Head Residential Porter - Live In | Job in Cheshire

In this pivotal role as a

*Head Residential Porter - Live In *

within our organization, you will be the embodiment of our commitment to excellent service and hospitality. The ideal candidate will possess a unique blend of professional competence, people skills, and a dedication to ensuring the highest quality living environment for our residents.

• *Customer Service Excellence

• : You will be expected to provide exceptional customer service at all times, demonstrating empathy, patience, and a solution-oriented mindset. Your ability to handle difficult situations gracefully while maintaining positive relationships with residents is crucial.

• *Communication Skills

• : Strong verbal and written communication skills are essential for this role. You will need to clearly and effectively communicate with residents, maintenance teams, and other staff members.

• *Organizational Skills

• : Effective organization is vital in managing the various tasks and responsibilities associated with this position. You should be able to prioritize tasks, manage your time efficiently, and maintain accurate records.

• *Physical Ability

• : As a live-in Residential Porter, you will be required to perform manual tasks such as moving heavy furniture and carrying items to resident rooms. A good level of physical fitness is necessary.

• *Maintenance Awareness

• : Basic knowledge of maintenance and repair work is desirable. You should be able to perform minor repairs, maintain common areas, and coordinate with maintenance teams when more complex issues arise.

• *Security Awareness

• : Ensuring the safety and security of our residents and their belongings is paramount. You will be responsible for maintaining security protocols and procedures, and reporting any suspicious activities to the relevant authorities.

• *Problem-Solving Skills

• : The ability to think critically and solve problems quickly and effectively is essential. You should be able to identify potential issues before they become major concerns and take appropriate action.

• *Teamwork

• : Collaboration with our team members is crucial. You should be able to work effectively in a team environment, contribute to the success of the team, and support your colleagues when needed.

• *Leadership

• : As a Head Residential Porter, you will be expected to lead a team of residential porters. Your ability to motivate, guide, and train your team is essential for the smooth functioning of our living environment.

• *Adaptability

• : The ability to adapt to changing circumstances and priorities is essential in this role. You should be flexible, resilient, and able to handle changes gracefully. By joining us as a Head Residential Porter - Live In, you will have the opportunity to make a significant impact on the lives of our residents, while also growing professionally within our organization. We look forward to reviewing your application!

Desired Candidate

In our ongoing pursuit of delivering exceptional living experiences we are seeking a dedicated and experienced professional to join our team as the Head Residential Porter - Live In. This is an exciting opportunity for an individual who thrives in a fast-paced residential environment, has a passion for customer service, and is committed to maintaining high standards of cleanliness and safety.

*Responsibilities: *

• Provide excellent customer service by addressing resident queries, resolving issues promptly, and ensuring a positive living experience for all residents.
• Oversee the maintenance and upkeep of all common areas within the residential buildings, including entrances, lobbies, corridors, stairwells, and hallways.
• Coordinate and supervise the daily cleaning operations to ensure that all residential spaces are kept clean, tidy, and in excellent condition.
• Manage the incoming and outgoing of mail and parcels for the residents, ensuring accurate delivery.
• Assist with moving and transporting heavy furniture or equipment as needed.
• Maintain a secure environment by monitoring access to the residential buildings and enforcing security protocols.
• Collaborate with our maintenance and repair teams to address any maintenance requests or issues in a timely manner.
• Perform other related duties as assigned, demonstrating flexibility and adaptability in response to changing needs.

*Qualifications: *

• Proven experience in a residential porter or similar customer service role, preferably within the property management industry.
• Strong leadership skills with the ability to manage a team effectively while maintaining a positive attitude.
• Excellent communication and interpersonal skills with a proven ability to handle difficult situations with tact and diplomacy.
• A high level of attention to detail, ensuring that all tasks are completed accurately and efficiently.
• Ability to work flexible hours, including weekends and evenings, as required.
• Physical ability to lift and move heavy objects safely and perform other manual tasks as necessary.
• Strong organizational skills with the ability to prioritize tasks effectively.
• A valid driver's license and a clean driving record are essential for this role. By joining our team, you will have the opportunity to make a tangible impact on the lives of our residents while working alongside dedicated professionals who share your commitment to exceptional service. If you meet the qualifications outlined above and are ready to take on a challenging and rewarding role we encourage you to apply today. We look forward to hearing from you!

