Interim Service Support Coordinator | Job in Bristol

In this exciting and challenging role as an Interim Service Support Coordinator with our dynamic organisation, you will play a pivotal part in delivering essential services to the communities within the South West region. This is a temporary position designed to cover a specific project or period of transition, providing an opportunity for an adaptable professional to make a substantial impact. The primary objective of this role is to ensure seamless coordination and support across our various service delivery teams. You will be responsible for managing day-to-day operational tasks, facilitating effective communication, and helping to drive continuous improvement initiatives. This position requires a proactive and collaborative approach with the ability to work effectively under pressure and in a fast-paced environment. Key Responsibilities:

• Liaise with internal teams and external stakeholders to ensure smooth service delivery.
• Coordinate and manage operational tasks and projects as required.
• Facilitate effective communication between various departments, promoting open dialogue and collaboration.
• Support the development and implementation of continuous improvement initiatives within the service delivery function.
• Monitor key performance indicators (KPIs) and ensure adherence to service level agreements (SLAs).
• Provide administrative support, including scheduling meetings, preparing reports, and maintaining records.
• Contribute to the development of policies and procedures related to service delivery.
• Participate in project teams as required, providing coordination and support to ensure successful project outcomes.
• Identify and address any potential issues or bottlenecks in service delivery processes.
• Collaborate with the wider organisation to implement best practices and drive operational efficiencies. Qualifications:
• A minimum of 3 years' experience in a coordination or support role within a service-oriented environment.
• Strong organisational skills, including the ability to manage multiple tasks and projects concurrently.
• Excellent communication skills, both written and verbal with a proven ability to liaise effectively with various stakeholders.
• Proficiency in relevant software applications, such as Microsoft Office Suite.
• A proactive approach to problem-solving and the ability to work collaboratively with others to achieve shared goals.
• Experience working within the South West region or a similar geographical area is desirable. As an Interim Service Support Coordinator, you will be joining a diverse team committed to making a positive impact in our communities. This role offers an excellent opportunity for an adaptable and proactive professional to further develop their skills while contributing to essential service delivery. If you are passionate about making a difference we would love to hear from you.

Routine Tasks

In this role as an Interim Service Support Coordinator with our organization, you will be responsible for maintaining smooth operations in the service delivery process. Here are some of the key tasks that you'll undertake:

*Service Delivery Management: *

Ensure that services are delivered efficiently and effectively to meet client needs. This includes managing service requests, coordinating resources, and overseeing service delivery timelines.

• *Communication and Collaboration:

Regularly liaise with internal teams, stakeholders, and clients to keep them informed about the status of services, identify any potential issues, and collaborate on resolutions.

• *Service Improvement:

Identify opportunities for service improvements and work with the team to implement these changes. This may involve analyzing service delivery data, gathering feedback from clients, and proposing process enhancements.

• *Quality Assurance:

Monitor service quality to ensure it meets our organization's standards and regulatory requirements. This includes conducting regular audits, reviewing service reports, and addressing any non-conformities.

• *Resource Management:

Manage the allocation of resources (people, materials, equipment) for service delivery. This includes scheduling staff, ensuring resource availability, and monitoring resource utilization.

• *Training and Development:

Support team members in their professional development by providing relevant training and guidance. This may involve creating training materials, facilitating workshops, or mentoring junior staff.

• *Reporting:

Prepare and present regular reports on service delivery performance to key stakeholders. This includes service utilization statistics, client satisfaction scores, and service improvement initiatives.

• *Risk Management:

Identify potential risks in the service delivery process and implement measures to mitigate these risks. This includes developing contingency plans, conducting risk assessments, and ensuring compliance with health and safety regulations.

• *Compliance:

Ensure that all services are delivered in accordance with relevant laws, regulations, and organizational policies. This includes staying up-to-date with changes in the regulatory environment and implementing any necessary updates to service delivery processes.

• *Customer Service:

Provide excellent customer service to clients by responding promptly to inquiries, resolving issues effectively, and maintaining a positive, professional attitude at all times.

About the Company

We are a dynamic and forward-thinking organization based in the South West region, dedicated to delivering exceptional service excellence across various sectors. Our mission is to create a sustainable impact in our community by fostering innovation, collaboration, and growth. In our pursuit of continuous improvement we have an exciting opportunity for an Interim Service Support Coordinator to join our team on a temporary basis. This role is crucial in ensuring the smooth operation of our service support functions, playing a pivotal part in our day-to-day activities. Our organization prides itself on its inclusive and supportive work environment. We value diversity and encourage applications from candidates of all backgrounds. Join us, and you'll become an integral part of our team, contributing to our shared vision and goals. As an Interim Service Support Coordinator with our team, you will:

• Collaborate closely with various departments to provide comprehensive service support
• Ensure effective communication channels are maintained across the organization
• Implement and manage service support processes efficiently
• Contribute to the continuous improvement of our service delivery model
• Liaise with external stakeholders as necessary for service support coordination To be successful in this role, you will have:
• Proven experience in a Service Support Coordinator or similar role
• Excellent organizational and communication skills
• Strong problem-solving abilities and the ability to work under pressure
• A customer-centric mindset with a focus on delivering high-quality service
• The ability to collaborate effectively within a team and manage your own workload If you are passionate about providing exceptional service support and thrive in dynamic, fast-paced environments we would love to hear from you. Apply today to join our team and contribute to the success of our organization!