In our dynamic and inclusive work environment we are currently seeking a skilled and dedicated Desktop Support Analyst to join our IT department. This role is critical in ensuring the smooth operation of our technology infrastructure, providing technical support to our users, and maintaining the security of our systems.

*Key Responsibilities: *

*Tech Support:

Respond to user requests for software, hardware, or network issues in a timely and efficient manner. This includes troubleshooting and resolving complex problems that may arise.

*System Maintenance:

Ensure the functionality of desktop systems by installing updates, applying patches, and performing regular maintenance tasks.

*Security Compliance:

Collaborate with the IT security team to ensure compliance with organizational policies and industry best practices. This includes implementing and enforcing security measures to protect our data and systems from potential threats.

*Hardware Management:

Oversee the acquisition, deployment, and retirement of desktop hardware. This includes configuring new computers according to the organization's standards.

*Documentation:

Maintain accurate records of all support activities, including incidents, problems, changes, and known errors. Ensure that these records are readily accessible to relevant members of the team.

*Training and Collaboration:

Provide guidance and training to users on the correct use of hardware and software, as well as best practices for maintaining system security. Collaborate with other IT professionals to ensure seamless service delivery.

*Qualifications: *

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience in a similar role, preferably within a large organization.
Strong knowledge of desktop operating systems (Windows), network protocols, and IT security principles.
Excellent problem-solving skills and the ability to work effectively under pressure.
Strong communication and interpersonal skills with the ability to explain technical concepts in a way that non-technical users can understand. By joining our team as a Desktop Support Analyst, you will have the opportunity to make a significant impact on our organization's technology operations while working in a supportive and collaborative environment. We value diversity and inclusion, and encourage applications from candidates of all backgrounds. If you are passionate about IT, love solving complex problems, and thrive in a fast-paced environment we would love to hear from you!

Job Opportunity

In the heart of East Renfrewshire lies an exciting opportunity for a dedicated and enthusiastic individual to join our dynamic IT support team as a Desktop Support Analyst. This role offers the chance to work in a fast-paced, innovative environment where you will have the opportunity to develop your skills and advance your career. As a Desktop Support Analyst, you will be responsible for providing first-line support for the organization's desktop systems. You will troubleshoot hardware and software issues, perform routine maintenance tasks, and ensure the seamless operation of our desktop environment. Your role is critical to maintaining the smooth functioning of our business operations.

Provide first-line support for all desktop issues, including hardware and software troubleshooting.
Perform routine maintenance tasks on desktop systems, such as updating operating systems and applications.
Collaborate with the IT team to resolve complex technical problems that require in-depth knowledge of our systems.
Install, configure, and upgrade desktop equipment as needed.
Maintain accurate records of all support activities and ensure they are efficiently documented.
Participate in project work as required, such as implementing new technologies or upgrading existing infrastructure.
Provide user training on the use of various hardware and software applications.
Collaborate with other teams to resolve any cross-functional issues.
Adhere to IT policies, standards, and procedures at all times.
Stay current with industry best practices, new technologies, and emerging trends in desktop support.
A degree or equivalent qualification in Computer Science, Information Technology, or a related field.
Proven experience in a similar role, preferably within a large organization.
Strong technical skills in Windows operating systems, Microsoft Office Suite, and common desktop applications.
Familiarity with IT service management best practices, such as ITIL.
Excellent problem-solving abilities and the ability to work under pressure.
Exceptional communication skills, both written and verbal.
A proactive approach to work and the ability to work independently when required.
Strong organizational skills with the ability to prioritize tasks effectively.
A collaborative attitude and the ability to work well within a team.
A desire for ongoing professional development and the ability to learn quickly in a rapidly changing technological landscape. If you are passionate about IT, enjoy problem-solving, and thrive in a fast-paced environment we would love to hear from you. Apply today to join our forward-thinking team!

