Campsite Night Porters (Two Vacancies) | Job in West Sussex

We are seeking two dedicated and reliable individuals to join our campsite team as Night Porters. This role is a crucial part of our operations, ensuring the smooth running of our campsites during the night hours. As a Campsite Night Porter, you will be responsible for maintaining a safe and secure environment for our campers, providing assistance when needed, and ensuring the cleanliness and order of the campsite. This role requires flexibility, as shifts may include nights, weekends, and holidays. Key Responsibilities:

• Ensuring the safety and security of the campsite during your shift, including regular patrols and responding to any incidents.
• Providing assistance to campers as needed, such as directing them to their sites or helping with minor issues.
• Maintaining the cleanliness of the campsite, including collecting rubbish, ensuring facilities are clean, and reporting any maintenance issues.
• Enforcing campsite rules and regulations to ensure a pleasant environment for all campers.
• Collaborating with other team members to ensure smooth operations during your shift and handover to the daytime staff. To be successful in this role, you should have excellent communication skills, be able to work well under pressure, and have a genuine commitment to customer service. Prior experience in a similar role is desirable but not essential as full training will be provided. If you are looking for a challenging and rewarding role within the outdoors industry we would love to hear from you. Join our team and play a vital part in ensuring our campers have an enjoyable and safe stay with us. We offer competitive wages, flexible working hours, and the opportunity to be a part of a friendly and supportive team. If you are interested in this role, please apply via our website. We look forward to hearing from you!

Role Responsibilities

In this pivotal role as a Campsite Night Porter with our organization, you will be an integral part of ensuring the smooth and safe operation of our campsites after dark. Your duties will encompass a range of responsibilities to maintain a clean, secure, and welcoming environment for our guests.

Site Maintenance and Cleanliness - Perform regular rounds of the campsite to check on the condition of tents, facilities, and common areas.

• Carry out basic maintenance tasks such as emptying waste bins, sweeping, mopping, and restocking supplies.
• Report any maintenance issues or safety hazards to the relevant team members promptly for resolution.

Security - Monitor the campsite grounds for signs of suspicious activity and ensure the security of our guests' possessions.

• Respond appropriately to emergencies or incidents, following established protocols and contacting emergency services when necessary.
• Assist in enforcing site rules, such as quiet hours and fire safety regulations.

Customer Service - Greet guests upon arrival and departure, providing a friendly and helpful demeanor at all times.

• Offer assistance with queries or issues, directing guests to relevant resources or team members when necessary.
• Maintain open communication with our guests, ensuring their concerns are addressed promptly and professionally.

Collaboration - Work closely with the daytime campsite staff to ensure a seamless transition between shifts.

• Collaborate with other departments as required to maintain the overall success of the organization.
• Participate in team meetings, training sessions, and other organizational events as needed.

Continuous Learning - Stay updated on industry best practices, safety regulations, and guest expectations through ongoing training and development opportunities.

• Contribute to a culture of continuous improvement by providing constructive feedback and suggestions for process enhancements.

Skill Set

*Customer Service Excellence

• : Demonstrate a strong commitment to providing outstanding customer service and creating memorable camping experiences for our guests.

• *Physical Stamina and Agility

• : Ability to perform manual labor tasks such as cleaning, setting up, and maintaining campsites in all weather conditions.

• *Attention to Detail

• : Maintain a high level of cleanliness, order, and organization within the campsite, ensuring that every detail is attended to.

• *Communication Skills

• : Excellent verbal and written communication skills are essential for effectively addressing guests' needs and concerns, as well as collaborating with other team members.

• *Problem-Solving Ability

• : Quickly assess and address any issues that may arise during the night to ensure guest satisfaction and maintain a safe environment.

• *Teamwork and Collaboration

• : Work effectively and cooperatively as part of a team, assisting colleagues as needed to maintain high standards across all campsites.

• *Flexibility and Adaptability

• : Demonstrate the ability to adapt to changing situations and priorities, including working non-standard hours, on weekends, or during peak season.

• *Attention to Health and Safety Regulations

• : Maintain a thorough understanding of health and safety regulations and ensure compliance with these guidelines at all times.

• *Strong Ethical Standards

• : Uphold the highest ethical standards in all interactions with guests, team members, and other stakeholders.

• *Basic Computer Skills

• : Familiarity with using computers and various software applications for administrative tasks, such as reporting incidents or managing reservations.

• *First Aid and CPR Certification

• : Possess a current first aid and CPR certification, providing added value in the event of emergencies.

• *Wildlife Knowledge

• : Demonstrate an understanding of local wildlife and their habitats to inform guests and contribute to a safe and enjoyable camping experience.

• *Multilingual Ability

• : Speak multiple languages proficiently, enabling effective communication with a diverse range of guests.

• *Experience in Outdoor Hospitality

• : Previous experience working in an outdoor hospitality setting is highly beneficial for familiarizing yourself with the unique challenges and requirements of campground operations.

Candidate Requirements

We are seeking two dedicated and customer-focused individuals for the role of Campsite Night Porters to join our dynamic team in South East. This is a key position that contributes significantly to the smooth running of our campsites, ensuring our guests have an enjoyable and safe stay.

