ERP Support Analyst | Job in Worcestershire

As an ERP Support Analyst within our dynamic and forward-thinking organisation based in the West Midlands, you will play a crucial role in ensuring the smooth operation of our enterprise resource planning (ERP) system. The successful candidate will be responsible for providing technical support, troubleshooting issues, and maintaining the integrity and efficiency of the ERP system to enhance overall business processes.

• *System Support:

Provide first-line support to users across various departments. This includes diagnosing and resolving a wide range of technical problems related to our ERP system.

• *Troubleshooting:

Identify, investigate, and resolve ERP system issues promptly. Work closely with the IT team and other relevant stakeholders to minimise disruption to business operations.

• *Process Improvement:

Contribute to the continuous improvement of our ERP system by suggesting and implementing enhancements, upgrades, or customisations.

• *User Training:

Collaborate with the training team to design, develop, and deliver user training sessions on various aspects of the ERP system.

• *Documentation:

Maintain accurate and up-to-date documentation related to the ERP system, including user guides, troubleshooting manuals, and system specifications.

• *Compliance:

Ensure the organisation's compliance with relevant regulations and industry standards in relation to the ERP system.

• *Collaboration:

Work closely with various departments within the organisation to understand their needs and provide tailored solutions related to the ERP system.

• *Project Support:

Assist in the implementation of new modules, upgrades, or customisations of our ERP system during project phases.

• *System Monitoring:

Regularly monitor the performance of the ERP system to identify potential issues and implement preventative measures.

• *Problem Prevention:

Collaborate with the IT team to devise and implement strategies to prevent future problems within the ERP system. The ideal candidate for this role will have a strong background in ERP systems, preferably SAP or Oracle, coupled with excellent problem-solving skills and a customer-focused approach. If you are passionate about technology, enjoy working in a fast-paced environment, and thrive on providing exceptional service to users we would love to hear from you!

Summary/Opportunity

*Summary/Opportunity *

Join our dynamic and innovative team as an ERP Support Analyst in the vibrant West Midlands region! In this role, you will play a pivotal part in ensuring the seamless operation of our enterprise resource planning (ERP) systems. We are seeking a passionate and detail-oriented individual with a strong understanding of ERP systems and a proven track record in providing technical support. The successful candidate will be responsible for troubleshooting and resolving complex issues, maintaining system documentation, and collaborating with various departments to ensure the optimal performance of our ERP systems. Key Responsibilities:

• Provide first-line support for our ERP systems, including SAP, Oracle, or Microsoft Dynamics.
• Troubleshoot and resolve technical issues in a timely and efficient manner.
• Collaborate with users to understand their needs and provide tailored solutions.
• Maintain system documentation and ensure it is up-to-date and accessible.
• Participate in system upgrades, patches, and enhancements as needed.
• Contribute to continuous improvement initiatives aimed at enhancing the performance and usability of our ERP systems. Requirements:
• Proven experience in a similar role within an ERP-driven environment.
• Strong knowledge of SAP, Oracle, or Microsoft Dynamics (or comparable ERP systems).
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional communication skills, both written and verbal.
• A proactive approach to resolving issues and a strong customer focus.
• Ability to work collaboratively within a team and with users across various departments. If you are passionate about ERP systems, enjoy solving complex problems, and thrive in a dynamic environment we would love to hear from you! Join our team and contribute to the success of one of the leading organisations in the West Midlands region.

*Note: *

This is a full-time position with competitive salary and benefits package. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation, or age. Applications will be accepted until the position is filled.

Required Skills

*Required Skills (ERP Support Analyst) *

To excel as an ERP Support Analyst within our dynamic and innovative organisation based in the West Midlands, you should possess the following key skills:

• Extensive knowledge of Enterprise Resource Planning (ERP) systems with proficiency in SAP preferred but other ERP solutions will also be considered.
• Strong problem-solving abilities with a proven track record of troubleshooting and resolving complex technical issues in an ERP environment.
• Proficient understanding of database management, including experience working with SQL databases.
• Exceptional analytical skills to accurately diagnose ERP system problems and develop effective solutions.
• Strong communication skills, both written and verbal, to effectively collaborate with various teams within the organisation, as well as external partners when necessary.
• Ability to work in a fast-paced environment, managing multiple tasks concurrently while maintaining attention to detail and meeting deadlines.
• Understanding of IT service management methodologies, such as ITIL, is highly desirable.
• Familiarity with agile development practices and the ability to adapt to new technologies is essential in this role.
• Experience working within a similar ERP Support Analyst role, demonstrating your ability to provide comprehensive support to end-users and technical teams alike.
• A proactive approach to identifying potential issues before they arise, ensuring continuous improvement of our ERP systems. By joining our team as an ERP Support Analyst, you will have the opportunity to work on cutting-edge projects, collaborate with talented professionals, and contribute to the success of our organisation. We look forward to reviewing your application if you believe you meet these requirements.

