Customer & Neighbourhood Officer Recruitment Day | Job in East Sussex

As a valued member of our team in the role of Customer & Neighbourhood Officer, your primary goal will be to maintain a high level of customer service and community engagement within the neighbourhoods we serve. Here are some key responsibilities you can expect in this role:

*Customer Service

• : Deliver exceptional customer service by responding promptly and professionally to customer inquiries, concerns, or complaints. Liaise with customers to address their needs, resolve issues, and ensure satisfaction.

• *Neighbourhood Engagement

• : Build strong relationships with the local community, fostering a sense of belonging and safety. Organize and facilitate neighbourhood events, meetings, and workshops to promote engagement and collaboration.

• *Community Development

• : Collaborate with relevant stakeholders to identify areas for improvement within the neighbourhoods we serve. Develop and implement projects and initiatives that contribute to the social, economic, and environmental well-being of our communities.

• *Conflict Resolution

• : Mediate disputes between neighbours or customers in a fair and impartial manner, ensuring resolution and maintaining harmony within the community.

• *Reporting

• : Prepare detailed reports on customer interactions, neighbourhood issues, and progress of projects/initiatives for internal use and external stakeholders when necessary.

• *Compliance Monitoring

• : Ensure that all activities conducted within our communities adhere to relevant laws, regulations, and organisational policies.

• *Continuous Learning and Development

• : Regularly update your knowledge and skills through training programs, workshops, or conferences to remain current in best practices for customer service and neighbourhood engagement.

• *Collaboration

• : Work closely with other teams within the organisation, as well as external partners, to achieve common goals and improve overall community well-being. By excelling in this role, you will play a crucial part in creating vibrant, safe, and engaged communities that our customers and stakeholders can take pride in. We look forward to your contributions!

Qualifications and Skills

*Strong Communication Skills: *

Ability to effectively communicate with a wide range of customers, neighbours, and colleagues in both written and verbal formats.

• *Customer Service Orientation:

Demonstrated commitment to providing excellent customer service, ensuring the needs and concerns of our diverse clientele are addressed promptly and professionally.

• *Problem-Solving Ability:

Capability to think critically and develop effective solutions to a variety of issues that may arise during interactions with customers and neighbours.

• *Organizational Skills:

Ability to prioritize tasks effectively, manage multiple assignments simultaneously, and meet deadlines in a fast-paced environment.

• *Knowledge of Local Area:

Familiarity with the geography and community resources within the South East region is beneficial for addressing neighbourhood concerns and connecting customers with relevant services.

• *Empathy and Patience:

Ability to approach each interaction with understanding, patience, and a solutions-focused mindset.

• *Experience in Community or Customer Service:

Previous experience in a customer-facing role, ideally within the community or public services sector, will be highly valued.

• *Knowledge of Local Legislation and Regulations:

Familiarity with relevant local laws, bylaws, and regulations affecting neighbourhoods and customers will aid in providing accurate information and guidance.

• *Microsoft Office Proficiency:

Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) for document preparation, data management, and presentations.

• *Ability to Work Flexible Hours:

Capability to work shifts that may include evenings, weekends, or on-call duty as required to address customer needs effectively.

• *Team Player:

Willingness to collaborate with colleagues across various departments and contribute to the overall success of our organisation.

Brief Summary

Join us for a unique opportunity to become a valued member of our team as we host a Recruitment Day for the role of Customer & Neighbourhood Officer in South East. This role is pivotal in maintaining and enhancing the quality of life for our customers, fostering strong relationships within the community, and ensuring that our neighbourhoods are safe, clean, and welcoming. During the Recruitment Day, you will have the chance to:

• Learn more about the role and its responsibilities, including liaising with customers, resolving complaints, and working collaboratively with various teams within the organisation.
• Meet our current team members, gaining insights into their experiences and what it's like to work for us.
• Participate in interactive activities designed to assess your suitability for the role, including problem-solving scenarios, customer service simulations, and group discussions.
• Engage with senior leaders from our organisation, who will provide you with a clear understanding of our vision, values, and culture.
• Ask questions and seek clarification on any aspect of the role or our organisation.
• Receive feedback on your performance during the day, as well as information about next steps in the recruitment process. If you are passionate about delivering excellent customer service, committed to building strong relationships within communities, and eager to make a positive impact we encourage you to join us for this exciting Recruitment Day. Bring your energy, enthusiasm, and readiness to learn, and take the first step towards a rewarding career with us! For more information about the role, please visit our careers page or contact our HR department. We can't wait to hear from you!

Candidate Profile

Welcome to an exciting opportunity with our organization! We are hosting a recruitment day for the role of Customer & Neighbourhood Officer a position that plays a pivotal role in enhancing the quality of life within our communities.

*Role Overview: *

As a Customer & Neighbourhood Officer, you will be responsible for fostering strong relationships with our customers and neighbors, addressing their concerns, and ensuring our community remains safe, clean, and enjoyable for all. You'll work closely with our team to deliver exceptional service, tackle local issues, and contribute to the overall success of our organization.

