Block Manager | Job in Herefordshire

*Summary/Opportunity *

We are currently seeking a dynamic and experienced Block Manager to join our team in the West Midlands. In this role, you will be responsible for managing a portfolio of residential blocks, ensuring the highest standards of property management are maintained. Key Responsibilities:

• Overseeing the day-to-day running of allocated estates, including service charge collection and budget preparation.
• Liaising with leaseholders, freeholders, tenants, and contractors to resolve any issues that may arise.
• Ensuring all health and safety regulations are adhered to and implementing necessary improvements where required.
• Preparing annual service charge budgets and arranging for their collection in a timely manner.
• Managing and supervising contractors, ensuring they carry out their work efficiently and effectively.
• Keeping accurate records of all property-related activities and providing regular reports to the senior management team.
• Conducting property inspections and arranging for necessary repairs and maintenance. Qualifications:
• Proven experience in block management or a related field.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A working knowledge of health and safety regulations and best practices.
• Proficiency in Microsoft Office suite and other relevant software.
• A willingness to work flexible hours, including weekends when necessary. This is an exciting opportunity for a dedicated Block Manager to make a significant impact on our portfolio of properties in the West Midlands. If you are motivated, organized, and have a passion for property management we would love to hear from you. We offer competitive salaries a supportive work environment, and opportunities for career progression. If you meet the above qualifications and are ready to take your career to the next level, apply today!

Job Role

In the dynamic and progressive environment of our organisation we are seeking a dedicated and experienced Block Manager to join our team in the West Midlands. The successful candidate will be responsible for managing a residential block, ensuring the highest levels of service delivery, maintenance, and tenant satisfaction.

• *Building Management:

Oversee the daily operations and maintenance of the assigned residential block, including common areas, communal facilities, and external grounds. Ensure compliance with all relevant health and safety regulations.

• *Tenant Relations:

Establish and maintain positive relationships with tenants, addressing their concerns promptly and professionally. Facilitate smooth communication between tenants and the organisation regarding any issues or requests.

• *Service Delivery:

Coordinate and oversee the provision of services such as cleaning, waste disposal, security, and maintenance within the block. Ensure that these services are delivered efficiently, effectively, and to a high standard.

• *Maintenance and Repairs:

Organise and supervise all maintenance and repair work within the block, liaising with contractors and suppliers as necessary. Monitor the progress of works and ensure that they are completed in a timely and cost-effective manner.

• *Budget Management:

Prepare and manage budgets for the block, including service charges, maintenance costs, and any other relevant expenditure. Ensure that the block is operated within its allocated budget.

• *Regulatory Compliance:

Stay updated with all relevant legislation and regulations affecting residential blocks and ensure that the block complies fully with these requirements.

• *Health and Safety:

Implement and maintain effective health and safety policies and procedures within the block, ensuring a safe and secure environment for tenants and visitors.

• *Reporting:

Produce regular reports on the performance of the block, including financial reports, maintenance schedules, and incident logs. Present these reports to senior management as required.

• Proven experience in a Block Management role within the residential property sector.
• Excellent interpersonal and communication skills.
• Strong organisational abilities and attention to detail.
• A good understanding of health and safety regulations and best practices.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• A proactive approach to problem-solving and the ability to work under pressure.
• Flexibility to work outside regular office hours as required.
• A full, valid UK driving license and access to a vehicle is desirable but not essential. By joining our team as a Block Manager, you will have the opportunity to make a significant impact on the lives of our tenants, while working within a supportive and collaborative environment. If you are passionate about delivering exceptional service in a challenging and rewarding role we would love to hear from you.

Skills Required

In the role of Block Manager within our organization, you will be expected to utilize a diverse set of skills to ensure the smooth and efficient operation of residential properties under your management. The following is a non-exhaustive list of key skills and competencies we seek in this position:

*Property Management Experience

• : You should have substantial experience in block management with a strong understanding of the relevant legislations, best practices, and industry trends. Previous experience in dealing with leasehold properties, service charge budgets, and maintaining property registers is highly desirable.

• *Financial Acumen

• : Adeptness in financial analysis and budgeting is crucial for this role. You should be able to prepare and manage budgets, handle service charge collections, and oversee the financial health of each property under your management.

• *Customer Service Excellence

• : As a Block Manager, you will act as the primary point of contact for residents, managing their queries and concerns effectively and professionally. Excellent communication skills are essential to maintain a positive relationship with our clients and residents.

• *Problem-Solving Ability

• : You should be able to identify potential issues within properties under your management and devise effective solutions promptly. A proactive approach, combined with strong analytical skills, will help you manage properties efficiently.

• *Project Management Skills

• : Managing repairs, maintenance works, or improvements in the properties is a key responsibility for this role. You should have experience in coordinating work with contractors, ensuring timely completion of projects, and maintaining high-quality standards.

• *Leadership and Teamwork

• : As a Block Manager, you will lead a team responsible for managing various properties. Strong leadership skills are essential to motivate your team, delegate tasks effectively, and foster a positive working environment. Additionally, you should be able to work collaboratively with other departments within the organization to achieve common goals.

• *Technological Proficiency

• : Familiarity with property management software and various digital tools is required for this role. You should have experience in using these tools for tasks like generating reports, managing service charge accounts, and coordinating communication with residents.

