Internal Sales Executive/Trade Counter Sales | Job in Norfolk

In the heart of East England we are seeking a dynamic and ambitious Internal Sales Executive/Trade Counter Sales professional to join our vibrant and growing organization. This role is crucial in driving sales growth, providing exceptional customer service, and expanding our product offerings.

*Responsibilities: *

• Manage incoming sales calls and queries from existing customers, handle trade counter sales, and process orders efficiently.
• Develop and maintain strong, long-lasting customer relationships by understanding their needs and recommending suitable products.
• Work closely with our external sales team to maximize sales opportunities and ensure the effective distribution of our products.
• Provide product information, availability, pricing, and other relevant details to customers accurately and promptly.
• Collaborate with internal teams, such as purchasing, inventory control, and customer service, to ensure smooth order processing and timely delivery.
• Identify and pursue new sales opportunities to expand our customer base and increase market share.
• Maintain accurate records of sales activities, orders, and account information in the company's database.
• Continuously update and expand product knowledge to ensure that customers receive the best advice regarding products and services.
• Contribute to team efforts by accomplishing related tasks as needed.

*Requirements: *

• Proven sales experience, preferably within a trade counter or internal sales role.
• Excellent communication skills, both verbal and written with the ability to handle a high volume of customer inquiries.
• Strong organizational skills, including the ability to multitask effectively and manage multiple accounts at once.
• A customer-focused attitude, driven by a desire to provide excellent service.
• Proficiency in using various Microsoft Office applications, including Excel and Word.
• Ability to work collaboratively with internal teams as well as independently.
• Flexibility to adapt to changing priorities and handle unexpected situations effectively.
• A self-motivated individual who takes pride in their work and consistently strives for excellence. Join our team and contribute to our continued success in the East of England market! We offer a competitive salary, comprehensive benefits, and opportunities for career growth within our expanding organization. If you are passionate about sales, committed to exceptional customer service, and ready to grow with us we invite you to apply today.

Required Skills

*Required Skills for Internal Sales Executive/Trade Counter Sales *

• Exceptional Communication Skills: Ability to communicate effectively with both internal and external stakeholders is crucial. This includes excellent verbal and written communication skills, as well as the ability to listen actively and respond appropriately.
• Sales Experience: Proven experience in a sales role, preferably within a trade counter or similar environment. Knowledge of sales processes, customer service, and product knowledge are essential.
• Product Knowledge: Thorough understanding of our products and services is required to provide accurate and helpful information to customers. Continuous learning and staying updated about new products and trends in the industry is expected.
• Strong Negotiation Skills: Ability to negotiate effectively, finding mutually beneficial solutions for both our organisation and customers. This includes being able to close sales and handle objections professionally.
• Organizational Skills: Highly organized with the ability to manage multiple tasks simultaneously. This includes maintaining accurate records, managing sales pipelines, and following up on leads effectively.
• Customer Service Orientation: Demonstrated commitment to providing excellent customer service. This includes being patient, empathetic, and solution-oriented when dealing with customer inquiries and issues.
• Computer Literacy: Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint), CRM systems, and email marketing software is essential. Familiarity with sales automation tools is a plus.
• Teamwork: Ability to work collaboratively as part of our team, contributing to our shared goals and objectives. This includes being open to feedback and willing to learn from colleagues.
• Adaptability: Willingness to adapt to changes in the sales process, products, or company policies. This includes being flexible and resilient in the face of challenges or setbacks.
• Self-Motivation: Ability to work independently and take initiative when necessary. This includes setting personal goals, managing time effectively, and striving for continuous improvement.

Job Summary

*Title: *

Internal Sales Executive/Trade Counter Sales

*Location: *

East of England We are seeking a highly motivated and dynamic Internal Sales Executive/Trade Counter Sales professional to join our dedicated team in the East of England. This role offers an excellent opportunity for an individual with exceptional sales skills a passion for customer service, and a keen interest in contributing to the success of an innovative organisation.

*Key Responsibilities: *

• Act as the first point of contact for customers, providing excellent service and support across all aspects of our product range.
• Proactively manage incoming sales enquiries, ensuring swift and accurate responses to customer needs.
• Maintain and develop strong relationships with existing clients, identifying opportunities for upselling and cross-selling products or services.
• Work collaboratively with the wider sales team to achieve collective targets and contribute to the growth of the organisation.
• Efficiently manage trade counter sales, maintaining accurate records of transactions and stock levels.
• Collaborate with the marketing department to ensure effective promotion of our product range and any promotional offers.
• Contribute to the continuous improvement of our sales processes by providing valuable insights and feedback from customer interactions.
• Actively participate in team meetings and training sessions, demonstrating a commitment to personal development and the achievement of team goals.

