Housekeeping Manager | Job in North Yorkshire

The Housekeeping Manager plays a pivotal role in our organization, ensuring the consistent delivery of exceptional guest experiences through impeccable cleanliness and service standards across all properties under our management within Yorkshire and The Humber region.

*Responsibilities: *

• Developing and implementing comprehensive housekeeping procedures that prioritize efficiency, quality, and guest satisfaction.
• Overseeing daily cleaning operations to maintain the highest levels of cleanliness in all areas, including rooms, common spaces, dining facilities, and outdoor areas.
• Training and supervising a dedicated team of housekeepers, providing ongoing feedback and support to ensure they consistently meet our organization's standards.
• Managing inventory for cleaning supplies, linens, and other resources, ensuring an adequate stock is maintained at all times.
• Collaborating with maintenance and other departments to address any facility-related issues promptly, ensuring guest comfort and safety.
• Conducting regular inspections of properties to identify areas for improvement and implement corrective actions as necessary.
• Participating in the development of annual budgets for housekeeping, managing costs effectively while maintaining quality standards.
• Ensuring all properties are compliant with local health and safety regulations, conducting regular audits and implementing corrective measures where needed.
• Working closely with the front office team to handle guest requests and complaints related to housekeeping services, striving for swift resolution and exceptional service recovery when necessary.

*Qualifications: *

• Proven experience in a similar role within the hospitality industry, preferably in a multi-property setting.
• Strong leadership skills with the ability to motivate and manage a diverse team effectively.
• Excellent organizational skills with the ability to prioritize tasks and work efficiently under pressure.
• A thorough understanding of housekeeping procedures, including deep cleaning techniques, use of chemicals, and proper handling of linens and other materials.
• Proficiency in health and safety regulations relevant to the hospitality industry.
• Strong communication skills with the ability to communicate effectively with team members, guests, and management.
• A flexible and adaptable approach, capable of working irregular hours as needed to ensure seamless service delivery.
• A passion for delivering exceptional guest experiences and a commitment to maintaining high standards of cleanliness and service.

Job Role Summary

*Job Role Summary: Housekeeping Manager *

The organisation is seeking an experienced and dedicated Housekeeping Manager to join our team in Yorkshire and the Humber. In this role, you will be responsible for overseeing all housekeeping operations to ensure exceptional cleanliness and service standards are consistently met across our properties. Key Responsibilities:

• Lead, manage, and develop a dedicated housekeeping team, fostering a positive work environment that encourages high levels of productivity and job satisfaction.
• Implement and enforce cleaning procedures, ensuring compliance with company standards and local regulations.
• Conduct regular inspections of properties to identify areas for improvement and implement corrective actions promptly.
• Coordinate with maintenance staff to address any issues that may affect cleanliness or guest comfort.
• Monitor inventory levels of cleaning supplies, ensuring they are replenished in a timely manner to maintain efficient operations.
• Collaborate with the management team to set and achieve quality service goals for housekeeping services.
• Respond effectively to guest complaints or requests related to cleanliness and service, ensuring prompt resolution and follow-up.
• Stay updated on industry trends, best practices, and new cleaning technologies, seeking opportunities to implement improvements in our operations. Qualifications:
• Proven experience in a housekeeping management role within the hospitality or related industries.
• Excellent leadership and team management skills.
• Strong organizational and time management abilities.
• Detail-oriented with exceptional problem-solving skills.
• Ability to work flexible hours, including weekends and holidays as needed.
• Knowledge of local health and safety regulations and industry standards.
• Strong communication and interpersonal skills.
• Willingness to learn, adapt, and grow within the organisation. The Housekeeping Manager plays a crucial role in maintaining our reputation for exceptional guest service. If you are an organized, proactive, and customer-focused professional with a passion for hospitality we would love to hear from you!

