General Manager - Live In | Job in West Lothian

*Summary/Opportunity *

Join our dynamic and thriving organization as a General Manager - Live In, based in the vibrant region of West Lothian. This is an exceptional opportunity for a seasoned professional seeking to lead a team dedicated to delivering exceptional service in a lively hospitality environment. In this role, you will be responsible for overseeing all operational aspects of our establishment, ensuring seamless guest experiences and maintaining high levels of staff satisfaction. Your leadership will play a pivotal role in driving growth, enhancing efficiency, and fostering an inclusive, collaborative work culture. Key Responsibilities:

• Leadership and Management: Direct the day-to-day activities of the establishment, ensuring a consistent delivery of quality service to our valued guests. Collaborate with cross-functional teams to achieve strategic objectives.
• Financial Performance: Oversee financial performance, creating budgets, forecasting revenues, and managing expenses effectively. Identify opportunities for cost savings and revenue growth.
• Guest Experience: Prioritize guest satisfaction by ensuring prompt resolution of issues, fostering a welcoming atmosphere, and implementing service excellence standards.
• Team Development: Recruit, train, and mentor team members to develop their skills and maximize their potential, promoting a positive work environment that values diversity and inclusivity.
• Compliance: Adhere to all relevant regulations and industry standards, ensuring the safety and well-being of guests and staff alike. To excel in this role, you will need a strong background in hospitality management, proven leadership skills, financial acumen, and an unwavering commitment to delivering exceptional service. A flexible approach to working hours, given your live-in status, is essential. If you're ready to take on a challenging yet rewarding role where you can grow professionally while making a significant impact in the hospitality industry we invite you to apply for this exciting opportunity. We look forward to hearing from you!

Skill Requirements

We are seeking a dynamic and experienced General Manager to join our team in West Lothian. The successful candidate will be responsible for overseeing the day-to-day operations of our establishment while residing on-site, ensuring exceptional guest experiences, and maintaining a high level of productivity within the team.

• *Leadership

• : Lead, motivate, and develop the team to deliver the highest standards of service and maintain a positive work environment.

• *Operations Management

• : Ensure smooth operation of all departments, including food and beverage, housekeeping, maintenance, and administration.

• *Financial Management

• : Oversee financial planning, budgeting, and cost control while maximizing revenue opportunities.

• *Guest Relations

• : Foster strong relationships with guests by ensuring their needs are met promptly and professionally.

• *Quality Assurance

• : Regularly inspect facilities to maintain high standards of cleanliness, safety, and functionality.

• *Marketing and Sales

• : Develop and implement effective marketing strategies to attract new customers and retain existing ones.

• *Education

• : Bachelor's degree in Hotel Management, Business Administration, or a related field.

• *Experience

• : Minimum of 5 years of experience as a General Manager or similar role within the hospitality industry.

• *Certifications

• : Proven track record of obtaining relevant certifications (e.g., ServSafe, HACCP).

• *Leadership

• : Strong leadership skills with the ability to inspire and motivate team members.

• *Communication

• : Excellent verbal and written communication skills.

• *Financial Acumen

• : Proficiency in financial management, budgeting, and cost control.

• *Guest Relations

• : Exceptional customer service and interpersonal skills.

• *Problem-Solving

• : Ability to quickly identify and address issues while finding innovative solutions.

• *Flexibility

• : Adaptability to changing circumstances and the ability to work flexible hours, including weekends and holidays as needed.

• *Organization

• : Strong organizational skills with the ability to manage multiple tasks simultaneously. We offer a competitive salary package, opportunities for career advancement, and a comfortable on-site living arrangement as part of this role. If you are a passionate and dedicated hospitality professional looking to take the next step in your career we would love to hear from you!

