IT Desktop Team Lead | Job in Gwynedd

In this dynamic and challenging role as an IT Desktop Team Lead within our organization, you will be responsible for leading, managing, and motivating the desktop support team to ensure efficient and effective day-to-day operations of our IT infrastructure.

*Key Responsibilities: *

• Manage and lead a team of desktop technicians to provide high-quality technical support in a timely and professional manner. This includes coordinating team schedules, assigning tasks, and providing regular feedback.
• Collaborate with IT management to define strategic plans for desktop technologies and implement them effectively across the organization.
• Oversee the deployment and maintenance of hardware and software, including laptops, desktops, printers, and related peripherals. Ensure that all systems are updated regularly and secure from potential threats.
• Serve as a liaison between the IT department and end-users, addressing their technical issues promptly and effectively.
• Collaborate with other IT teams to ensure seamless integration of desktop support services with network operations, server management, and application support.
• Continuously improve processes and procedures for desktop support, aiming for efficiency and effectiveness in service delivery.
• Stay updated with the latest developments in desktop technology and implement best practices within the organization.

*Qualifications: *

• Proven experience as a Desktop Team Lead or similar IT role.
• Strong technical skills, particularly in Windows operating systems and related software applications.
• Excellent leadership, organizational, and communication skills.
• Ability to manage a team effectively, including goal setting, performance management, and conflict resolution.
• Familiarity with IT service management frameworks (e.g., ITIL).
• A degree in Computer Science, Information Technology, or a related field is preferred but not required. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or similar are highly desirable.
• Strong problem-solving abilities and a proactive approach to troubleshooting technical issues.
• Commitment to providing excellent customer service.
• Ability to work flexible hours when required, including on call for emergencies.
• Valid driver's license and access to a reliable vehicle for occasional on-site visits.

*Working Environment: *

The successful candidate will be working in our modern office space located in Wales. The role requires occasional travel to other offices or remote work sites as needed. A positive, team-oriented attitude is essential for this role, along with the ability to handle multiple tasks simultaneously and maintain a high level of professionalism. We offer competitive compensation, comprehensive benefits, and opportunities for growth within the organization. If you are passionate about IT, enjoy leading teams, and thrive in a fast-paced environment we encourage you to apply for this exciting opportunity.

Job Role

In this challenging and rewarding role as an IT Desktop Team Lead within our organization, you will have the opportunity to lead a dynamic team responsible for maintaining and improving the desktop infrastructure of our employees across various locations in Wales.

*Key Responsibilities: *

• *Team Management:

Oversee the work of the desktop support team, providing guidance, training, and support where necessary to ensure high levels of performance and productivity. Foster a positive and collaborative work environment that encourages continuous learning and improvement.

• *Infrastructure Management:

Ensure the reliability, security, and efficiency of our desktop infrastructure by implementing best practices in hardware, software, and network management. Regularly review and update policies to keep pace with technological advancements.

• *Service Delivery:

Coordinate with other IT teams to deliver efficient and effective desktop services that meet the needs of our employees. This includes troubleshooting and resolving technical issues, as well as deploying new technologies and software.

• *Project Management:

Lead desktop-related projects, such as hardware upgrades or software rollouts. This involves planning, executing, and overseeing these projects to ensure they are completed on time, within budget, and with minimal disruption to our users.

• *Compliance:

Ensure our desktop infrastructure complies with relevant industry standards, best practices, and legal requirements. Regularly conduct audits and risk assessments to identify potential issues and implement corrective actions.

• *Budgeting and Procurement:

Collaborate with senior IT leadership in the development of annual budgets for desktop infrastructure. Oversee the procurement process for hardware, software, and other necessary resources.

*Qualifications: *

• Extensive experience in a similar role, preferably within a medium to large organization.
• Proven leadership skills with a track record of successfully managing and developing teams.
• Strong technical knowledge of desktop infrastructure, including Windows, MacOS, and Linux environments.
• Excellent problem-solving abilities and the ability to troubleshoot complex technical issues.
• Exceptional communication skills, both written and verbal with the ability to explain technical concepts to non-technical stakeholders.
• A degree or equivalent qualification in Computer Science, Information Technology, or a related field. If you are an experienced IT leader seeking a new challenge in a dynamic and forward-thinking organization we would love to hear from you. Apply today to join our team and make a real impact on the desktop infrastructure of our business.

Qualifications and Skills

As an IT Desktop Team Lead within our organization, you will be expected to bring a combination of technical expertise, leadership skills, and strategic thinking to drive the success of our IT Desktop support team. Below are the key qualifications and skills required for this role:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in a Desktop Support or IT Helpdesk role with a strong understanding of desktop operating systems (Windows, macOS), network protocols, and software applications.
• Knowledge of IT infrastructure management, including Active Directory, Group Policy, Microsoft Office 365, and Virtualization technologies.
• Familiarity with IT service management best practices (ITIL) and support ticket systems (e.g., ServiceNow, Jira).
• Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues effectively.
• Excellent communication skills, both written and verbal with the ability to explain technical concepts clearly to non-technical team members.
• Proven leadership experience in managing a team, including the ability to mentor junior IT staff, assign tasks, and manage workloads effectively.
• Strong organizational skills with the ability to prioritize tasks efficiently and meet deadlines consistently.
• Problem-solving skills and the ability to find creative solutions to technical challenges.
• Customer service orientation with a commitment to providing exceptional support to end-users and ensuring their needs are met promptly and professionally.
• Strong interpersonal skills, including the ability to build relationships across the organization and collaborate effectively with other teams.
• Willingness to learn and adapt to new technologies and best practices in the IT industry. In this role, you will have the opportunity to lead a dynamic team of IT professionals while delivering high-quality support to our end-users. We look forward to reviewing your application if you meet these qualifications and skills!

