Casual Duty Manager | Job in Cambridgeshire

Job Summary: Title: Casual Duty Manager Location: East of England Sector: Hospitality and Leisure Type: Casual/Flexible We are a well-established organization in the hospitality and leisure industry offering exceptional experiences to our customers. We pride ourselves on delivering high-quality service and strive for continuous improvement. We are currently seeking an experienced Casual Duty Manager to join our dynamic team in the East of England. As a Casual Duty Manager, you will be responsible for ensuring that all aspects of our operation run smoothly during your shift. This includes managing staff, addressing customer queries and complaints, maintaining high cleanliness standards, and ensuring adherence to health and safety regulations. Key Responsibilities:

• Lead and motivate the team to deliver excellent service and maintain a positive working environment.
• Manage daily operations, including opening and closing procedures, cash handling, and inventory control.
• Address customer queries and complaints in a professional and timely manner, ensuring satisfaction with our services.
• Collaborate with the management team to develop and implement improvements in service delivery and operational efficiency.
• Maintain a clean, safe, and welcoming environment for our customers.
• Adhere to all health and safety regulations, and ensure that all staff are aware of their responsibilities regarding these regulations. Qualifications:
• Proven experience in a similar role within the hospitality and leisure industry.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm under pressure and make quick decisions.
• A passion for delivering exceptional customer service.
• Knowledge of health and safety regulations and procedures.
• Flexibility to work on a casual/flexible basis, including evenings, weekends, and public holidays. If you are a dedicated professional looking to develop your career within a dynamic organization we would love to hear from you. Join us as a Casual Duty Manager and contribute to our ongoing success in the East of England.

Workplace Culture

Welcome to an exciting opportunity with our organisation in the East of England! As a Casual Duty Manager, you will be joining a dynamic and passionate team dedicated to delivering exceptional service and experiences. Our organisational culture is built on four key pillars:

*Collaboration

• : We believe in the power of collaboration and the synergy that arises from diverse ideas and perspectives. As a Casual Duty Manager, you will be encouraged to share your insights, work closely with other team members, and contribute to a positive work environment where everyone feels valued.

• *Continuous Learning

• : We are committed to fostering an environment of continuous learning and development. This means that every member of our team has the opportunity to expand their skills, explore new areas, and stay up-to-date with industry trends. As a Casual Duty Manager, you will have access to various training resources, workshops, and mentorship opportunities.

• *Empowerment

• : We empower our team members to take ownership of their roles and make decisions that positively impact our guests and the organisation as a whole. This means trusting you with responsibility, providing support where necessary, and encouraging you to take calculated risks in pursuit of excellence.

• *Community Engagement

• : We are deeply rooted in the local community and strive to make a positive impact wherever possible. As a Casual Duty Manager, you will have the chance to get involved in various community initiatives, charity events, and projects that align with our organisational values. Our workplace culture is a reflection of our commitment to our team members, guests, and the communities we serve. We foster an environment where everyone feels supported, valued, and empowered to make a difference. Join us, and become part of our dynamic and inspiring team in the East of England!

Required Skills

*Required Skills for Casual Duty Manager *

The ideal candidate for the Casual Duty Manager role within our organisation should possess the following key skills:

• Strong Leadership and Management: Ability to lead a team effectively, delegate tasks efficiently, and manage performance in a fast-paced environment.
• Excellent Communication Skills: Proficiency in written and spoken English is essential. You should be able to communicate clearly and effectively with team members, customers, and management.
• Customer Service Orientation: A commitment to exceptional customer service, ensuring that all guests have a positive experience during their visit.
• Problem-Solving Ability: Capacity to identify issues quickly, develop effective solutions, and implement them in a timely manner.
• Flexibility and Adaptability: Ability to work flexible hours including weekends, public holidays, and during peak periods as required by the business.
• Organisational Skills: Excellent organisational skills are crucial for managing tasks efficiently and ensuring smooth operation of the facility.
• Strong IT Skills: Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software. Familiarity with point-of-sale systems is desirable.
• Health and Safety Awareness: Knowledge of health and safety procedures and regulations, ensuring a safe working environment for team members and guests.
• Food Hygiene and Catering Experience: Understanding of food hygiene practices and experience in a catering or hospitality role is highly desirable.
• First Aid Training: Possession of a valid first aid certificate would be an advantage. By demonstrating these skills, you will contribute to the success of our team and help us deliver exceptional service to our customers. We look forward to receiving your application!

Job Routine

In the role of a Casual Duty Manager within our organization, your typical workday is designed to ensure smooth operations and exceptional guest experiences. Here's an overview of your daily routine:

*Arrival and Preparation (Morning Shift): *

Upon arrival, you will be briefed on any operational updates or special requests that may have been received since the previous shift ended. This is also a time to check all facilities under your supervision, ensuring they are clean, tidy, and ready for guests.

• *Duty Management:

Throughout the day, you will oversee the activities of our team members, providing guidance, support, and coaching where necessary. This includes managing staff schedules, addressing any issues that arise, and ensuring that all tasks are completed efficiently and effectively.

• *Guest Interaction:

A significant part of your role involves interacting with guests. You will be responsible for handling inquiries, complaints, or suggestions from our valued customers, striving to resolve any issues promptly and professionally. You'll also work to ensure that all guest interactions align with our organization's high standards of customer service.

• *Health and Safety:

Ensuring a safe and secure environment for both guests and team members is a top priority. This involves regular checks on safety equipment, adherence to health and safety regulations, and responding swiftly to any incidents that may occur.

• *Administrative Tasks:

Your day will also include various administrative tasks such as completing incident reports, maintaining accurate records, and collaborating with other departments to ensure smooth operations.

• *Closing Procedures (Evening Shift):

At the end of your shift, you'll be responsible for closing facilities under your supervision. This includes ensuring all equipment is turned off, areas are cleaned, and security measures are in place before departing for the day.

• *Continuous Learning:

To ensure your skills and knowledge remain up-to-date, our organization encourages ongoing learning. This may involve attending training sessions, workshops, or conferences, as well as regular meetings with other duty managers to share best practices and discuss challenges.

Career Growth

*Career Growth: Casual Duty Manager *

Joining our dynamic team as a Casual Duty Manager offers exciting opportunities for personal and professional growth in the East of England. This role provides an ideal stepping stone for individuals seeking to develop their leadership skills within the hospitality or service sector, while contributing to the success of our organization. The versatility of this position allows you to gain experience across various areas, making it a valuable stepping stone towards more senior roles such as Shift Manager, Assistant Manager, and beyond. Your responsibilities encompass ensuring smooth operations, maintaining high standards of customer service, and collaborating effectively with your colleagues to achieve our shared goals. As a Casual Duty Manager, you will:

• Lead and motivate your team during shifts, fostering a positive work environment that encourages collaboration and continuous learning.
• Manage daily operations efficiently, ensuring consistency in service delivery while adapting to dynamic situations as they arise.
• Develop strong relationships with customers, understanding their needs and delivering exceptional service experiences that reinforce our brand values.
• Collaborate closely with other departments to ensure seamless coordination and alignment of efforts across the organization.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge, driving your career forward. In addition to these responsibilities, you will be offered regular feedback on your performance and encouraged to seek out new challenges within the organization. Our leadership team values continuous improvement and recognizes that growth can take many forms, whether it's mastering a specific skill set or expanding your understanding of the broader industry. By joining our team as a Casual Duty Manager, you will become part of an inclusive community dedicated to supporting each other in achieving their career aspirations while providing exceptional service experiences for our customers. We look forward to welcoming you and helping you grow with us!