Applicant Requirements

Thank you for considering the opportunity to join our dynamic and innovative team as an ERP Support Analyst in the West Midlands. In this role, you will play a critical part in ensuring the smooth operation of our enterprise resource planning (ERP) systems, providing technical support, and driving continuous improvement.

*Key Responsibilities: *

• Provide day-to-day operational support for ERP applications.
• Collaborate with internal teams to resolve complex issues related to ERP software.
• Participate in the troubleshooting of system errors and performance issues.
• Perform regular maintenance, updates, and upgrades to ensure optimal performance of ERP systems.
• Contribute to the development and implementation of policies, procedures, and best practices for ERP support.
• Work closely with our IT team to identify, escalate, and resolve system-level issues impacting ERP operations.
• Provide training and guidance to users on the proper usage of ERP systems.
• Collaborate with business units to understand their requirements and translate them into effective ERP solutions.

*Qualifications: *

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees and relevant certifications (e.g., SAP, Oracle) are valued but not required.
• Minimum of 3 years of experience in an ERP support role, preferably within a large, complex organization.
• Proficiency in one or more ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Strong analytical and troubleshooting skills with the ability to identify and resolve system issues effectively.
• Excellent communication skills, both written and verbal with the ability to explain complex technical concepts to non-technical users.
• Proactive problem-solver, capable of working independently and collaboratively in a fast-paced environment.
• Strong understanding of IT infrastructure, database management, and software development life cycles.
• Knowledge of agile methodologies and experience with test automation tools is desirable. We value diversity at our organization and welcome applications from candidates of all backgrounds. If you are passionate about ERP systems, have a strong technical aptitude, and enjoy collaborating in a dynamic team environment we encourage you to apply for this exciting opportunity. We look forward to learning more about your qualifications and experiences.

Routine Tasks

As an ERP Support Analyst within our organization, your primary focus will be on ensuring the efficient operation and maintenance of our Enterprise Resource Planning (ERP) system. This role involves a combination of technical expertise, problem-solving skills, and exceptional customer service. Here's an overview of the key routine tasks you can expect:

*System Monitoring: *

Regularly monitor the ERP system to identify potential issues before they become critical. Use system logs, alerts, and other diagnostic tools to proactively address problems.

• *Troubleshooting:

Respond swiftly and effectively to incidents reported by users. This includes diagnosing the problem, isolating its cause, and implementing a solution that restores normal operations as quickly as possible.

• *User Support:

Provide day-to-day support to users across the organization. This may involve helping them with system queries, training new users, or troubleshooting software issues.

• *System Maintenance:

Perform regular maintenance tasks on the ERP system, such as system updates, backups, and performance tuning, to ensure optimal system operation.

• *Change Management:

Work closely with the IT team to manage changes within the ERP system. This includes coordinating software upgrades, patch management, and configuration changes.

• *Reporting and Analysis:

Generate reports and perform data analysis as required. This may involve identifying trends, resolving data inconsistencies, or providing insights to help inform business decisions.

• *Documentation:

Maintain accurate and up-to-date documentation for the ERP system. This includes user guides, troubleshooting documents, and technical specifications.

• *Knowledge Sharing:

Collaborate with other team members to share knowledge and best practices. This may involve conducting training sessions, participating in IT forums, or contributing to internal documentation.

• *System Improvements:

Work on projects aimed at improving the ERP system. This could involve implementing new features, optimizing processes, or resolving recurring issues.

• *Compliance:

Ensure that the ERP system is compliant with relevant regulations and industry standards. This may involve liaising with internal compliance teams or external auditors.

The Company

In the heart of the West Midlands we are a dynamic and forward-thinking organization that places immense value on innovation, collaboration, and continuous learning. Our team is dedicated to delivering exceptional results in our industry, and we are currently seeking an experienced ERP Support Analyst to join us in our mission. Our organization prides itself on fostering a collaborative work environment where each member's unique skills and perspectives contribute to our collective success. We believe that the sum of our parts is greater than any individual contribution, and we encourage open communication, mutual respect, and a shared commitment to excellence. As an ERP Support Analyst with us, you will play a crucial role in ensuring the seamless operation of our Enterprise Resource Planning (ERP) systems. Your responsibilities will include troubleshooting system issues, providing user support, implementing system upgrades, and collaborating with cross-functional teams to optimize ERP processes. We are looking for an individual who is not only technically proficient but also possesses excellent communication skills a strong problem-solving mindset, and the ability to work effectively in a fast-paced environment. If you are passionate about technology, enjoy working collaboratively, and strive for excellence in all that you do we would love to hear from you! Join us at this exciting time and contribute to our ongoing success story. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. We look forward to your application!