• Maintain cleanliness and orderliness of the campsite, including common areas, restrooms, and individual campsites.
• Provide assistance to campers, responding promptly and professionally to their inquiries or concerns.
• Perform basic maintenance tasks such as minor repairs, ensuring all facilities are functional.
• Ensure the safety and security of the campsite and its guests.
• Collaborate with other team members to ensure seamless service delivery throughout the day and night.
• Proven experience in a similar role, preferably within the hospitality or camping industry.
• Strong customer service skills with a focus on excellent communication and problem-solving abilities.
• Ability to work flexible hours, including nights and weekends.
• A valid driver's license is desired but not mandatory.
• Physical ability to perform manual tasks, such as lifting and carrying objects, as required.
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Familiarity with health and safety regulations in campsites is advantageous.
• A friendly and approachable demeanor with the ability to work well with both guests and team members.
• The role requires working outdoors, primarily at night, and may involve exposure to all types of weather conditions.
• Candidates must be comfortable working in a physically demanding environment, which includes walking, lifting, bending, and standing for extended periods.
• A uniform will be provided as part of the role. By joining our team as a Campsite Night Porter, you'll become an integral part of creating memorable experiences for our guests while working in a supportive and inclusive environment. If you meet the above requirements and are ready to make a positive impact on our campsites we invite you to apply today!

Expected Duties

In this role as a Campsite Night Porter within our team, you will be responsible for ensuring the smooth operation and safety of our campsites during night hours. Here are some key duties that you can expect to perform:

*Site Maintenance: *

You will be expected to patrol the campsite regularly, checking on campsites, facilities, and equipment to ensure they are safe, clean, and well-maintained. This includes tasks like picking up litter, ensuring taps and toilets are functioning correctly, and reporting any issues to the relevant team members.

• *Security:

Maintaining a secure environment is crucial. You will be responsible for locking gates, securing facilities, and ensuring the safety of our guests and their belongings. This may also involve responding to any emergencies or incidents that arise during your shift.

• *Customer Service:

Even though it's nighttime, our commitment to excellent customer service doesn't stop. You will be the first point of contact for any guests who have issues after hours, and you'll need to handle these situations professionally and empathetically.

• *Administrative Tasks:

You may be required to complete administrative tasks such as filling out incident reports, maintaining logs of site checks, or updating campsite records.

• *Compliance with Policies:

You will need to ensure that all campers comply with our campsite rules and regulations. This includes enforcing quiet hours, ensuring proper use of facilities, and reminding campers of important safety procedures.

• *Teamwork:

Working as part of a team is essential in this role. You'll need to communicate effectively with your colleagues, assist them when needed, and help create a positive working environment for everyone.

Our Company

Join our dedicated team of Camping Professionals in the heart of South East England! We are a dynamic and customer-focused organization committed to providing exceptional experiences for campers. This is an exciting opportunity to become a vital member of our team as a Campsite Night Porter.

*Role Overview: *

As a Campsite Night Porter, you will play a crucial role in maintaining the safety and cleanliness of our campsites while ensuring that all campers have an enjoyable and hassle-free stay. Your responsibilities will include:

• Maintaining a safe and secure environment for all campers by performing regular patrols, responding to any incidents or emergencies as they arise, and ensuring compliance with campsite rules and regulations.
• Ensuring the cleanliness of our facilities, including toilets, showers, and public areas, by performing routine cleaning tasks and responding promptly to any spillages or messes.
• Assisting campers with queries, concerns, or issues they may have during their stay, ensuring that all interactions are friendly, professional, and solution-oriented.
• Collaborating with other members of our team to ensure that the campsite runs smoothly and efficiently, including assisting with check-ins and check-outs, monitoring campsite occupancy, and supporting maintenance tasks as required.
• Demonstrating a strong commitment to our values of inclusivity, sustainability, and outstanding customer service at all times.

*Skills & Qualifications: *

Successful candidates will have the following:

• Proven experience working in a customer-focused environment, ideally within the camping or hospitality industry.
• Strong communication skills, both verbal and written.
• A diligent and proactive approach to work with the ability to adapt quickly to changing situations.
• A commitment to health, safety, and cleanliness standards.
• A valid driving license is desirable but not essential.
• An enthusiasm for working outdoors in all weather conditions and a willingness to work flexibly to meet the needs of our campers.

*Benefits: *

By joining our team as a Campsite Night Porter, you will enjoy:

• Competitive pay rates and paid holidays.
• The opportunity to grow your skills within a dynamic and supportive team environment.
• The chance to work in beautiful outdoor locations in the heart of South East England.
• A range of employee benefits, including discounts on campsite facilities and merchandise. If you are passionate about customer service, have a strong commitment to safety and cleanliness, and thrive in an outdoor environment we would love to hear from you! Apply today to become part of our dedicated team of Camping Professionals.

Offered Benefits

We offer a competitive salary package for our Campsite Night Porters that reflects the industry standards and recognizes your commitment to providing exceptional service to our campers. Upon joining us, you will undergo a comprehensive training program designed to familiarize you with our campsites, policies, procedures, and emergency response protocols. This ensures that you are well-equipped to handle the responsibilities of your role effectively and confidently. As a Campsite Night Porter, you will primarily work during night shifts, which allows for flexibility in your personal life. We understand the importance of maintaining a healthy work-life balance, and we strive to accommodate our team members' needs whenever possible. We value our team members and their contributions to our organization. As a small token of our appreciation we offer employee discounts on camping services, merchandise, and select outdoor gear at our campsites. We believe in the growth and development of our team members. You will have access to ongoing support and professional development opportunities to help you advance in your career within our organization. Join a dynamic, collaborative, and supportive work environment where everyone works together to ensure the success of our campsites. We foster an inclusive culture that encourages open communication, teamwork, and mutual respect. We are always on the lookout for talented individuals who demonstrate leadership potential. If you excel in your role as a Campsite Night Porter, there may be opportunities for advancement within our organization. By joining our team as a Campsite Night Porter, not only will you have the opportunity to work in the beautiful outdoors, but you will also become an integral part of creating unforgettable camping experiences for our guests. We look forward to welcoming you to our team!