IT Support Technician | Job in West Dunbartonshire

As an IT Support Technician in our organization, you will be expected to possess a strong combination of technical knowledge, problem-solving skills, and excellent customer service. The following is a list of essential and desirable skills required for this role:

*Technical Knowledge: *

A solid understanding of various IT systems, networks, and software applications is crucial. Familiarity with Windows, Linux, and macOS operating systems, as well as experience with common office suites (Microsoft Office or Google Workspace), is essential.

• *Hardware & Software Troubleshooting:

Ability to diagnose, troubleshoot, repair, and replace hardware components, as well as install, update, and configure software applications.

• *Network Support:

Knowledge of networking principles, protocols (TCP/IP, DNS, DHCP), and network management tools. Experience with setting up and maintaining local area networks (LAN) and wireless access points is beneficial.

• *System Administration:

Skills in managing user accounts, permissions, and system security. Familiarity with Active Directory or similar directory services is desirable.

• *Customer Service:

Excellent communication skills and a friendly, patient demeanor are essential for providing effective support to our team members. Ability to explain complex technical concepts to non-technical users in clear, concise language.

• *Problem-Solving:

Strong analytical and troubleshooting abilities with the ability to work independently as well as collaboratively to resolve IT issues effectively.

• *Continuous Learning:

Commitment to staying current with emerging technologies and industry best practices through self-study, training, and professional development opportunities.

• *Cloud Services Experience:

Knowledge of cloud computing platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform.

• *Virtualization Technologies:

Experience with virtual machine technologies like VMware ESXi, Microsoft Hyper-V, or Oracle VirtualBox.

• *Scripting & Automation:

Familiarity with scripting languages such as PowerShell, Python, or Bash to automate repetitive tasks and improve efficiency.

• *IT Project Management:

Experience in planning, coordinating, and managing IT projects, including project scoping, scheduling, resource allocation, and risk management.

• *Voice over IP (VoIP) & Video Conferencing:

Knowledge of VoIP technologies and video conferencing platforms, such as Skype for Business or Zoom, is advantageous.

• *IT Security Practices:

Understanding of IT security principles, including firewalls, antivirus software, encryption, and multi-factor authentication.

• *Backup & Disaster Recovery:

Experience in managing data backups, performing system restores, and disaster recovery planning is desirable.

Ideal Candidate Profile

Ideal Candidate Profile: IT Support Technician

*Job Title: *

IT Support Technician

*Location: *

West Dunbartonshire

*About the Role: *

We are seeking an experienced IT Support Technician to join our dynamic and innovative team. In this role, you will provide technical support for a diverse range of hardware and software issues, ensuring optimal system performance and user satisfaction across all departments within our organisation.

*Key Responsibilities: *

• Troubleshoot, diagnose, and resolve hardware and software problems reported by end-users.
• Install, configure, maintain, and upgrade computer systems and peripherals.
• Maintain and update system documentation.
• Collaborate with the IT team to implement new technologies and improve existing systems.
• Provide user training and support on various software applications as needed.
• Ensure data security and confidentiality of our organisation's digital assets.
• Participate in on-call rotation for after-hours support, if required.

*Qualifications: *

• Proven experience as an IT Support Technician or similar role.
• Proficient in various operating systems (Windows, MacOS, Linux).
• Strong knowledge of network protocols and technologies (TCP/IP, DNS, VPN).
• Familiarity with common software applications (Microsoft Office Suite, Adobe Creative Suite, etc.).
• Excellent problem-solving abilities and strong analytical skills.
• Effective communication and interpersonal skills to liaise effectively with users at all levels of the organisation.
• Ability to work independently as well as collaboratively within a team.
• Strong organizational and multitasking skills with the ability to prioritize tasks in a fast-paced environment.
• Degree or diploma in Computer Science, Information Technology, or a related field is preferred but not required for candidates with equivalent experience.
• Certifications such as CompTIA A+, Network+, and/or Security+ are considered a plus.

*What We Offer: *

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive work environment that encourages creativity and innovation.
• Collaborative team with a strong focus on work-life balance.
• The chance to make a real impact in our organisation's digital landscape. If you are an IT Support Technician with a passion for problem-solving, outstanding interpersonal skills, and a commitment to delivering excellent customer service we would love to hear from you! Apply today to join our team and help shape the future of technology at our organisation.

Inclusive Workplace

At our organization we are committed to fostering a workplace culture that values and respects diversity and inclusion. We believe in the power of different perspectives, experiences, and backgrounds to drive innovation, creativity, and success. As an IT Support Technician, you will be an integral part of this mission. You will work closely with team members from various cultural, social, and ethnic backgrounds, providing IT support services to ensure our operations run smoothly and efficiently. We actively promote a culture of inclusivity where everyone feels valued, respected, and empowered to contribute their unique skills and talents. We encourage open communication, active listening, and understanding to create an environment that fosters collaboration and learning. Our organization is committed to providing equal opportunities for all employees and prohibits any form of discrimination or harassment. We strive to create a workplace free from bias where everyone has the opportunity to grow professionally and reach their full potential. If you are passionate about technology and believe in creating an inclusive environment we encourage you to apply for the IT Support Technician role. Join us in our mission to leverage diversity as a competitive advantage, driving innovation and success in West Dunbartonshire.