Required Skills

*Required Skills for Desktop Support Analyst *

Strong technical knowledge and hands-on experience in desktop support, including Windows operating systems (Windows 7, 8, 10, and Server), hardware troubleshooting, and software applications.
Proven ability to manage multiple support requests, prioritize tasks, and resolve issues efficiently within a fast-paced environment.
Excellent problem-solving skills with the ability to analyze complex technical problems and implement effective solutions.
Familiarity with network protocols (TCP/IP, DNS, DHCP), Active Directory, Group Policies, and Microsoft Office Suite.
Strong communication skills, both written and verbal with the ability to explain technical concepts in a clear and concise manner to non-technical users.
Experience in installing, configuring, and maintaining desktop hardware and software including peripherals such as printers, scanners, and smartphones.
Knowledge of IT service management (ITIL) principles and best practices is highly desirable.
Ability to work collaboratively with our team to troubleshoot issues and implement new technologies and processes.
Strong organizational skills and the ability to document solutions effectively for future reference.
A proactive approach to maintaining system performance, identifying potential issues before they impact operations, and implementing preventative measures.
Flexibility to work during core business hours with potential for after-hours support when required.
Certifications such as Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+ or equivalent are beneficial but not essential. The successful candidate will be expected to continuously develop their skills and knowledge in line with the evolving needs of our organization, including emerging technologies and best practices in IT support.

Desired Candidate

We are seeking a highly skilled and motivated Desktop Support Analyst to join our dynamic IT team in East Renfrewshire. This role offers an exciting opportunity for a proactive professional to utilize their technical expertise in a fast-paced environment while providing excellent customer service.

*Key Responsibilities: *

Provide desktop support to end users, resolving hardware and software issues efficiently and effectively.
Collaborate with the IT team to implement and maintain desktop infrastructure, ensuring compatibility and security standards are met.
Troubleshoot complex technical problems and liaise with external vendors when necessary.
Participate in project work as required, contributing to the continuous improvement of our IT systems and services.
Document solutions and maintain accurate records for future reference.
Provide on-site support to users as needed, ensuring a high level of customer service is consistently provided.
Stay up-to-date with industry trends and advancements in desktop technology, proactively seeking opportunities to integrate new technologies into our infrastructure.
Collaborate with other departments to understand their requirements and deliver IT solutions that meet their needs.

*Qualifications: *

Proven experience as a Desktop Support Technician or similar role.
Strong knowledge of desktop operating systems, including Windows 10, Mac OS X, and Linux.
Familiarity with common hardware components and troubleshooting techniques.
Experience in Active Directory, Group Policy, and Microsoft Office Suite is essential.
Excellent problem-solving skills and the ability to work under pressure.
Outstanding customer service skills and the ability to communicate technical information effectively to non-technical users.
Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
A proactive approach to IT support with a focus on preventative maintenance and continuous improvement.
Relevant certifications (e.g., Microsoft Certified: Desktop Support Technician) are advantageous but not essential. If you are passionate about IT, enjoy problem-solving, and thrive in a collaborative environment we would love to hear from you. We offer competitive salaries, excellent benefits, and opportunities for professional development. Apply today to join our team!

Job Routine

As a Desktop Support Analyst in our dynamic and innovative organization based in East Renfrewshire, your day-to-day responsibilities will be vital to the smooth operation of our IT infrastructure. Here's an overview of your typical work routine:

*Morning

: Your day starts with logging into the system, checking emails, and updating your task list based on new tickets or requests that have come in overnight or during the early morning. You'll prioritize these tasks based on urgency and importance to ensure timely resolution.

*Mid-Morning

: You'll tackle the highest priority issues first. This could involve diagnosing and resolving hardware or software problems reported by users, ensuring minimal disruption to their work. You may need to liaise with other teams or vendors for specific technical assistance.

*Lunch Break

: After a productive morning, take some time for lunch to recharge and refocus. This is also a good opportunity to catch up on any relevant news or updates in the IT industry.

*Afternoon

: Post-lunch, you'll continue working through your task list. This could involve deploying software updates, managing system backups, or providing training to users on new software or hardware. You may also be called upon to assist with larger projects as required.