Competencies

*Leadership and Management *

• Demonstrate strong leadership skills by motivating, mentoring, and developing your team members, fostering a positive and inclusive work environment.
• Implement effective management strategies to ensure efficient and consistent delivery of housekeeping services across the organization.
• Collaborate with department heads to develop strategic plans for maintaining high cleanliness standards, ensuring guest satisfaction, and maximizing operational efficiency.

*Quality Management *

• Maintain a high level of quality control by conducting regular audits and inspections of housekeeping services.
• Implement corrective actions promptly in response to any issues or deficiencies identified during quality checks.
• Foster a culture of continuous improvement by encouraging innovation, adaptability, and the adoption of best practices in all areas of housekeeping.

*Communication Skills *

• Demonstrate effective communication skills when liaising with team members, guests, and other departments within the organization.
• Provide clear instructions and expectations to your team, ensuring they understand their roles and responsibilities.
• Actively listen to feedback from guests and colleagues to identify areas for improvement and implement solutions effectively.

*Customer Service *

• Deliver exceptional customer service by consistently addressing guest inquiries, complaints, or suggestions in a professional and empathetic manner.
• Collaborate with the front desk team to ensure that housekeeping services meet guest expectations and preferences.
• Maintain a high level of guest satisfaction by ensuring cleanliness, orderliness, and a welcoming environment at all times.

*Organizational Skills *

• Plan and prioritize work assignments effectively to ensure the efficient use of resources and the timely completion of tasks.
• Manage inventory, including linens, cleaning supplies, and equipment, to minimize waste and maintain an adequate supply for daily operations.
• Implement systems and procedures for recordkeeping and reporting to facilitate effective decision-making and continuous improvement within the housekeeping department.

*Problem-Solving Skills *

• Identify problems or issues within the housekeeping department and develop solutions to address them effectively and efficiently.
• Adapt quickly to changes in operational requirements, guest needs, or industry standards, ensuring minimal disruption to service delivery.
• Collaborate with other departments when necessary to ensure efficient resolution of complex problems or issues that impact housekeeping services.

Candidate Profile

*Candidate Profile: Housekeeping Manager *

We are seeking a dedicated and experienced Housekeeping Manager to join our team in Yorkshire and the Humber. As the successful candidate, you will be responsible for overseeing all aspects of housekeeping operations within our organization, ensuring exceptional levels of cleanliness, organization, and guest satisfaction at all times.

*Key Responsibilities: *

• Develop, implement, and enforce housekeeping policies and procedures to maintain a high standard of cleanliness and sanitation across the property.
• Manage a team of housekeepers, providing training, coaching, and performance feedback to ensure they deliver consistent, quality service.
• Conduct regular inspections of guest rooms, public areas, and staff workspaces to identify any issues or opportunities for improvement.
• Collaborate with the maintenance department to address any maintenance or repair needs in a timely manner.
• Manage inventory of housekeeping supplies, ensuring they are replenished and organized effectively.
• Maintain accurate records related to housekeeping activities, including daily cleaning schedules, staff attendance, and inventory levels.
• Handle guest complaints regarding cleanliness or housekeeping service, addressing issues promptly and professionally to ensure guest satisfaction.
• Implement sustainable practices within the housekeeping department, promoting eco-friendly cleaning products and techniques where possible.

*Qualifications: *

• Proven experience in a Housekeeping Management role within the hospitality industry.
• Excellent leadership and team management skills with a strong ability to motivate and develop staff.
• Strong organizational skills and attention to detail.
• Knowledge of housekeeping best practices, cleaning products, and equipment.
• Ability to work flexible hours, including weekends and public holidays as required.
• Strong communication skills, both verbal and written.
• A positive, can-do attitude with a strong focus on delivering exceptional service.
• A proactive approach to problem-solving and the ability to adapt to changing circumstances. If you are passionate about delivering exceptional housekeeping services in a dynamic and fast-paced environment we would love to hear from you. Please submit your application, including a cover letter detailing why you believe you would be a great fit for our team, along with your CV. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Inclusion Policies