*Required Skills: *

• Proven sales experience within a trade counter environment or similar B2B role.
• Excellent communication skills with the ability to build rapport quickly and effectively.
• Strong negotiation and problem-solving abilities.
• Proficiency in using CRM systems and Microsoft Office Suite.
• A customer-focused mindset with a drive to exceed customer expectations at every opportunity.
• Ability to work independently and as part of a team, managing competing priorities effectively.
• Strong numerical skills and the ability to analyze sales data to identify trends and opportunities.
• Flexibility to adapt to changing business needs, embracing new ideas and technologies to improve efficiency and effectiveness. If you are an enthusiastic and results-driven individual looking to make a meaningful contribution to an organisation we would love to hear from you. Apply today to join our dynamic team in the East of England!

Who We Are Looking For

*Role Overview: *

We are seeking a dynamic and highly motivated Internal Sales Executive/Trade Counter Sales professional to join our vibrant and fast-paced team. The successful candidate will be responsible for driving sales growth, providing exceptional customer service, and building strong relationships with our valued clients in the East of England region.

*Responsibilities: *

• Achieve and exceed sales targets by identifying, developing, and maintaining business opportunities with new and existing clients.
• Maintain accurate and up-to-date records of customer interactions and sales transactions using our CRM system.
• Demonstrate excellent product knowledge to provide exceptional customer service, ensuring client needs are met efficiently and effectively.
• Collaborate closely with other departments to ensure smooth order processing, delivery, and after-sales support.
• Contribute to the development of sales strategies and initiatives that align with our organization's goals and values.
• Actively participate in trade shows, exhibitions, and other marketing events to promote our products and services.
• Provide regular reports on sales performance, market trends, and customer feedback to inform strategic decision-making.
• Adhere to all company policies and procedures, maintaining a professional demeanor at all times.

*Qualifications: *

• Proven experience in internal sales, trade counter sales, or related roles within the manufacturing or retail industry.
• Strong understanding of B2B sales cycles and key account management principles.
• Excellent communication skills, both written and verbal.
• Ability to build and maintain strong relationships with clients, fostering loyalty and repeat business.
• Proficiency in using CRM systems for sales tracking and forecasting.
• Strong problem-solving skills and the ability to make data-driven decisions.
• Self-motivated and able to work independently as well as collaboratively within a team environment.
• Flexibility to work during peak business hours, including evenings and weekends as necessary.

*Why Join Us? *

Join our organization, and you'll become an integral part of a growing company with a strong reputation for excellence in the East of England region. We offer competitive salaries, comprehensive benefits packages, and opportunities for professional development and career advancement. If you're ready to take your sales career to the next level we encourage you to apply today!

*How to Apply: *

To apply for this exciting opportunity, please submit your resume and cover letter outlining your relevant experience and qualifications to our HR department. We look forward to reviewing your application and the chance to welcome a talented Internal Sales Executive/Trade Counter Sales professional to our team!

Company Ethos

Welcome to a dynamic and forward-thinking organization based in the heart of the East of England. We are a company that thrives on collaboration, innovation, and a shared commitment to excellence. Our ethos is rooted in the belief that when we work together we can achieve extraordinary results. We pride ourselves on our customer-centric approach, always striving to exceed expectations and build lasting relationships with our clients. We believe that every interaction, whether it's a phone call an email, or a face-to-face meeting at our trade counter, is an opportunity to make a positive impact. Our team is our greatest asset. We value diversity, inclusivity, and the unique perspectives that each individual brings to the table. We foster an environment where everyone can grow, learn, and contribute their best work. We believe in empowering our employees, providing them with the tools, resources, and support they need to succeed. We are committed to sustainable practices, both in our operations and in our interactions with our clients. We strive to make a positive impact on our community and the environment, and we encourage our team members to get involved in initiatives that align with these values. As an Internal Sales Executive/Trade Counter Sales, you will play a crucial role in upholding our ethos. You will be responsible for fostering strong relationships with our clients, providing exceptional customer service, and contributing to the success of our organization. If you are passionate about sales, committed to collaboration, and eager to make a positive impact we would love to hear from you. Join us on our journey towards building success together in the East of England.