*End of Day

: Towards the end of the day, you'll review your progress and ensure that all tasks assigned to you have been addressed or delegated appropriately. You'll document any issues that could not be resolved and report them for follow-up by higher-level support personnel or management as necessary.

*Evening

: Wrap up your day by ensuring all systems are properly secured, backups are complete, and everything is in order for the next day. This includes logging out of sensitive systems and closing any open tickets that have been resolved. Throughout your day, you'll maintain excellent communication with our users, ensuring they are kept informed about the status of their requests or issues. You'll also collaborate closely with other IT staff to ensure seamless service delivery. In this role, you'll find a challenging and rewarding work environment that encourages professional growth and development. If you thrive in a fast-paced setting, have a passion for technology, and enjoy providing top-notch customer service we look forward to your application!

About Us

About Us We are a dynamic and forward-thinking technology organization based in East Renfrewshire, Scotland. We pride ourselves on delivering exceptional services to our clients across various industries, underpinned by our commitment to innovation, collaboration, and continuous learning. In our pursuit of excellence we seek talented individuals to join our team, including a skilled Desktop Support Analyst. This role is an exciting opportunity for a tech-savvy professional who enjoys problem-solving, collaborating with others, and providing outstanding support to our clients. As a Desktop Support Analyst at our organization, you will be instrumental in maintaining and troubleshooting our client's IT infrastructure. Your role is critical to ensuring the smooth operation of their systems, maximizing productivity, and minimizing downtime. Our ideal candidate possesses strong technical skills, excellent communication abilities, and a customer-focused mindset. Join us at this pivotal time in our organization's growth where your talent and dedication will be valued and rewarded. We offer competitive remuneration packages, opportunities for professional development, and a supportive work environment that fosters collaboration, creativity, and innovation. If you are passionate about technology, dedicated to providing exceptional service, and excited about joining a dynamic team we encourage you to apply for the Desktop Support Analyst position at our organization. Take the first step towards an exciting and rewarding career with us today!

Job Benefits

In joining our dynamic and innovative team as a Desktop Support Analyst in East Renfrewshire, you will be offered an attractive package of benefits that reflect both your skills and the value you bring to our organisation. Here are some of the key perks of this role:

*Competitive Salary: *

We offer a competitive salary package that is benchmarked against industry standards, ensuring you receive fair compensation for your expertise and dedication.

*Extensive Training Opportunities:

We are committed to your professional growth. You will have access to a variety of training programs designed to help you develop and expand your skills in the IT support sector.

*Excellent Work-Life Balance:

We understand that a healthy work-life balance is crucial for productivity and job satisfaction. Our flexible working hours and generous holiday allowance enable you to manage your personal and professional responsibilities effectively.

*State-of-the-art Work Environment:

You will be working in a modern, well-equipped office space that promotes collaboration, creativity, and efficiency. Our facilities are designed to foster an enjoyable and productive work environment.

*Pension Scheme:

To help you plan for your future we offer a competitive pension scheme with generous employer contributions.

*Health & Wellbeing Programs:

Your wellbeing is important to us. We provide a range of health and wellness programs to support your physical, mental, and emotional health.

*Career Progression Opportunities:

With our organisation's growth and expansion plans, there are numerous opportunities for career advancement within the company. We encourage our team members to grow with us and take on new challenges.

*Collaborative Culture:

You will be part of a collaborative and supportive team that values diversity, inclusivity, and open communication. We believe in working together to achieve our goals and deliver exceptional service to our clients.

*Employee Assistance Program (EAP):

In times of personal stress or difficulty, our Employee Assistance Program offers confidential support services to help you navigate through challenging situations.

*Perks & Discounts:

As a valued team member, you will have access to various perks and discounts on products and services, giving you additional value beyond your salary. We believe that our benefits package not only attracts top talent but also retains it by demonstrating our commitment to the wellbeing and professional development of our team members. We look forward to discussing these benefits further during the interview process.

Desktop Support Analyst | Job in East Renfrewshire