Contact Centre Advisor | Job in North Yorkshire

In our dynamic and growing organisation based in Yorkshire and the Humber, we are seeking a highly motivated, customer-focused individual to join our dedicated team as a Contact Centre Advisor. If you possess strong communication skills, an ability to multitask effectively, and a passion for providing exceptional customer service, we invite you to apply for this exciting opportunity.

• Respond to customer inquiries promptly and professionally via phone, email, or chat, ensuring all questions are answered accurately and fully.

• Demonstrate excellent problem-solving skills, working with customers to resolve issues efficiently.

• Collaborate with colleagues and other departments as necessary to ensure a seamless customer experience.

• Adhere to quality standards, maintaining a high level of professionalism in all interactions.

• Maintain detailed records of customer interactions, ensuring accurate and timely documentation.

• Contribute to team performance by consistently meeting individual and departmental targets.

• Stay updated on company products, services, and policies to effectively assist customers.

• Participate in training sessions as required to enhance your skills and knowledge.

• Adhere to strict confidentiality guidelines when handling customer and company information.

• Contribute to a positive, supportive team environment by collaborating effectively with colleagues.

• Proven experience in a customer service role, ideally within a contact centre environment.

• Excellent communication skills, both verbal and written.

• Strong problem-solving abilities and the ability to think on your feet.

• Ability to multitask effectively and manage multiple customer interactions concurrently.

• Strong computer literacy, with proficiency in Microsoft Office Suite and CRM systems.

• Demonstrated adaptability and flexibility, able to work effectively during varying shifts and schedules.

• A genuine passion for providing exceptional customer service and a commitment to continuous improvement.

• Ability to work collaboratively as part of a team, with a positive attitude and strong interpersonal skills.

• Strong time management skills and the ability to meet deadlines effectively.

• A strong understanding of data protection regulations and strict adherence to confidentiality guidelines.

If you are an ambitious individual who thrives in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our organisation while growing your skills and career in customer service!