Duty Manager | Job in Suffolk

Job Role Summary Job Title: Duty Manager Location: East of England We are seeking a dynamic and experienced Duty Manager to join our team in the East of England. The successful candidate will play a crucial role in ensuring the smooth operation of our services, maintaining high levels of customer satisfaction, and contributing to our overall success. As a Duty Manager, you will be responsible for overseeing day-to-day operations, managing staff, responding to incidents or emergencies promptly, and ensuring compliance with all relevant regulations and policies. You will work closely with other departments to maintain high standards of service, collaborate on projects to improve efficiency, and lead by example in terms of professionalism and dedication. Key Responsibilities:

• Oversee the day-to-day operations of our services, ensuring smooth and efficient delivery.
• Manage and motivate staff, providing guidance and support as needed.
• Respond promptly to incidents or emergencies, following established procedures and escalating when necessary.
• Ensure compliance with all relevant regulations and policies, including health and safety guidelines.
• Contribute to the development and implementation of strategies to improve service delivery and efficiency.
• Collaborate with other departments to maintain high standards of customer satisfaction.
• Lead by example in terms of professionalism and dedication, fostering a positive work environment. Qualifications:
• Proven experience in a similar role, preferably within the service industry.
• Excellent leadership skills with a proven ability to motivate and manage staff effectively.
• Strong problem-solving abilities and a proactive approach to incident management.
• Knowledge of relevant regulations and policies, particularly those relating to health and safety.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and make quick decisions when necessary.
• Flexibility to work on a rotating shift basis. If you are a dedicated professional looking for an opportunity to grow within a dynamic organisation we encourage you to apply. We offer competitive remuneration packages, opportunities for career development, and a supportive work environment. Join us and contribute to our mission of delivering exceptional service in the East of England!

Job Opportunity

We are a dynamic and forward-thinking organization based in the East of England seeking an exceptional individual to join our team as a Duty Manager. This is a pivotal role that requires leadership, excellent communication skills, and a strong commitment to delivering outstanding customer service.

*Role: *

Duty Manager

*Location: *

East of England

*About the Role: *

In this role, you will be responsible for ensuring the smooth running of our operations by supervising staff, managing facilities, and responding to any issues or emergencies that may arise during your shift. You will work closely with other teams across the organization to maintain high standards of service delivery and promote a positive working environment.

*Key Responsibilities: *

• Supervise and coordinate the work of other staff members, providing guidance and support as needed.
• Manage facilities and resources effectively, ensuring they are maintained in good condition and used efficiently.
• Respond to emergencies or incidents promptly and appropriately, following established procedures and escalating issues when necessary.
• Collaborate with other departments to address any issues that may impact the quality of our services.
• Maintain accurate records of incidents, maintenance requests, and staff activities.
• Ensure compliance with all relevant regulations and policies.
• Provide exceptional customer service, addressing queries or concerns in a timely and professional manner.
• Contribute to the continuous improvement of our organization by suggesting ideas for process improvements or service enhancements.

*Skills and Experience: *

• Proven experience in a similar role, preferably within a customer-focused environment.
• Excellent leadership skills with the ability to motivate and manage a team effectively.
• Strong problem-solving abilities and the capacity to make decisions under pressure.
• Exceptional communication skills, both verbal and written.
• A high level of organizational skill with the ability to multitask effectively.
• Familiarity with health and safety regulations and emergency procedures.
• Proficiency in using computers and various software packages, including Microsoft Office Suite.
• A positive attitude, adaptable to change, and a commitment to delivering exceptional service. If you are an energetic and proactive individual who thrives in a fast-paced environment and is passionate about providing outstanding customer service we would love to hear from you. Apply today to join our team as a Duty Manager!

Qualifications and Skills

*Relevant Experience

• : Proven experience as a Duty Manager in a hospitality, leisure, or similar environment is essential. Candidates must be able to demonstrate excellent knowledge of operational procedures and crisis management strategies.

• *Leadership Skills

• : Proven ability to lead, motivate, and manage a team effectively is crucial. The successful candidate will be responsible for directing the work of other staff members during their shift.

• *Customer Service Orientation

• : Exceptional customer service skills are required. Candidates must be able to handle inquiries and complaints with professionalism, empathy, and a solutions-oriented approach.

• *Strong Communication Skills

• : Excellent verbal and written communication skills are essential for liaising with team members, guests, and management effectively.

• *Problem-Solving Ability

• : The ability to think quickly and make decisions under pressure is vital. Candidates must be able to solve problems effectively and efficiently.

• *Flexibility

• : Availability to work a variety of shifts, including weekends and holidays, is required due to the 24/7 nature of the role.

