Hospitality - Host/Hostess | Job in Northamptonshire

Welcome to an exciting opportunity with our dynamic hospitality team! We are currently seeking a talented and enthusiastic Host/Hostess to join us in the East Midlands region. This is a pivotal role that plays a crucial part in delivering exceptional guest experiences within our organisation. As a Host/Hostess, you will be the first point of contact for our guests, ensuring they feel welcome, valued, and informed throughout their visit. You'll work collaboratively with various departments to maintain a seamless service, creating lasting memories for each guest. Key Responsibilities:

• Greet guests warmly, efficiently managing queues when necessary
• Provide accurate and up-to-date information about our facilities, services, and promotions
• Offer assistance with seating arrangements, ensuring tables are appropriately set and clean
• Handle reservations effectively, liaising with the relevant team members to ensure smooth service delivery
• Maintain a high level of professionalism while responding promptly and courteously to guest inquiries or concerns
• Collaborate with other staff to ensure the overall hospitality experience meets our exceptional standards Qualifications:
• Proven experience within a customer-facing role, preferably in the hospitality industry
• Strong communication skills, both verbal and written
• Ability to work effectively under pressure in a fast-paced environment
• Excellent organizational skills with a keen attention to detail
• A positive, proactive approach to problem-solving
• Flexibility to work during peak periods, including weekends and evenings as required By joining our team, you will have the opportunity to grow your career within a supportive and vibrant environment. We offer competitive salaries, continuous learning opportunities, and a rewarding work culture that values diversity and collaboration. If you are passionate about hospitality and eager to make a meaningful impact on our guests' experiences we would love to hear from you! Apply today to take the first step towards an exciting new chapter in your career with us.

How to Submit Your Application

Thank you for considering a role within our dynamic and vibrant hospitality team based in the East Midlands! We are currently seeking an enthusiastic and customer-focused individual to join us as a Host/Hostess. To apply, please follow these steps:

*Review the Job Description

• : Carefully read through the job description provided on our careers page to ensure this role aligns with your skills, experience, and career goals.

• *Prepare Your Application

• : Gather all necessary documents such as your resume/CV, cover letter, and any other relevant certifications or portfolios. Tailor each document to the specific role you are applying for, highlighting your most pertinent qualifications and experiences.

• *Apply Online

• : Navigate to our careers page and find the job listing for the Hospitality - Host/Hostess role in the East Midlands. Click on the "Apply Now" button to be redirected to our online application system.

• *Create an Account

• : If you don't already have an account, you will need to register by providing some basic personal and contact information.

• *Complete Your Application

• : Follow the prompts to fill out your application form, including uploading your documents, answering any additional questions, and providing any necessary permissions or authorizations.

• *Submit Your Application

• : Once all required fields are filled out and your documents have been uploaded, click the "Submit" button to send your application to our recruitment team for review. You will receive an automated confirmation email after successful submission.

• *Follow Up

• : If you do not hear back from us within two weeks of submitting your application, feel free to reach out to our recruitment team for an update on the status of your application via email or phone. We appreciate your patience during the review process and look forward to potentially welcoming you as a member of our hospitality team! We value diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants of any background, ability, or identity to apply. Good luck with your application, and we look forward to getting to know you better!

Position Details

We are seeking a dedicated and customer-focused individual to join our vibrant hospitality team in the East Midlands. In this role as a Host/Hostess, you will be the first point of contact for our guests, ensuring their experience with us starts on a positive note and sets the tone for an exceptional visit.

• Greeting guests warmly and professionally upon arrival, providing them with necessary information.
• Maintaining a clean, tidy, and organized environment to ensure a welcoming atmosphere for our guests.
• Assisting in the daily operations of the venue, including seating guests, managing reservations, and coordinating orders.
• Providing excellent customer service by addressing guest concerns promptly and courteously, ensuring their needs are met during their visit.
• Collaborating with our team members to maintain the highest standards of cleanliness, safety, and adherence to all relevant regulations.
• Staying updated on menu items, promotions, and events to confidently answer guests' questions and offer recommendations when necessary.
• Maintaining open lines of communication with management to address any issues or concerns that may arise during your shift.
• Adopting a flexible and proactive approach to work, helping out in other areas as needed to ensure the smooth running of the venue.
• Proven experience in a similar hospitality role, preferably within a busy venue such as a restaurant or hotel.
• Strong communication skills, both written and verbal with the ability to work well with guests and colleagues alike.
• A positive, friendly, and professional attitude towards all interactions, ensuring a welcoming and enjoyable experience for our guests.
• Excellent organizational skills to manage multiple tasks simultaneously in a fast-paced environment.
• Flexibility to work during evenings, weekends, and on occasion, holidays when needed.
• A strong understanding of health and safety regulations and the ability to adhere to these in your day-to-day work.
• The desire to contribute to a team-oriented working environment and continuously strive for improvement in service quality.
• A valid right to work in the UK, as required by our organisation's policy. If you are passionate about delivering exceptional customer service and thrive in a fast-paced, vibrant environment we would love to hear from you! Please submit your application via the provided link, including a cover letter detailing why you believe you would be an excellent addition to our team. We look forward to reviewing your application and the opportunity to welcome you to our organisation.