Head of Repairs | Job in South Lanarkshire

We are seeking an exceptional and dynamic individual to join our team as the Head of Repairs in South Lanarkshire. This is a unique opportunity for an experienced professional with a proven track record in repairs management to make a significant impact on the quality of services we offer and contribute to our mission of maintaining and improving the homes we manage. In this key role, you will lead our repairs team, ensuring that our properties are kept in good condition and that our tenants' needs are met promptly and efficiently. You will oversee all aspects of repairs management, including strategic planning, resource allocation, and service delivery. Key Responsibilities:

• Lead the development and implementation of a comprehensive repairs strategy, aligning it with our wider business objectives.
• Manage and motivate a team of repairs staff, providing coaching, mentoring, and performance management as necessary.
• Ensure that we comply with relevant legislative requirements, regulations, and best practices in relation to repairs and maintenance.
• Build and maintain effective relationships with contractors, suppliers, and other stakeholders involved in our repairs process.
• Monitor service performance and drive continuous improvement, ensuring that we deliver high-quality, customer-focused services at all times.
• Provide regular reports on service performance, identifying trends, issues, and opportunities for improvement.
• Collaborate with other departments within the organisation to ensure a joined-up approach to service delivery and customer care.
• Contribute to strategic decision-making processes, providing expert advice and insights based on your extensive knowledge of the repairs sector.
• Lead on projects related to repairs modernisation, innovation, and digital transformation where necessary.
• Represent the organisation at relevant forums, events, and conferences, sharing best practice and building professional networks. To be successful in this role, you will have a strong background in repairs management within the social housing sector, coupled with exceptional leadership skills. You will possess a deep understanding of repair processes, contract management, and health and safety regulations. Your ability to inspire and motivate teams, combined with your strategic thinking and problem-solving skills, will be crucial in driving continuous improvement and innovation. If you are an individual who thrives on challenge, enjoys working collaboratively as part of a team, and is passionate about delivering exceptional services we would love to hear from you. Apply today for the opportunity to make a real difference within our organisation and support us in our mission to maintain and improve the homes we manage.

Workplace Culture

In our organization we value a collaborative and dynamic workplace culture that encourages growth, learning, and innovation. As the Head of Repairs, you will be an integral part of this vibrant work environment, leading by example and fostering an atmosphere of mutual respect, open communication, and continuous improvement. Our team is a diverse group of dedicated professionals, each bringing their unique skills and perspectives to the table. We believe that our strength lies in our diversity and the collective wisdom it generates. As such we actively promote inclusivity, equality, and a sense of belonging for all employees. We understand that work can be challenging at times, and we strive to create an environment where each team member feels supported, valued, and empowered to take on their responsibilities with confidence. To achieve this we offer regular training opportunities, mentoring programs, and open-door communication channels with senior management. In addition to professional development we also prioritize work-life balance. We recognize that our employees have lives outside of work and strive to create a flexible work environment where personal commitments can be accommodated without compromise. Our organization is committed to making a positive impact in the community, and as the Head of Repairs, you will have the opportunity to contribute to this mission. Whether it's through our volunteer programs, charity initiatives, or partnerships with local organizations, you will have the chance to make a real difference while growing professionally. We believe that a strong workplace culture is essential for long-term success and happiness. If you are passionate about your work, value collaboration, learning, and growth, and are committed to making a positive impact in our community we would love to hear from you. Join us in creating an exceptional workplace culture that supports and empowers each team member to excel.

Professional Skills

As the Head of Repairs in our organization, you will bring a unique blend of technical expertise, leadership skills, and strategic vision to drive the success of our repairs department. The following professional skills are essential for this role:

*Strategic Leadership

• : You will lead and inspire your team to achieve organizational goals. This involves developing effective strategies for repair services, optimizing resource allocation, and fostering a culture of continuous improvement and innovation.

• *Technical Proficiency

• : A deep understanding of the technical aspects of repairs is crucial. You should be able to troubleshoot complex issues, provide technical guidance to your team, and keep up-to-date with the latest repair technologies and methodologies.

• *Project Management

• : You will oversee multiple repair projects simultaneously, ensuring they are completed on time, within budget, and to a high standard of quality. This requires strong organizational skills, attention to detail, and the ability to manage resources effectively.

