Customer Service & Sales Representative | Job in Shetland

Dear Potential Applicant We are seeking a dynamic and enthusiastic individual to join our team as a Customer Service & Sales Representative in Shetland. This is an exciting opportunity to contribute to the success of our organization while providing exceptional service to our valued customers.

*Key Responsibilities: *

• Maintain positive, professional relationships with customers, addressing their needs and concerns efficiently and effectively.
• Achieve sales targets by offering products and services that meet the specific requirements of each customer.
• Collaborate with internal teams to ensure a seamless customer experience, resolving any issues that may arise promptly.
• Continuously develop product knowledge and stay updated on industry trends to provide informed recommendations to customers.
• Contribute to team efforts by accomplishing related tasks as assigned.

*Qualifications: *

• Proven experience in a customer service or sales role, preferably within a similar industry.
• Excellent communication skills, both written and verbal with the ability to explain complex concepts clearly and concisely.
• Strong negotiation and persuasion abilities, demonstrated by successful sales results.
• Proficiency in using CRM systems or similar software for managing customer relationships.
• Ability to work effectively in a fast-paced, team-oriented environment with a focus on achieving shared goals.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• A positive, professional attitude that reflects well on our organization and enhances the customer experience. If you are a dedicated professional with a passion for providing exceptional service and driving sales success we would love to hear from you. Please submit your application, including a cover letter detailing your qualifications and relevant experience, and a current resume. We look forward to reviewing your application! Best regards,

Skill Development

*Skill Development *

In the role of Customer Service & Sales Representative at our organization we value the continuous development and improvement of your skills. Here are some key areas where you will grow and refine your abilities:

*Customer Relationship Management (CRM): *

You will become proficient in utilizing CRM software to manage customer interactions, maintain accurate records, and track sales activities effectively. This skill is crucial for providing exceptional customer service and fostering long-lasting relationships with our valued clients.

• *Active Listening and Communication:

Develop your active listening skills to understand the needs, concerns, and preferences of our customers. Effective communication is vital in this role, enabling you to respond professionally and provide tailored solutions that exceed customer expectations.

• *Sales Techniques and Strategies:

You will learn various sales strategies, including consultative selling, product knowledge, and closing techniques, to help increase sales and revenue for the organization.

• *Product Knowledge:

Acquire comprehensive knowledge about our products or services, ensuring that you can confidently answer customer queries, address concerns, and make appropriate recommendations based on customer needs.

• *Negotiation Skills:

Learn to negotiate effectively with customers, finding a mutually beneficial solution while maintaining the highest level of customer satisfaction.

• *Problem-Solving:

Develop your problem-solving abilities by handling various challenges that may arise during interactions with our customers. This skill will help you find creative and efficient solutions to satisfy customer needs while upholding our organization's values.

• *Time Management and Organization:

Improve your ability to manage time effectively, prioritize tasks, and organize your workflow to ensure maximum productivity and efficiency in meeting sales targets and providing excellent customer service.

• *Continuous Learning:

Stay informed about industry trends, product updates, and competitive offerings to maintain a competitive edge and provide our customers with the most up-to-date information and solutions possible. This will help you continue growing professionally while contributing to the success of our organization.

Job Benefits

We are excited that you are considering a role on our team as a Customer Service & Sales Representative. In return for your hard work and dedication we offer a comprehensive benefits package designed to support your professional and personal growth. Here is an overview of some of the key benefits you can expect:

*Competitive Salary

• : We value our employees and compensate them accordingly. Your salary will be competitive within the industry and commensurate with your experience and skills.

• *Comprehensive Healthcare Benefits

• : To ensure your well-being we offer a range of healthcare benefits including medical, dental, and vision insurance. We believe in taking care of our team members and their families.

• *Pension Plan

• : Contributions to a pension plan are an important part of long-term financial security. Our organization offers a generous pension plan, helping you prepare for retirement.

• *Training & Development Opportunities

• : We understand the importance of continuous learning and professional development. You'll have access to training programs, workshops, and opportunities to advance your skills within the organization.

• *Flexible Working Hours

• : Balancing work and life is crucial for happiness and success. Our flexible working hours policy allows you to find a schedule that suits both your personal needs and our business requirements.

• *Employee Assistance Program (EAP)

• : Life can sometimes present challenges, and we want our team members to feel supported during difficult times. Our EAP provides resources for counseling services, financial planning, legal assistance, and more.

• *Paid Time Off (PTO)

• : Rest and rejuvenation are essential for maintaining a healthy work-life balance. You'll accrue PTO based on your tenure with the organization, allowing you to take time off when needed.

• *Employee Discounts & Perks

• : As a valued member of our team, you'll have access to exclusive employee discounts and perks from various retailers, service providers, and local businesses. We believe that our benefits package is more than just a collection of perks; it's an investment in our employees, their families, and their future. We look forward to the opportunity to discuss these benefits further during the interview process.