Housing Estates Management Supervisor | Job in Merthyr Tydfil

*Required Skills for Housing Estates Management Supervisor *

• *Strong Leadership and Management Skills:

As a Housing Estates Management Supervisor, you will be responsible for managing and supervising our housing estates team. You should demonstrate excellent leadership skills with the ability to motivate and guide your team effectively.

• *Extensive Knowledge of Housing Management:

A deep understanding of housing management principles is essential. This includes knowledge of property maintenance, tenant liaison, and compliance with relevant regulations.

• *Strong Problem-Solving Ability:

The ability to identify, analyze, and solve complex problems quickly and effectively is crucial in this role. You should be able to make informed decisions based on data and experience.

• *Excellent Communication Skills:

Effective verbal and written communication skills are essential for liaising with tenants, contractors, and other stakeholders. You should also be comfortable presenting complex information in a clear and concise manner.

• *Proficiency in IT Systems:

Familiarity with housing management software and other relevant IT systems is required. You should be able to use these tools effectively to manage our properties and tenants.

• *Strong Organizational Skills:

The ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines is essential in this role.

• *Customer Service Orientation:

A commitment to providing excellent customer service is important. You should be able to handle tenant queries and complaints professionally and effectively.

• *Physical Fitness and Ability to Work Outdoors:

As a Housing Estates Management Supervisor, you will need to be physically fit as the role involves regular site visits and property inspections. You should also be comfortable working outdoors in various weather conditions.

• *Valid Driver's License:

A valid driver's license is required for this role due to the travel requirements of the job.

• *Relevant Qualifications:

A relevant degree or professional qualification in housing management, property management, or a related field is desirable but not essential if you can demonstrate significant experience in a similar role. If you possess these skills and are passionate about making a positive impact on our communities we would love to hear from you.

Candidate Profile

In this section we present a comprehensive overview of the ideal candidate profile for the role of Housing Estates Management Supervisor within our organization. The Housing Estates Management Supervisor will be responsible for overseeing and managing the day-to-day operations of multiple housing estates, ensuring that they are maintained to a high standard and providing excellent service to residents. This role requires a blend of technical expertise, leadership skills, and a customer-focused approach.

• Supervise and coordinate the work of estate management staff across multiple sites to ensure effective and efficient delivery of services.
• Ensure compliance with all relevant legislation, policies, and procedures in relation to housing management, health and safety, and environmental standards.
• Manage maintenance and repair works, ensuring that they are carried out promptly and efficiently, minimizing disruption for residents.
• Liaise with residents and tenants, addressing any concerns or issues they may have in a professional and timely manner.
• Lead on the development and implementation of strategies to improve housing estates, enhancing the living experience for residents.
• Collaborate with other departments within the organization to ensure seamless service delivery across all areas of operations.
• Provide regular reports on the performance of housing estates, identifying trends and making recommendations for improvement.
• Manage budgets for housing estates, ensuring that resources are used effectively and efficiently to achieve desired outcomes.
• Participate in strategic planning processes, contributing expertise and insights to shape the future direction of our organization.
• Ensure high levels of health, safety, and welfare for all staff and residents within housing estates.
• Proven experience in a similar role within housing management or related fields.
• Extensive knowledge of housing legislation, regulations, and best practices.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Excellent communication and interpersonal skills with a focus on customer service excellence.
• Strong analytical and problem-solving abilities.
• Proficiency in budgeting and resource management.
• Ability to work collaboratively with internal and external stakeholders.
• A proactive approach to continuous improvement and innovation.
• A relevant professional qualification (e.g., CIH, RICS) is desirable but not essential.
• A full UK driving license is required due to the need for site visits. By joining our team as a Housing Estates Management Supervisor, you will have the opportunity to make a real difference in the lives of our residents while contributing to the strategic goals of our organization. We look forward to receiving your application and exploring the potential for your contribution to our mission.

Application Steps

Thank you for your interest in the Housing Estates Management Supervisor position with our organization. Below are the steps to guide you through the application process:

*Job Description

• : Familiarize yourself with the role description, responsibilities, and qualifications to ensure this opportunity aligns with your skills and career goals.

• *Application Form

• : Complete the online application form by providing all necessary details including personal information, contact details, work experience, education, and any relevant professional qualifications.

• *Cover Letter

• : Prepare a compelling cover letter that highlights your relevant skills, experiences, and achievements related to the job role. Clearly explain why you are the best candidate for this position and how you can contribute to our organization's success.

• *Resume/CV

• : Submit an up-to-date resume or curriculum vitae (CV), including all pertinent work history, education, and any relevant certifications or licenses.

• *References

• : List at least two professional references who can vouch for your competence, reliability, and previous performance in a similar role. Inform these individuals that they may be contacted as part of the application process.