Development Programs

As the Head Residential Porter - Live In for our organization, you will have the opportunity to grow professionally and personally through a variety of development programs designed to support your success in this role and beyond. Our commitment to continuous learning and improvement is reflected in these programs, which are tailored to meet the unique needs and aspirations of our team members. Your journey with us begins with a comprehensive orientation program that introduces you to our organization's culture, values, and expectations. This program provides an opportunity for you to familiarize yourself with key policies and procedures, as well as the essential facilities and services we offer. It also serves as a platform for you to ask questions, voice concerns, and build relationships with your colleagues. For those who aspire to take on greater responsibilities within our organization we offer a robust leadership development program. This program is designed to equip you with the skills, knowledge, and mindset required to excel as a leader in the hospitality industry. Through workshops, seminars, and mentorship opportunities, you will gain insights into strategic thinking, effective communication, conflict resolution, and other essential leadership competencies. To ensure your ongoing success and growth within our organization we have implemented a performance management program. This program provides you with regular feedback on your performance, as well as opportunities for goal-setting and development planning. Through this program, you will receive the support and guidance necessary to meet your objectives and achieve your full potential. We believe that learning is a lifelong pursuit, and we are committed to supporting our team members in their ongoing professional development. To this end we offer various continuing education opportunities, including online courses, workshops, and conferences. These opportunities enable you to expand your skillset, stay current with industry trends, and enhance your knowledge and expertise. At our organization we understand the importance of recognizing and rewarding outstanding performance. To this end we have implemented several employee recognition programs, which celebrate achievements, milestones, and contributions made by our team members. These programs serve as a powerful motivator, fostering a culture of excellence, innovation, and collaboration within our organization. In conclusion, joining our organization as the Head Residential Porter - Live In means becoming part of a dynamic community committed to growth, learning, and development. Through our various programs, you will have ample opportunities to expand your skillset, advance your career, and make a meaningful impact in the hospitality industry. We look forward to welcoming you to our team!

The Company

Welcome to a leading provider of high-quality residential living experiences in the North West region. Our organization is committed to creating exceptional environments that cater to the unique needs and preferences of our residents. We are seeking an experienced and dedicated professional to join our team as the Head Residential Porter - Live In. As a key member of our property management team, you will play a vital role in ensuring the smooth operation and maintenance of our properties while delivering exceptional service to our residents. Your dedication and professionalism will contribute significantly to upholding our reputation for excellence and fostering strong resident relationships. Our company values teamwork, integrity, and a customer-centric approach. We offer competitive salaries, comprehensive benefits packages, and opportunities for career growth and development. If you are passionate about delivering exceptional service, thrive in dynamic environments, and are ready to make a meaningful impact on the lives of our residents we encourage you to apply for this exciting opportunity. We look forward to receiving your application and exploring the potential for you to join our growing team!

Offered Benefits

In joining our team as the Head Residential Porter - Live In, you will be offered a comprehensive benefits package designed to support your professional growth and personal well-being. Here's what you can expect:

*Competitive Salary: *

We offer a competitive salary package that reflects your experience and responsibilities within our organization.

• *Accommodation:

As part of the live-in arrangement, you will be provided with on-site accommodation within the residential facility.

• *Meals:

Daily meals are included as part of the live-in arrangement, ensuring you have the energy needed to perform your duties effectively.

• *Training and Development:

We are committed to your professional growth. Regular training opportunities will be provided to enhance your skills and knowledge in residential portering.

• *Pension Scheme:

To help secure your future we offer a generous pension scheme where contributions are matched by the organization up to a certain level.

• *Healthcare Benefits:

Our comprehensive healthcare benefits package includes medical, dental, and vision coverage for you and your family.

• *Employee Assistance Program (EAP):

Access to our EAP provides confidential support services to help address personal or work-related concerns, such as financial issues, stress management, legal matters, and more.

• *Leave Entitlement:

You will receive a generous annual leave entitlement, ensuring you have time for rest and relaxation away from work.

• *Recognition and Rewards:

We value our team members and their contributions. Regular recognition and rewards are given to celebrate your achievements and hard work.

• *Employee Discounts:

Enjoy exclusive discounts on various products and services, including fitness club memberships, electronics, and more, as a part of our employee benefits program.