*Key Responsibilities: *

• Act as a point of contact for our customers and neighbors, addressing their queries, concerns, or complaints in a timely and professional manner.
• Collaborate with various departments within the organization to resolve customer and community issues effectively.
• Identify local trends, needs, and issues, and devise strategies to address them proactively.
• Engage with the community through events, meetings, and other initiatives to build strong relationships and foster a sense of belonging.
• Assist in the planning, coordination, and implementation of neighborhood improvement projects.
• Provide regular updates on customer feedback and community trends to help shape our organization's strategic direction.

*Desired Skills & Qualifications: *

• Proven experience in customer service or community engagement roles.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the ability to work effectively under pressure.
• A passion for building strong relationships and a commitment to enhancing the quality of life within communities.
• Flexibility to work during various shifts, including evenings and weekends.
• Willingness to represent our organization at community events and meetings. If you are unable to attend but would still like to apply, please submit your application via our online portal by . We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, gender, ethnicity, religion, or any other protected characteristic. We embrace diversity and strive to create a workplace that reflects the communities we serve.

Organizational Culture

In our organization we pride ourselves on creating an inclusive, dynamic, and collaborative work environment. We believe that every individual brings unique skills and perspectives that contribute to our success as a team. Our culture is built upon the following core values:

*Customer Focus: *

We are committed to providing exceptional service to our customers. We understand that they are at the heart of everything we do, and we strive to exceed their expectations in every interaction.

• *Teamwork:

We believe that collaboration is key to achieving our goals. By working together we can leverage our collective strengths, learn from each other, and tackle challenges more effectively.

• *Innovation:

We encourage creativity and the pursuit of new ideas. We are not afraid to challenge the status quo and embrace change as an opportunity for growth.

• *Integrity:

We uphold the highest standards of ethical conduct. Honesty, transparency, and accountability are essential in everything we do.

• *Community Engagement:

We value our role as a responsible neighbor and strive to make a positive impact on the communities where we operate. We believe that by supporting local initiatives and fostering strong relationships we can help build stronger, more vibrant communities for everyone. During your time with us as a Customer & Neighbourhood Officer, you will have the opportunity to embody these values, working closely with our team to deliver exceptional service, foster collaboration, drive innovation, uphold integrity, and engage positively with our communities. We look forward to meeting you at the Recruitment Day and discussing how you can contribute to our mission!

Company Information

Welcome! We are excited to announce a special event aimed at potential candidates seeking to join our dedicated team as Customer & Neighbourhood Officers. This role plays a crucial part in enhancing the living experience of our residents and fostering strong, positive relationships within the community. On this day, you will have the opportunity to:

*Learn about us

• : Gain insights into our mission, values, and culture as an organization dedicated to providing excellent customer service and promoting neighbourhood harmony.

• *Meet the team

• : Engage in discussions with current officers who will share their experiences, challenges, and successes within the role.

• *Understand the position's responsibilities

• : Get a clear idea of what the Customer & Neighbourhood Officer role entails, including managing customer inquiries, coordinating with local authorities, and organizing community events.

• *Interview process

• : Receive detailed information about the interview process and the skills we value in potential candidates.

• *Ask questions

• : Have your burning questions answered by our recruitment team, who will be more than happy to help!

*How to attend: *

• Register online using the link provided below.
• Select a convenient time slot for your attendance.
• Prepare any questions you may have about the role and our organization. We look forward to meeting you at this event and hopefully welcoming you as part of our team! *Note: Please ensure to check your spam folder if you do not receive a confirmation email upon registration.

• Dress code: Smart casual We hope to see you there!

Compensation and Benefits

As a valued member of our team in the role of Customer & Neighbourhood Officer we offer a competitive compensation package designed to attract and retain top talent. Our commitment is to provide you with a comprehensive benefits program that supports your professional growth, health, and well-being. We offer a competitive salary commensurate with your experience and qualifications. The remuneration includes base pay, as well as performance-based incentives, allowing for opportunities to increase your earnings based on your contributions to the team's success. Our benefits package is designed to support your overall well-being and provide a sense of security for you and your family. Key features include:

*Health Insurance

• : Comprehensive coverage for medical, dental, and vision care, ensuring that you have access to quality healthcare services when needed.

• *Retirement Savings Plan

• : A generous employer-matched retirement savings plan to help you build a secure financial future.

• *Paid Time Off (PTO)

• : Generous PTO allowance, including holidays and sick days, allowing for a work-life balance that promotes relaxation, rejuvenation, and overall wellness.

• *Professional Development Opportunities

• : Investment in your career growth through ongoing training, workshops, and opportunities to attend industry conferences and events.

• *Employee Assistance Program (EAP)

• : Access to confidential counselling services for personal or work-related issues, ensuring you have the support needed to thrive both personally and professionally.

• *Employee Perks and Discounts

• : Discounted gym memberships, retail and service provider discounts, and other perks to enhance your lifestyle. We are an equal opportunity employer and value diversity in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to discussing these opportunities further with you during our upcoming Customer & Neighbourhood Officer Recruitment Day.