• *Continuous Learning and Development

• : A commitment to ongoing learning and professional development is essential for success in this role. Staying updated on industry trends, legislation changes, and best practices will help you provide the highest standard of service to our clients and residents.

Candidate Profile

*Candidate Profile: Block Manager *

Welcome! We are seeking a dynamic and experienced Block Manager to join our dedicated team in the West Midlands. This is an excellent opportunity for a professional with a proven track record of managing residential blocks, ensuring the delivery of high-quality services, and maintaining strong tenant relationships.

*Key Responsibilities: *

• Overseeing the daily operations of one or more residential blocks, including building maintenance, health and safety, and security.
• Liaising with tenants, leaseholders, and freeholders to address their concerns and ensure a high level of customer satisfaction.
• Managing budgets and financial planning for the blocks under your care.
• Coordinating and supervising contractors for repair works and other services.
• Ensuring compliance with relevant legislation, regulations, and industry standards.
• Implementing and maintaining health, safety, and fire safety procedures.
• Collaborating with the wider team to drive continuous improvement in service delivery.

*Essential Requirements: *

• Proven experience in block management or a related field.
• Excellent communication skills, both written and verbal.
• Strong organizational abilities with the ability to prioritize tasks effectively.
• A proactive approach to problem-solving.
• Knowledge of relevant legislation, regulations, and industry best practices.
• Proficiency in using Microsoft Office suite, especially Excel and Word.
• Ability to work flexible hours, including some evenings and weekends when necessary.
• A full, valid UK driving license. We offer a competitive salary package, along with a supportive working environment that encourages personal development and career progression. If you are passionate about delivering excellent customer service and have the skills and experience we're looking for we would love to hear from you! To apply, please submit your CV and cover letter outlining why you believe you would be an excellent fit for this role. The deadline for applications is . We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Good luck with your application! We look forward to getting to know you better.

Company Background

Our team comprises dedicated professionals who bring their diverse skills and expertise to ensure the smooth running of our clients' properties. We pride ourselves on our deep understanding of the property market in the West Midlands, enabling us to provide tailored solutions that meet the evolving needs of our clients. At the heart of our operations is a commitment to customer service excellence. We believe in fostering strong relationships with our clients and delivering exceptional service through proactive communication, prompt attention to issues, and a solution-focused approach. Our aim is to make property management hassle-free for our clients, allowing them to enjoy the benefits of their investment without worrying about the details. As we continue to grow and expand our services we are always on the lookout for talented individuals who share our values and passion for exceptional service. If you are a Block Manager with a proven track record in delivering excellent results and are excited by the prospect of joining a dynamic and innovative team we would love to hear from you.

Advancement Opportunities

*Advancement Opportunities *

As a valued member of our team we are committed to fostering an environment that encourages growth and advancement. The Block Manager role offers numerous opportunities for professional development within the organization. Here's a snapshot of what you can expect:

*Technical Growth

• : You will have access to comprehensive training programs designed to enhance your technical skills in block management. This includes understanding leasehold law, financial management, and property maintenance.

• *Leadership Development

• : As a Block Manager, you will lead a team of professionals, providing ample opportunities for honing your leadership skills. You will learn to motivate your team, resolve conflicts effectively, and make strategic decisions that impact the success of our properties.

• *Strategic Planning

• : You will be involved in strategic planning at various levels, from block-specific strategies to organizational-wide initiatives. This involvement offers an excellent platform for developing strategic thinking skills.

• *Networking Opportunities

• : Our organization actively encourages networking both within the company and externally with industry peers. These connections can open up new opportunities for collaboration, learning, and career advancement.

• *Mentorship Programs

• : We believe in nurturing talent and provide mentorship opportunities for ambitious individuals who wish to grow faster within our organization. Our mentors are seasoned professionals with vast experience in the field of block management.

• *Career Progression Pathways

• : There are multiple pathways for career progression within our organization, ranging from senior Block Manager roles to leadership positions at regional and national levels. We encourage and support our team members who wish to take on greater responsibilities and contribute more significantly to our mission.

Cultural Values

In our organization we value a culture that promotes growth, collaboration, and diversity. We are committed to fostering an environment where every member of our team feels supported, respected, and empowered to excel in their role as Block Manager. Here are some of the core cultural values that guide us: We believe that the strength of our organization lies in the collective efforts of our team members. As a Block Manager, you will have the opportunity to work collaboratively with your colleagues across various departments, contributing to the overall success of our projects. We uphold the highest standards of honesty and ethical behavior. We expect all employees to act with integrity in everything they do, adhering to professional and legal guidelines at all times. We believe that learning is a lifelong process. As a Block Manager, you will have access to a variety of training and development opportunities to help you grow professionally and expand your skillset. We value diversity in all its forms and are committed to creating an inclusive environment where everyone feels valued, respected, and heard. We believe that diversity fuels creativity, innovation, and better decision-making, and we strive to make sure that our team reflects the communities we serve. We expect all employees to take ownership of their roles and responsibilities. As a Block Manager, you will be accountable for the successful management of your designated blocks, ensuring they are maintained to a high standard and that health and safety regulations are adhered to at all times. We empower our employees to make decisions and take initiatives that drive our organization forward. We encourage innovation and creativity, and we support our team members in taking calculated risks to achieve their goals. Joining our team as a Block Manager means becoming part of an inclusive, supportive, and dynamic workplace where you can grow, learn, and make a meaningful impact. We look forward to welcoming you!