliver exceptional customer experiences while ensuring compliance and efficiency across all our operations. Our team, composed of seasoned professionals and enthusiastic newcomers alike, works collaboratively to drive growth and innovation within the OTC industry. We pride ourselves on fostering a supportive work environment where everyone's ideas are valued, and personal development is encouraged. We believe in the power of teamwork and leveraging each other's strengths to deliver excellence. Our success is built on our unwavering commitment to quality, integrity, and a customer-centric approach that places our clients at the heart of everything we do. As part of our organization, you will have the opportunity to work with a diverse group of individuals who are passionate about their roles in shaping the future of OTC solutions. We invite you to join us on this exciting journey and contribute your unique skills and perspectives as we continue to push the boundaries of what's possible in the world of Over-The-Counter services. We look forward to welcoming a dedicated Billing Specialist OTC to our team, someone who shares our values and is eager to grow alongside us as we shape the future of OTC solutions in the South East.