Who We Are Looking For

We are a dynamic and growing organization with a strong commitment to excellence in the hospitality industry. Located in the heart of West Lothian we offer an unparalleled guest experience, combining exceptional service with unique accommodations. Our team is dedicated to creating memorable moments for our guests while fostering a supportive and engaging work environment. In line with our growth strategy we are seeking an exceptional General Manager who will lead our dedicated team and ensure the continued success of our property. As the Live-In General Manager, you will play a crucial role in upholding the reputation we have built for providing superior service, creating unforgettable guest experiences, and fostering a positive work environment.

• Oversee daily operations of the hotel, ensuring a high level of guest satisfaction and employee engagement.
• Develop and implement strategies to drive revenue growth, profitability, and market share.
• Collaborate with the executive team to establish operational policies and procedures that align with company goals.
• Manage the financial performance of the property, including budgeting, forecasting, and cost control.
• Provide exceptional leadership and mentorship to all hotel staff, promoting a positive work culture and fostering personal and professional growth.
• Build strong relationships with guests, suppliers, and community partners to create lasting connections and expand business opportunities.
• Continuously monitor industry trends and best practices, implementing innovative ideas that enhance our guest experience and competitive positioning.
• Collaborate with the marketing team to develop and execute promotional strategies that attract new guests and retain existing ones.
• Proven leadership experience within the hospitality industry, preferably as a General Manager or similar role.
• Strong financial management skills, including budgeting, forecasting, and cost control.
• Demonstrated ability to develop and implement effective operational strategies that drive revenue growth and profitability.
• Exceptional communication skills with the ability to engage effectively with guests, team members, suppliers, and community partners.
• A customer-focused mindset with a proven track record of delivering exceptional guest experiences.
• Strong strategic thinking and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed to ensure the smooth operation of the hotel.
• A passion for the hospitality industry and a commitment to continuous learning and improvement. As a Live-In General Manager, you will be provided with comfortable onsite accommodation, along with meals during your work schedule. This unique opportunity offers the chance to immerse yourself in our vibrant community while leading a dynamic team dedicated to delivering exceptional service and creating unforgettable guest experiences. If you are an experienced hospitality leader seeking a challenging and rewarding role within a growing organization we would love to hear from you. Join us in creating lasting memories for our guests and building a successful career with our team. To apply, please submit your resume and cover letter detailing your relevant experience and qualifications for the General Manager - Live In position. We look forward to reviewing your application and discussing this exciting opportunity with you further.

Learning Opportunities

In this role as General Manager - Live In at our organization, you will be given ample opportunities for growth and development. Here's a glimpse of what you can expect:

*Leadership Development

• : You will lead a dynamic team responsible for delivering exceptional service and experiences to our residents. This role provides an excellent platform for honing your leadership skills and learning strategies to motivate, manage, and retain top talent.

• *Business Management

• : You will be entrusted with the operational management of one of our premier properties in West Lothian. This responsibility offers a unique chance to gain hands-on experience in financial management, strategic planning, marketing, and human resources.

• *Industry Knowledge

• : The senior living sector is continuously evolving. By working closely with our experienced team, you will acquire in-depth knowledge about the industry trends, best practices, and regulatory requirements.

• *Professional Development Programs

• : We invest heavily in the professional development of our team members. You will have access to a variety of training programs designed to enhance your skills and expand your knowledge base. These could range from technical courses to soft skill workshops.

• *Mentorship Opportunities

• : As part of our commitment to nurturing talent, you will be assigned a mentor within the organization who will guide you through your role and offer valuable insights gained over years of experience.

• *Networking Events

• : Regular networking events provide an opportunity to connect with industry peers, share experiences, learn from each other, and stay updated on the latest trends in senior living.

• *Cross-Functional Collaboration

• : Our team is structured around cross-functional collaboration, enabling you to work closely with various departments such as Sales, Marketing, Maintenance, and Administration. This collaboration provides a rich learning environment and fosters holistic thinking and problem-solving skills.