Candidate Profile

As a seasoned IT professional with extensive experience in leadership roles, I am excited to apply for the position of IT Desktop Team Lead at your esteemed organization. With a strong background in managing and leading desktop support teams, I am confident that my skills and expertise align perfectly with the requirements of this role.

• Proficient in Microsoft Windows, macOS, and Linux platforms
• Strong understanding of IT infrastructure, including servers, networks, and datacenter technologies
• Familiarity with desktop virtualization solutions (e.g., VMware Horizon, Citrix XenApp/XenDesktop)
• Experience with Active Directory, Group Policies, and other identity management systems
• Strong troubleshooting abilities and problem-solving skills
• Excellent understanding of IT service management principles (ITIL)
• Proven ability to lead, manage, and motivate a team effectively
• Strong communication and interpersonal skills with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders
• Excellent organizational skills and the ability to prioritize tasks effectively
• Experience in budgeting, resource allocation, and project management
• Adept at fostering a positive team culture that encourages collaboration and continuous learning
• Bachelor's degree in Computer Science, Information Technology, or related field
• ITIL Foundation certified (or willingness to become certified)
• MCSE/CCNP or equivalent certification (preferred but not required) I am eager to bring my unique blend of technical skills, leadership experience, and passion for the IT industry to your team. I am confident that my ability to drive innovation, improve efficiency, and provide exceptional support will contribute significantly to your organization's success. Thank you for considering my application. I look forward to the opportunity to further discuss how my background and skills align with your needs as the IT Desktop Team Lead at your organization.

Application Steps

Thank you for considering the opportunity to join our dynamic and innovative team as an IT Desktop Team Lead. Below is a step-by-step guide on how to apply for this exciting role. Please carefully read through the job description provided to ensure that your skills, experiences, and career goals align with the requirements of this position. Your application materials should include:

• A cover letter outlining your interest in the role, relevant experience, and why you are a good fit for our team.
• An updated resume detailing your education, work history, skills, and achievements.
• Any additional supporting documents such as certifications or recommendations that may strengthen your application. After submitting your application, you will receive an automated response acknowledging receipt of your application. Please allow some time for our team to review all applications. If selected for further consideration a member of our recruitment team will reach out to schedule an interview. The interview process may include one or more stages, such as a phone screen, video conference, or in-person interviews with multiple team members. This is an opportunity for us to get to know you better and for you to learn more about our organisation and the role. Be prepared to discuss your relevant experience, skills, and how you would contribute to our team's success. If selected as the preferred candidate we will extend an offer of employment, which includes a detailed discussion of compensation and benefits. Once you accept the offer we will begin the onboarding process, which may include orientation, training, and other necessary steps to ensure a smooth transition into your new role within our organisation. We appreciate your interest in joining our team as an IT Desktop Team Lead, and we look forward to reviewing your application!

Our Company

Welcome to a dynamic and progressive organization where innovation meets collaboration. We are a leading player in the IT industry with a strong commitment to delivering cutting-edge technology solutions that drive businesses forward. Our team consists of talented professionals who share a passion for technology and a dedication to excellence. Our core values are integrity, teamwork, and continuous learning. We believe in fostering an environment where every individual can grow, learn, and thrive. We value diversity and inclusivity, recognizing that a wide range of perspectives strengthens our team and contributes to our success. As an IT Desktop Team Lead in our organization, you will play a pivotal role in managing, mentoring, and growing a team dedicated to maintaining, improving, and supporting the desktop infrastructure of our clients. This is an exciting opportunity for an experienced IT professional who is passionate about technology, enjoys leading teams, and has a keen eye for detail. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Our organization values work-life balance and encourages a healthy lifestyle. We are proud to be based in Wales a region known for its vibrant culture, stunning landscapes, and friendly communities. If you are ready to take the next step in your IT career, join our team and make a difference. We look forward to hearing from you!

Employee Perks

Joining our IT Desktop Team Lead role offers a range of benefits and perks designed to support your professional growth, wellbeing, and work-life balance.

*Competitive Salary and Bonus Structure *

We value the expertise and dedication that you bring to our team. As such we offer a competitive salary package with opportunities for performance-based bonuses.

*Flexible Working Hours *

We understand the importance of work-life balance. Our flexible working hours policy allows you to schedule your workday in a way that best suits your lifestyle and productivity peaks.

*Hybrid Work Environment *

Combine the benefits of working from home with the collaborative atmosphere of our offices. Our hybrid work model offers flexibility, while ensuring team cohesion and collaboration.

*Comprehensive Healthcare Benefits *

Stay healthy and happy with our extensive healthcare package. This includes medical, dental, and vision coverage for you and your family, mental health resources, and wellness programs.

*Pension Contributions *

We believe in investing in our employees' futures. As part of our benefits package we offer competitive pension contributions to help secure your financial future.

*Continuous Learning Opportunities *

Grow with us through our extensive learning and development opportunities. From technical training to leadership workshops we support your professional growth every step of the way.

*Social Events and Team Building Activities *

Build strong relationships with your colleagues outside of the office environment. Our team regularly organizes social events, team building activities, and charity initiatives.

*Employee Assistance Program (EAP) *

When life gets tough, know that you have support. Our Employee Assistance Program provides confidential counseling services for personal and work-related issues.

*Located in a Vibrant City *

Wales offers a rich cultural heritage, stunning landscapes, and vibrant cities. Join our team and enjoy the unique benefits of living and working in this beautiful country.