IT Application Support Analyst | Job in Somerset

We are seeking an experienced and dynamic IT Application Support Analyst to join our vibrant and innovative team in the South West region. In this role, you will play a crucial part in ensuring our applications run smoothly, providing first-line support to internal users, and working collaboratively with cross-functional teams to resolve any technical issues that may arise.

*Responsibilities: *

• Provide prompt and effective resolution of application-related incidents, problems, and service requests.
• Maintain up-to-date knowledge of our applications, including new features, enhancements, and bug fixes.
• Collaborate with the development team to troubleshoot complex issues and implement changes as required.
• Participate in on-call rotation to provide out-of-hours support when needed.
• Contribute to process improvements and participate in project work where applicable.
• Document and communicate resolutions, workarounds, and best practices to the team and end-users.
• Liaise with third-party vendors and service providers as necessary.

*Requirements: *

• Proven experience in a similar IT Application Support Analyst role.
• Strong technical skills, including proficiency in scripting languages such as Python or PowerShell.
• Knowledge of common application servers (e.g., Apache, Tomcat) and databases (e.g., MySQL, Oracle).
• Excellent problem-solving abilities and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work collaboratively within a team and with end-users.
• Willingness to learn and adapt to new technologies and processes.
• Bachelor's degree in Computer Science, Information Technology, or a related field is desirable but not essential. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within our organisation. If you are passionate about IT, enjoy problem-solving, and thrive in a dynamic environment we would love to hear from you!

Job Duties

*Job Duties - IT Application Support Analyst *

As an IT Application Support Analyst within our organization, your primary role will be to ensure the optimal performance of our IT applications and systems, providing timely and effective support to both internal users and external clients. Here are some key job duties you can expect:

*System Troubleshooting: *

Respond to application-related issues by diagnosing problems, finding solutions, and implementing fixes. This may involve working with a variety of hardware and software platforms, including servers, databases, and network infrastructure.

• *User Support:

Offer technical assistance to users, explaining complex technical information in an easy-to-understand manner. This may include helping users with application installation, updates, or troubleshooting common issues.

• *Maintenance and Upgrades:

Perform regular system maintenance tasks such as backups, updates, and patches to ensure the smooth operation of applications. Stay abreast of new versions, upgrades, and enhancements of applications used by our organization and recommend their adoption when necessary.

• *Documentation:

Maintain accurate records of system configurations, user issues, and resolutions. This documentation will serve as a reference for future troubleshooting efforts and may also be used for training new team members.

• *Collaboration:

Work closely with our IT department, as well as other relevant teams, to ensure the efficient operation of applications and systems. This collaboration might involve participating in project workgroups, contributing to documentation efforts, or providing feedback on proposed changes.

• *Continuous Learning:

Keep up-to-date with industry best practices, new technologies, and emerging trends in IT application support. This ongoing learning will enable you to better serve our organization's needs and stay competitive in the field.

• *Incident Management:

Respond promptly and effectively to any incidents that may impact the availability or performance of our applications. This may involve liaising with third-party vendors, coordinating resources, and communicating regularly with stakeholders to keep them informed.

• *Training and Mentoring:

Provide training and guidance to less experienced IT team members as needed, helping them develop their skills and knowledge in the field of application support. This mentorship will contribute to a strong and capable IT team within our organization.

Qualifications and Skills

*Qualifications and Skills *

We are seeking a dedicated IT Application Support Analyst to join our dynamic team in the South West region. This role requires a highly motivated individual with a strong passion for technology and problem-solving.

*Qualifications: *

• Bachelor's degree in Computer Science, Information Technology, or related field. A Master's degree or relevant certifications (e.g., ITIL, CompTIA) are considered a plus.
• Proven experience in an Application Support Analyst role or similar position, preferably within the IT industry.

*Skills: *

• Excellent troubleshooting skills and the ability to effectively identify, analyze, and resolve complex technical issues.
• Strong knowledge of various operating systems (Windows, Linux, MacOS), databases (SQL Server, Oracle, MySQL), programming languages (Java, Python, C++), and application development tools.
• Proficiency in scripting languages such as PowerShell, Bash, or Perl.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) is highly desirable.
• Exceptional communication skills, both written and verbal, to effectively collaborate with various stakeholders and provide clear and concise technical explanations when needed.
• Strong organizational abilities, including the ability to prioritize tasks, manage multiple projects simultaneously, and meet tight deadlines.
• A customer-focused mindset and the ability to work in a fast-paced environment while maintaining a positive attitude.
• A willingness to learn and adapt to new technologies as they evolve within the IT industry.

*Desirable Qualities: *

• Experience with Agile methodologies (Scrum, Kanban) and the ability to work in an Agile team environment.
• Knowledge of IT Service Management (ITSM) best practices and tools (ServiceNow, BMC Helix).
• Understanding of network protocols, architecture, and troubleshooting techniques. By joining our team, you will have the opportunity to work in a supportive and innovative environment while continuously developing your technical and professional skills. We look forward to reviewing your application!

Applicant Requirements

Thank you for considering a career opportunity with our organization. We are currently seeking an experienced IT Application Support Analyst to join our dynamic and innovative team in the South West region.

*Role Overview: *

The IT Application Support Analyst will be responsible for providing effective application support services to ensure the smooth operation of our software applications. This role requires a strong understanding of various technology platforms, excellent problem-solving skills, and the ability to work collaboratively within a team.