In our organization we are committed to creating an inclusive and welcoming environment for all individuals, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or ability status. We believe that diversity strengthens us, fosters creativity, and enables us to better serve the communities where we operate. As a Housekeeping Manager in Yorkshire and The Humber, you will play a crucial role in upholding these values. You will lead a team that reflects the rich tapestry of our region, ensuring everyone feels valued, respected, and empowered to excel in their roles. We are an equal opportunity employer. We do not discriminate on any basis, including race, color, religion, gender identity or expression, national origin, genetics, disability, age, sexual orientation, veteran status, or any other legally protected group status. We believe that everyone should have the opportunity to succeed based on their skills, efforts, and contributions. We are committed to providing reasonable accommodations for individuals with disabilities during the application process and throughout employment. If you require an accommodation to complete the application or interview process, please let us know by contacting our HR department. We actively promote diversity and inclusion through various initiatives. These include unconscious bias training for all employees, employee resource groups, mentorship programs, and regular events aimed at celebrating our diverse workforce. As a Housekeeping Manager, you will be encouraged to participate in these initiatives and help foster an inclusive culture within your team. We maintain a strict policy against harassment or discrimination of any kind. All employees are expected to treat each other with respect and dignity. Any incidents of harassment or discrimination will be promptly investigated and appropriate action taken. By joining our organization as a Housekeeping Manager, you will become part of a team that values diversity, fosters inclusion, and strives for excellence in all we do. We look forward to your application and the unique perspectives and skills you will bring to our team.

Company Background

Established with a vision for excellence, our organisation is a leading player in the hospitality industry within Yorkshire and The Humber region. We pride ourselves on delivering exceptional guest experiences through our commitment to quality, service, and attention to detail. Our team comprises dedicated professionals who share a passion for creating memorable moments for our guests. With a rich history and a reputation built on trust and reliability we have expanded our portfolio to include a diverse range of properties, each offering unique accommodations that cater to various tastes and preferences. Our commitment to sustainable practices ensures we not only meet but exceed industry standards, making us a preferred choice for eco-conscious travelers. In line with our growth and expansion plans we are seeking a dynamic and experienced Housekeeping Manager to join our team. This is an exciting opportunity for a motivated individual to contribute to our ongoing success while leveraging their expertise in the field of housekeeping management. If you share our passion for delivering outstanding guest experiences and are ready to take on a challenging role that offers ample opportunities for professional growth we would love to hear from you.

Offered Benefits

In joining our team as a Housekeeping Manager in Yorkshire and The Humber, you will be eligible for an array of benefits designed to enrich your professional journey and personal well-being. Here are some of the benefits that we offer:

*Competitive Salary

• : We value the hard work and dedication of our team members and strive to provide a remuneration package that reflects this.

• *Comprehensive Healthcare Coverage

• : Your health and well-being are of utmost importance to us. Our organization offers a comprehensive healthcare plan, which includes medical, dental, and vision insurance options.

• *Pension Scheme

• : We believe in the importance of securing your future. As part of our team, you will have access to a competitive pension scheme, designed to help you prepare for retirement.

• *Continuous Learning & Development Opportunities

• : To grow professionally we provide opportunities for continuous learning and development. This includes workshops, seminars, and on-the-job training programs.

• *Flexible Working Hours

• : We understand the importance of work-life balance. Our flexible working hours policy allows you to manage your personal life alongside your professional commitments.

• *Employee Assistance Program (EAP)

• : Life can sometimes present challenges. Our Employee Assistance Program offers confidential support for a range of personal issues, including financial, legal, and emotional concerns.

• *Recognition & Reward Program

• : We believe in recognizing the hard work and dedication of our team members. Our recognition program rewards outstanding contributions and helps to create a positive and motivated workplace culture.

• *Discounts & Perks

• : As part of our team, you will have access to various discounts on goods and services, as well as exclusive perks designed to enhance your work experience. We look forward to welcoming you to our team and providing you with a rewarding professional journey in Yorkshire and The Humber.