Customer Account Executive | Job in Buckinghamshire

*Qualifications and Skills *

As a Customer Account Executive, you will be responsible for managing and developing customer relationships, ensuring customer satisfaction, and driving sales growth within the South East region. Here are the qualifications and skills required for this role:

• Bachelor's Degree: A bachelor's degree in Business Administration, Marketing, Sales, or a related field is preferred. However, equivalent work experience in account management or customer service may be considered.

• Professional Certifications: Certified Professional in Customer Service (CPCS), Certified Account Manager (CAM), or other relevant certifications are beneficial but not mandatory.

• Sales and Customer Service Experience: Minimum of 3 years of experience in a customer-facing role, preferably within the South East region. This experience should demonstrate a track record of achieving sales targets, handling customer complaints effectively, and building strong relationships.

• Strong Communication Skills: Excellent verbal and written communication skills are essential for this role. You should be able to communicate complex ideas clearly and concisely, both in person and in writing.

• Relationship Management: Proven ability to manage multiple customer accounts concurrently, with a focus on customer satisfaction and retention.

• Sales Skills: Demonstrated ability to identify sales opportunities, negotiate agreements, and close deals. Achieving sales targets is crucial for this role.

• Problem-Solving Ability: You should be able to analyze complex customer issues, develop effective solutions, and implement these solutions in a timely manner.

• Organizational Skills: Excellent organizational skills are necessary to manage multiple accounts, prioritize tasks effectively, and meet deadlines consistently.

• Technical Proficiency: Proficient in using CRM software and other sales tools. Familiarity with Microsoft Office Suite is a must.

• Knowledge of the South East Region: An understanding of the regional market, customer base, and competition is beneficial for this role.

• Driving License: A valid driver's license and access to a reliable vehicle are required due to the travel nature of the role.