The Role

We are seeking a dynamic and experienced General Manager to join our team in West Lothian on a live-in basis. This is an exceptional opportunity for a seasoned hospitality professional who thrives on managing teams, delivering outstanding guest experiences, and contributing to the success of a thriving establishment.

• *Leadership

• : Manage all aspects of our hotel's operations, ensuring smooth day-to-day functioning while maintaining high standards of service quality.

• *Financial Management

• : Oversee financial planning and budgeting, working closely with the accounting team to ensure profitability and cost-effectiveness in all areas of operation.

• *Team Management

• : Recruit, train, and manage a diverse team, fostering a positive work environment that encourages collaboration, personal growth, and job satisfaction.

• *Guest Relations

• : Develop and implement strategies to enhance guest experiences, ensuring that each stay exceeds expectations.

• *Facility Management

• : Oversee the maintenance and improvement of our facilities, ensuring they are well-maintained, safe, and welcoming for guests and staff alike.

• *Marketing & Sales Strategy

• : Collaborate with the marketing team to develop and implement effective strategies to attract new guests and retain existing ones.

• *Compliance & Regulation

• : Ensure adherence to all relevant laws, regulations, and industry standards, maintaining a safe and compliant environment for everyone.

• Proven experience as a General Manager or similar role in the hospitality industry.
• Strong leadership skills with a proven track record of managing teams effectively.
• Financial management skills, including budgeting and cost control.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• A passion for delivering exceptional guest experiences.
• Strong problem-solving abilities and the ability to make quick decisions when necessary.
• Willingness to live on site. This is a fantastic opportunity to join a forward-thinking organisation committed to excellence in the hospitality industry. If you are a driven, experienced General Manager looking for a challenging role with ample opportunities for growth and development we would love to hear from you. To apply, please submit your CV and a cover letter detailing your relevant experience and why you believe you would be a great fit for our team. We look forward to reviewing your application!

Our Company

Our mission is to deliver superior solutions that meet and exceed our customers' expectations while fostering a culture of growth, collaboration, and continuous improvement. We pride ourselves on our strong values, including integrity, respect, and a relentless pursuit of excellence. As part of our team, you will be joining a diverse group of dedicated professionals who are passionate about what they do. Our work environment is collaborative, supportive, and inclusive where everyone's voice matters. We foster an atmosphere that encourages learning, development, and career advancement. In this role as General Manager - Live In, you will have the opportunity to lead our operations, drive strategic decision-making, and play a pivotal role in shaping our organisation's future. This is not just a job; it's an exciting chance to make a significant impact on our business and community. We offer a competitive salary, benefits package, and the unique advantage of on-site accommodation. If you are a dynamic, results-driven professional looking for a challenging role in a progressive organisation we would love to hear from you. Apply today and embark on an exciting journey with us!

Employee Perks

As a valued member of our team in the capacity of General Manager - Live In, you will be offered an attractive and comprehensive package that reflects your commitment to our organization. Here is an overview of some of the benefits you can expect: We provide on-site accommodation as part of your employment package. This not only ensures convenience but also fosters a sense of community among our team members. The live-in arrangement allows you to immerse yourself fully in the organizational culture and environment. Your remuneration will be commensurate with your role, responsibilities, and experience. We believe in rewarding our employees fairly for their hard work and dedication. As part of the live-in arrangement, all meals during working hours will be provided. This enables you to focus on your duties without worrying about meal preparations or expenses. We are committed to the professional growth of our team members. You will have access to various training opportunities that will help you hone your skills and advance in your career. Taking care of our employees' health is a priority for us. Our wellness program includes gym memberships, mental health resources, and regular health check-ups to ensure a balanced lifestyle. We believe in fostering strong relationships within the team. Regular team events and social activities are organized to encourage bonding and camaraderie among colleagues. By joining our team as General Manager - Live In, you will not only be part of a dynamic and supportive work environment but also have access to a range of benefits designed to enhance your professional and personal life. We look forward to welcoming you to our team!