*Key Responsibilities: *

• Provide first-level application support to internal users and liaise with software vendors as necessary.
• Troubleshoot and resolve issues related to applications in a timely and effective manner.
• Collaborate with the IT team to identify and implement solutions for recurring issues or system enhancements.
• Participate in the maintenance and upgrade of existing application systems.
• Provide training and support to end-users on software usage, as required.
• Document troubleshooting procedures and maintain accurate records of all support activities.
• Contribute to the development and improvement of IT policies and procedures.

*Qualifications: *

• A bachelor's degree in Computer Science, Information Technology, or a related field is required.
• Proven experience as an Application Support Analyst or similar role.
• Strong knowledge of various software applications, operating systems, databases, and network protocols.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities with a proven ability to prioritize tasks and meet deadlines.
• Ability to work collaboratively as part of a team, as well as independently.
• Familiarity with ITIL framework would be an advantage.
• Proficiency in relevant software tools and technologies.
• A valid driving license and willingness to travel within the region as required.

*How to Apply: *

Interested candidates are invited to submit their resume and cover letter detailing their qualifications, experience, and suitability for the role. Only shortlisted candidates will be contacted for an interview. We value diversity and encourage applications from all qualified individuals regardless of race, gender, age, religion, or ethnic background. We look forward to welcoming a new member to our team!

Advancement Opportunities

In our dynamic and forward-thinking organization, advancement opportunities abound for dedicated professionals seeking to grow their skills and career within the IT sector. As an IT Application Support Analyst in the South West region, you will be positioned to capitalize on numerous avenues for professional development, mentorship, and advancement.

• *Technical Growth:

Our organization values continuous learning and provides ample opportunities for you to expand your technical knowledge. You will have access to a variety of training programs, workshops, and conferences, allowing you to stay current with the latest technologies and best practices in application support.

• *Project Involvement:

As part of our team, you may be given the chance to participate in exciting projects that require innovative solutions. This will provide an excellent opportunity to apply your skills in real-world scenarios while gaining valuable experience.

• *Cross-Functional Collaboration:

We encourage cross-functional collaboration to foster a collaborative and creative work environment. As an IT Application Support Analyst, you will have the chance to work with various departments, enabling you to develop a broader understanding of our organization and potentially identify new areas for improvement or innovation.

• *Mentorship Programs:

Our mentorship program pairs experienced professionals with junior analysts, providing a valuable resource for knowledge sharing and career guidance. This opportunity can help accelerate your learning curve and offer invaluable insights into the IT industry.

• *Career Progression Pathways:

We believe in promoting from within whenever possible offering clear pathways for advancement within our organization. By demonstrating exceptional performance as an IT Application Support Analyst, you may qualify for promotions to more senior roles within our team or even move into project management or solution architecture positions. By embracing these opportunities for growth and development, you will be well-positioned to carve out a rewarding career path in the IT industry with our organization. We encourage proactive professionals who are eager to learn, grow, and make a positive impact on our team to apply for this exciting opportunity as an IT Application Support Analyst in the South West region.

The Company

*The Company *

Located in the vibrant South West region we are a dynamic and forward-thinking organization with a strong commitment to innovation and excellence. Our team is dedicated to delivering top-tier solutions that drive growth and success for our clients across various industries. We value collaboration, creativity, and a passion for technology, fostering an environment where ideas are encouraged and skills are honed. As an IT Application Support Analyst at our company, you will join a talented team of professionals who are dedicated to ensuring the smooth operation of our applications and systems. Your role is essential in maintaining our high standards of service delivery and upholding our reputation as a reliable technology partner. We offer a competitive compensation package, comprehensive training programs, and opportunities for growth and advancement within the organization. Our company embraces diversity, equity, and inclusion in all aspects of our operations, ensuring that every team member feels valued, respected, and empowered to contribute their unique perspectives and skills. If you are passionate about technology, committed to delivering exceptional service, and eager to grow your career with a dynamic organization we invite you to join our team as an IT Application Support Analyst. To apply for this exciting opportunity, please submit your application through the provided link on our careers page. We look forward to learning more about your qualifications and exploring the potential for you to become a valued member of our team.

Perks and Advantages

*Perks and Advantages of Being an IT Application Support Analyst at Our Organisation *

Joining our dynamic and innovative team as an IT Application Support Analyst offers a wealth of benefits and opportunities to grow both personally and professionally. Here are some of the perks and advantages you can expect:

*Competitive Salary and Benefits: *

We believe in compensating our employees fairly for their hard work and dedication. Our competitive salary package, combined with a comprehensive benefits program, provides financial security and peace of mind.

• *Opportunities for Growth and Development:

We understand that personal growth is essential to professional success. As an IT Application Support Analyst at our organisation, you'll have access to various learning opportunities, including training programs, workshops, and conferences, to help you develop your skills and advance in your career.

• *Collaborative Work Environment:

Our team values collaboration, open communication, and mutual respect. You'll work alongside experienced professionals who are passionate about technology and eager to share their knowledge with you.

• *State-of-the-art Facilities:

Our modern office spaces are equipped with the latest technology to ensure a comfortable and productive work environment.

• *Work-Life Balance:

We understand that a healthy work-life balance is crucial for long-term success and happiness. Our flexible working arrangements allow you to manage your time effectively, so you can achieve both personal and professional goals.

• *Excellent Location:

Situated in the vibrant South West region, our offices offer easy access to a variety of amenities, including public transportation, restaurants, shopping centers, and parks.

• *Company Culture:

Our company culture is built on trust, respect, and a shared passion for innovation. We encourage creativity, curiosity, and a willingness to learn from mistakes.

• *Making a Difference:

As an IT Application Support Analyst at our organisation, you'll have the opportunity to contribute to groundbreaking projects that make a real difference in people's lives.