• *First Aid Qualifications

• : Having a valid First Aid at Work certificate or equivalent is desirable but not essential. Candidates without this qualification must be willing to obtain it within a specified timeframe if offered the position.

• *Health and Safety Training

• : Knowledge of health and safety procedures and regulations is beneficial, but not required as full training will be provided.

• *IT Skills

• : Basic computer literacy and familiarity with using relevant software systems are advantageous. Candidates should also have strong numeracy skills for financial transactions and reporting.

• *Resourcefulness

• : The ability to think creatively and adapt to changing situations is desirable, ensuring the smooth running of our operations at all times.

Applicant Profile

*Applicant Profile: Duty Manager *

In this section we introduce ourselves as a dedicated and passionate professional seeking the opportunity to contribute as a Duty Manager within your esteemed organization in the East of England. With a strong background in hospitality management, customer service, and team leadership, I am confident that my skills align well with the requirements for this role.

*Experience *

*Leadership Style *

My leadership style is collaborative, fostering an inclusive environment where ideas are shared and everyone's voice is heard. I believe in empowering my team members to take ownership of their tasks and responsibilities, encouraging personal growth while promoting a positive work culture.

*Customer Service *

Excellent customer service is at the heart of everything I do. I pride myself on my ability to build strong relationships with guests, ensuring they feel valued and welcomed. I understand that exceptional customer service not only results in repeat business but also contributes significantly to a positive brand reputation.

*Adaptability *

The hospitality industry is fast-paced and unpredictable, requiring adaptability and resourcefulness. I have developed the skills necessary to handle changing circumstances gracefully, finding solutions that benefit both guests and team members.

*Professional Qualifications *

As a Duty Manager, my commitment is to support your organization's mission of delivering exceptional service while fostering a positive work environment. I am eager to bring my skills, experience, and passion to your team and contribute to the continued success of your establishment. Thank you for considering my application. I look forward to the opportunity to discuss how I can be an asset to your organization.

Daily Responsibilities

In this pivotal role as a Duty Manager within our dynamic organisation based in the East of England, you will be entrusted with a range of crucial responsibilities designed to uphold exceptional service standards and maintain the smooth operation of our facilities.

• *Service Delivery

• : Ensure that all services provided by our team meet or exceed guest expectations. This includes overseeing daily operations, managing front desk services, and coordinating housekeeping activities.

• *Team Leadership

• : Supervise and mentor staff members, providing guidance, training, and feedback to foster a positive work environment and promote professional development.

• *Safety and Security

• : Implement and enforce safety protocols to ensure the well-being of guests and team members. Conduct regular inspections of premises, addressing any potential hazards or issues promptly.

• *Quality Assurance

• : Regularly inspect facilities for cleanliness, maintenance needs, and guest satisfaction. Address any issues that arise in a timely manner to maintain high standards of service quality.

• *Crisis Management

• : Respond effectively to emergencies or unexpected situations, ensuring the safety and security of guests and team members while liaising with relevant authorities when necessary.

• *Inventory Control

• : Oversee inventory levels for various departments such as housekeeping supplies, linens, and food and beverage items. Implement strategies to minimise waste and optimise resource usage.

• *Financial Management

• : Monitor daily financial activities, including cash handling, bank deposits, and petty cash management. Collaborate with the Finance team to maintain accurate records and ensure adherence to budgets.

• *Customer Relations

• : Handle guest inquiries, complaints, and feedback in a professional and empathetic manner. Strive for resolution and ensure follow-up on any unresolved issues.

• *Administrative Tasks

• : Maintain accurate records, complete reports as required, and assist with administrative tasks to support the smooth running of our organisation.

• *Continuous Improvement

• : Participate in continuous improvement initiatives to identify areas for optimisation within your role and across the broader organisation. Proactively seek out best practices and implement them to drive operational efficiency and service excellence.

About Us

Welcome to our vibrant organization based in the East of England a dynamic and growing establishment committed to excellence in its field. We pride ourselves on delivering exceptional service, fostering a culture of innovation, and cultivating an environment that encourages growth and development for all our team members. Our mission is to provide unparalleled experiences for our customers, while upholding the highest standards of quality, professionalism, and integrity in everything we do. We believe in the power of teamwork, collaboration, and open communication, values that are at the heart of our operations. As a key member of our team, the Duty Manager plays a pivotal role in ensuring the smooth running of our services. This position requires a dedicated, proactive individual who can lead by example, manage a diverse team, and make quick, informed decisions to maintain the high standards we strive for. We are an equal opportunity employer, valuing diversity and inclusivity in our workforce. We welcome applications from all qualified individuals regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status. Join us and be part of a dynamic team where your contributions matter, your talents are recognized, and your potential is nurtured. Apply today to start your journey towards an exciting career with us in the East of England.