• *Equal Employment Opportunity (EEO) Form

• : Complete the EEO form to help us comply with relevant employment laws and regulations and foster a diverse and inclusive work environment.

• *Submission

• : Once all required documents have been prepared, submit your application through our online portal. You will receive an automated confirmation once we receive your application. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted for interviews.

• *Interview Process

• : If you are selected for an interview we will reach out to schedule a conversation with our team. This may include one or more rounds of interviews, depending on the role and location. Prepare thoughtful responses to common interview questions, research our organization, and come equipped with questions to ask us as well.

• *Offer & Onboarding

• : If you are selected for the position we will extend an offer letter detailing salary, benefits, and other relevant terms of employment. Upon acceptance, you will be welcomed to our team and guided through the onboarding process. We appreciate your interest in joining our team as a Housing Estates Management Supervisor, and we look forward to reviewing your application!

Diversity Statement

In our organization we firmly believe that a diverse and inclusive workplace not only strengthens our team but also contributes significantly to our success in delivering exceptional services to the communities we serve. We are committed to creating an environment where everyone feels valued, respected, and empowered, regardless of their race, ethnicity, gender identity, age, disability status, sexual orientation, or any other characteristic that makes each person unique. We recognize that diversity brings multiple perspectives, ideas, and experiences to the table, fostering innovation, creativity, and improved decision-making. By valuing these differences we can better understand our diverse communities, improve our services, and help create more equitable housing solutions for all. As a Housing Estates Management Supervisor with us, you will play a crucial role in upholding our commitment to diversity and inclusion. You will be expected to:

*Promote Inclusion

• : Lead by example, fostering an inclusive culture where everyone feels heard, valued, and empowered. Encourage open communication, collaboration, and mutual respect among team members.

• *Celebrate Diversity

• : Recognize the value that each individual brings to our team, celebrating the richness of our collective experiences and perspectives. Encourage learning and understanding amongst colleagues by promoting opportunities for shared experiences and cultural exchange.

• *Champion Equity

• : Advocate for equitable practices in all aspects of your role, ensuring that housing solutions are accessible and fair to all members of our diverse communities.

• *Drive Change

• : Identify areas where improvements can be made to promote greater diversity and inclusion within our organization. Develop and implement strategies to address these areas, working collaboratively with your colleagues to create positive change.

• *Embrace Continuous Learning

• : Actively seek out opportunities for personal and professional growth in the area of diversity and inclusion. Participate in training programs, workshops, and seminars to enhance your understanding and skills related to this crucial aspect of modern leadership. By joining our team as a Housing Estates Management Supervisor, you will have the opportunity to make a meaningful impact on our organization and the communities we serve while growing personally and professionally in an inclusive and supportive environment. We look forward to receiving your application and learning more about how you can contribute to our ongoing commitment to diversity and inclusion.

Organization Info

*About Us *

We are a leading housing association based in Wales, dedicated to providing high-quality and affordable homes for individuals and families across the region. Our mission is to improve people's lives by providing them with safe, warm, and comfortable homes, as well as promoting community development and engagement.

*Role Overview *

As a Housing Estates Management Supervisor within our team, you will play a crucial role in ensuring the smooth management of our housing estates. This role involves overseeing the day-to-day operations, managing maintenance requests, and coordinating with contractors to ensure timely completion of repairs or improvements.

*Responsibilities *

• Supervise and manage a team of Housing Estates Officers, providing guidance, support, and training as needed.
• Liaise with residents, addressing their concerns promptly and professionally while maintaining a high level of customer satisfaction.
• Coordinate the maintenance and repair works across our housing estates, ensuring compliance with health and safety regulations.
• Develop and implement strategies for the prevention of voids, arrears, and anti-social behavior on our estates.
• Collaborate with other departments to ensure that our estates are clean, secure, and well-maintained at all times.
• Prepare reports and present findings to senior management, contributing to strategic decision-making processes.
• Ensure the effective use of resources by optimizing workloads, prioritizing tasks, and identifying areas for improvement in our maintenance operations.
• Foster a positive working environment that encourages teamwork, open communication, and continuous learning among staff members.

*Qualifications *

• A relevant degree or equivalent qualification in housing management, property management, or a related field.
• Proven experience in housing estates management or a similar role within the social housing sector.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication skills, both written and verbal with the ability to liaise effectively with residents, contractors, and colleagues at all levels.
• A thorough understanding of health and safety regulations as they apply to housing estates management.
• Proficiency in using various software applications, including Microsoft Office Suite, CRM systems, and property management software.
• A commitment to delivering excellent customer service and ensuring the needs of our residents are met efficiently and effectively. If you share our passion for providing exceptional housing services and are excited about joining a dynamic team dedicated to making a positive impact on the communities we serve we would love to hear from you. Apply today to start your journey with us!