Customer Representative | Job in South Yorkshire

The organisation is currently seeking a dedicated and service-oriented individual for the role of Customer Representative based in Yorkshire and The Humber. This position offers an exciting opportunity to join our dynamic team and play a pivotal role in delivering exceptional customer experiences.

*Responsibilities: *

• Provide excellent customer service by responding promptly and professionally to customer inquiries via phone, email, or chat.
• Handle customer complaints effectively and efficiently, ensuring resolution to the satisfaction of the customer.
• Maintain accurate and up-to-date records of customer interactions and feedback.
• Collaborate with internal teams to resolve customer issues, ensuring smooth coordination and efficient service delivery.
• Uphold our organisation's values and policies, promoting a positive image at all times.
• Continuously strive for self-improvement and contribute to the growth of the team by sharing best practices and seeking constructive feedback.
• Stay abreast of product/service updates and industry trends to effectively assist customers with their inquiries.

*Requirements: *

• Proven experience in a customer service role, preferably within a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the ability to handle challenging situations with grace and professionalism.
• High level of empathy and a genuine desire to help customers.
• Proficiency in using CRM systems and other relevant software.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude, adaptable to changing environments, and a team player. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment we would love to hear from you! Apply today and join our team in Yorkshire and The Humber.

Qualifications and Skills

*Qualifications and Skills *

We are seeking a dynamic and customer-oriented individual for the role of Customer Representative in our organization based in Yorkshire and The Humber. This position is integral to our mission of delivering exceptional service to our diverse clientele.

*Key Qualifications: *

• *Education:

A minimum of a High School Diploma or equivalent is required. While not mandatory a relevant Associate's or Bachelor's degree in Business Administration, Marketing, Communications, or similar fields can be advantageous.

• *Experience:

Minimum of 2 years experience in a customer-facing role is preferred. This could include roles such as Customer Service Representative, Sales Support, or similar roles where excellent communication skills were essential.

*Essential Skills: *

• *Communication Skills:

Excellent verbal and written communication skills are crucial for this role. You should be able to communicate effectively with customers, colleagues, and management.

• *Customer Service Orientation:

A strong focus on customer satisfaction is vital. You will be expected to handle customer inquiries and complaints in a professional and empathetic manner.

• *Problem-Solving Abilities:

The ability to think critically and find solutions to complex problems quickly and efficiently is highly desirable.

• *Organizational Skills:

Exceptional organizational skills are necessary to manage multiple tasks and deadlines effectively.

• *Computer Literacy:

Proficiency in Microsoft Office Suite, CRM systems, and other relevant software is essential.

• *Adaptability:

The ability to adapt to change and learn new systems quickly is a must in this fast-paced environment.

• *Teamwork:

A collaborative mindset and the ability to work effectively as part of a team are important for success in this role.

• *Emotional Intelligence:

Understanding and managing your own emotions, as well as those of our customers, is crucial for maintaining positive relationships.

*Bonus Skills: *

• *Language Proficiency:

Knowledge of additional languages (particularly those spoken in Yorkshire and The Humber) can be beneficial.

• *Sales Experience:

Previous sales experience or a demonstrated aptitude for sales could lead to additional responsibilities within the role. Candidates who demonstrate a strong alignment with these qualifications and skills are encouraged to apply for this exciting opportunity. We look forward to welcoming you to our team!

Job Benefits

Joining our team as a Customer Representative in Yorkshire and the Humber offers a range of attractive benefits that not only enhance your work-life balance but also contribute to your personal and professional growth:

*Competitive Salary

• : We offer a competitive salary package, ensuring you enjoy a comfortable lifestyle while working with us.

• *Comprehensive Training Programme

• : Our organisation is committed to your development. You'll receive a thorough induction and ongoing training to help you excel in your role.

• *Flexible Working Hours

• : We understand the importance of work-life balance, which is why we offer flexible working hours. This allows you to manage your personal commitments while delivering exceptional service to our customers.

• *Holiday Entitlement

• : You'll receive a generous holiday allowance, giving you ample time to relax and recharge outside of work.

• *Pension Scheme

• : We provide a competitive pension scheme to help secure your future financial wellbeing.

• *Employee Assistance Programme (EAP)

• : Our EAP offers confidential support for a range of personal and professional issues, ensuring you can access help when you need it most.

• *Health & Wellness Initiatives

• : We prioritize the health and wellness of our employees. This includes regular team-building activities, fitness classes, and mental health resources.

• *Career Progression Opportunities

• : Our organisation values internal growth and development. There will be opportunities for career progression based on your performance and professional development.

• *Collaborative Work Environment

• : You'll be part of a dynamic, supportive team that encourages collaboration, open communication, and continuous learning.

• *Central Location

• : Our office is located in a convenient location in Yorkshire and the Humber, making commuting easy and accessible for all our employees.