• *Customer Service Orientation

• : Excellent customer service skills are essential in this role. You will liaise with customers to understand their repair needs, provide updates on repair statuses, and ensure customer satisfaction throughout the process.

• *Stakeholder Management

• : You will build and maintain relationships with key stakeholders both within the organization and externally. This includes suppliers, contractors, and regulatory bodies, among others.

• *Financial Acumen

• : A solid understanding of financial principles is necessary for managing budgets, forecasting costs, and making informed decisions about repair expenditures.

• *Health & Safety Compliance

• : Ensuring adherence to health and safety regulations is paramount in our work environment. You will be responsible for implementing and enforcing safety policies, conducting regular inspections, and ensuring a safe working environment for all team members.

• *Continuous Learning and Development

• : In an ever-evolving industry, you will actively seek opportunities to expand your knowledge and skills. This includes attending workshops, conferences, and staying updated on industry trends and best practices. By excelling in these professional skills, you will make a significant impact on the success of our repairs department and contribute to our mission of providing exceptional service to the communities we serve.

Ideal Candidate Profile

Ideal Candidate Profile: Head of Repairs

*Job Title: *

Head of Repairs

*Location: *

South Lanarkshire

*Job Description: *

We are seeking a highly skilled and experienced professional to join our team as the Head of Repairs. This is an exciting opportunity for a dynamic individual who is passionate about repairs and maintenance, to lead and develop our repair services, ensuring high-quality workmanship, efficiency, and customer satisfaction.

*Responsibilities: *

• Develop and implement effective strategies for repair services in line with the organization's goals and objectives.
• Oversee all aspects of repairs, including planning, scheduling, and coordination.
• Manage a team of repair professionals, providing leadership, guidance, and support to achieve excellence in their work.
• Ensure compliance with health and safety regulations and best practices within the repair department.
• Collaborate with other departments to optimize repair processes and improve overall efficiency.
• Monitor key performance indicators (KPIs) related to repairs, identifying areas for improvement and implementing corrective actions.
• Liaise with customers to address their repair-related concerns effectively and efficiently.
• Stay abreast of industry trends and technological advancements in the field of repairs, and incorporate innovative solutions into our repair services.
• Develop and maintain strong relationships with vendors and suppliers to secure competitive pricing and quality materials for repairs.
• Prepare reports and presentations for senior management, providing insights and recommendations for continuous improvement.

*Qualifications: *

• Bachelor's degree in a related field (Engineering, Facility Management, or equivalent). A master's degree is preferred.
• Proven experience as a Head of Repairs, Operations Manager, or similar role within a large organization.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent organizational and project management skills.
• In-depth knowledge of repair processes, techniques, and tools.
• Proficiency in using relevant software for scheduling, inventory management, and reporting.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• A results-driven mindset with a focus on continuous improvement.
• Commitment to health and safety regulations and best practices.

*Application Process: *

If you are an experienced professional with a passion for repairs and maintenance we invite you to apply for this exciting opportunity. Please submit your resume and cover letter outlining your relevant experience, skills, and why you would be a great fit for our team. We look forward to hearing from you!

Job Routine

In this role as the Head of Repairs within our organization, you will be responsible for overseeing and managing repair services across various locations in South Lanarkshire. Here is a breakdown of your typical workday:

• Arrive at the office and attend a daily team meeting to discuss ongoing projects, any challenges faced by the team, and plan for the day ahead.
• Review and prioritize repair requests from different locations based on urgency and impact on services.
• Coordinate with field supervisors to ensure that repair teams have the necessary tools, parts, and instructions to carry out their tasks effectively.
• Address any immediate concerns or issues raised by team members during the meeting, providing guidance and support where needed.
• Review repair reports from the previous day to identify trends, patterns, or recurring issues. Make necessary adjustments to repair procedures or training programs to improve efficiency and quality of service.
• Continue working on prioritized repair requests, liaising with relevant stakeholders such as clients, contractors, or suppliers as necessary. This may involve negotiating repair contracts, scheduling appointments, or resolving disputes.
• Conduct quality control checks on completed repairs to ensure they meet our organization's standards and guidelines. Provide feedback and guidance to the repair teams to improve their performance and maintain high-quality service.
• Collaborate with other departments such as Operations or Maintenance to coordinate efforts, share information, and address any potential problems that may arise in the future.
• Review the day's progress and adjust plans for tomorrow if necessary. Ensure all tasks have been assigned and are on track to be completed.
• Address any outstanding emails, voicemails, or other communication from clients, team members, or external partners.
• Prepare a report summarizing the day's activities, key decisions made, and any issues that require attention in the near future. This report will be shared with relevant stakeholders within our organization.
• Continue to address any urgent or time-sensitive matters that may have arisen during the day but could not be handled immediately.
• Engage in professional development activities, such as researching new repair techniques, attending industry events, or networking with peers in the field.
• Wind down and prepare for tomorrow by organizing your workspace and reviewing your to-do list for the next day. This will help ensure a smooth start to the workday and allow you to hit the ground running.

Our Company

Welcome to a dynamic and forward-thinking organization that is committed to delivering exceptional repair services in South Lanarkshire and beyond. We are dedicated to providing our customers with high-quality repairs, ensuring their homes and businesses remain safe, functional, and efficient. Our team is composed of skilled professionals who bring a wealth of experience in various aspects of repair work. We value creativity, collaboration, and continuous learning, fostering an environment that encourages innovation and excellence. Our employees are the heart of our organization, and we invest in their growth and development to ensure they can deliver their best work. We prioritize customer satisfaction above all else. By consistently delivering on our promises we build strong relationships with our clients, earning their trust and loyalty. We believe that a satisfied customer is the key to our success and growth. Innovation is at the core of everything we do. We continually seek out new technologies, methods, and tools to improve our repair processes and deliver superior results. Our commitment to innovation sets us apart from competitors and ensures we remain at the forefront of our industry. As the Head of Repairs, you will play a crucial role in leading our repair team, driving innovation, improving efficiency, and maintaining high-quality standards. You will have the opportunity to make a significant impact on our organization and the communities we serve. If you are passionate about repairs, committed to continuous learning, and eager to lead a talented team we invite you to join us in our mission. We offer competitive compensation packages, comprehensive benefits, opportunities for professional growth, and a supportive work environment that values diversity, equality, and inclusion. We look forward to hearing from you!

Growth Opportunities

*Growth Opportunities as Head of Repairs *

In this dynamic and challenging role within our team, you will have the unique opportunity to shape and drive the repairs strategy for a diverse range of properties across South Lanarkshire. As Head of Repairs, you will be at the forefront of ensuring our organisation delivers high-quality repair services that are both efficient and effective, fostering resident satisfaction and promoting a strong reputation within the local community.

*1. Strategic Leadership: *

You will lead a team responsible for the maintenance, repairs, and improvement of our property portfolio. Your strategic vision will guide the development and implementation of effective repair policies, procedures, and standards that align with our organisational goals and priorities.

*2. Collaborative Partnerships: *

Working closely with various departments within the organisation, you will build and maintain collaborative relationships that drive the continuous improvement of our repair services. This includes liaising with contractors, suppliers, and other stakeholders to ensure effective communication, coordination, and delivery of repair works.

*3. Innovation and Efficiency: *

Embrace the latest technologies, tools, and best practices in repairs management to drive efficiency, reduce costs, and minimise disruption for our residents. By leveraging data-driven insights, you will identify opportunities for innovation that improve service delivery and enhance resident satisfaction.

*4. Skills Development: *

Develop and nurture the skills of your team members, providing them with the training, resources, and support they need to excel in their roles. This includes mentoring, coaching, and performance management, ensuring a high-performing and motivated workforce.

*5. Performance Monitoring: *

Establish key performance indicators (KPIs) for your team and monitor their progress regularly. Use data analysis and reporting to identify areas for improvement, implement corrective actions, and continuously drive up the standard of our repair services.

*6. Regulatory Compliance: *

Ensure all repair works are carried out in compliance with relevant legislation, regulations, and industry standards. This includes Health & Safety regulations, building regulations, and any other statutory requirements that apply to your role.

*7. Stakeholder Engagement: *

Engage with residents, councillors, and other stakeholders to understand their needs, concerns, and expectations regarding repair services. Use this feedback to inform service improvements and drive up resident satisfaction levels. By joining our team as Head of Repairs, you will have the opportunity to make a real difference in the lives of our residents, while also contributing to the success and growth of our organisation. If you're an experienced repairs professional with strong leadership skills a strategic mindset, and a passion for driving continuous improvement we would love to hear from you. Apply today and embark on a rewarding career that truly makes a difference!