Customer Relationship Manager | Job in Greenwich

Title: Customer Relationship Manager

Location: London, United Kingdom

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in London. This is an exciting opportunity for a dedicated professional with a passion for delivering exceptional customer service and fostering strong relationships.

In this role, you will be responsible for managing a portfolio of key client accounts, ensuring their needs are met efficiently and effectively. Your primary goal will be to increase customer satisfaction, retention, and advocacy by understanding our clients' business objectives and tailoring our services to meet those goals.

Key Responsibilities:

• Manage a designated portfolio of high-value client relationships, providing exceptional service to maintain and grow these accounts.
• Collaborate with internal teams to understand and anticipate clients' needs, resolving any issues promptly and professionally.
• Develop and implement customer retention strategies that drive loyalty and advocacy among our client base.
• Act as the primary point of contact for key clients, maintaining regular communication to build and strengthen relationships.
• Identify new business opportunities within existing client accounts, contributing to the growth of our business.
• Contribute to the continuous improvement of our customer service processes and procedures.
• Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints.

Qualifications:

• Proven experience in a Customer Relationship Management role, preferably within a similar industry.
• Excellent interpersonal skills and the ability to build strong relationships with clients and internal stakeholders.
• Strong problem-solving abilities and the ability to think strategically about client needs.
• Exceptional communication and presentation skills.
• Ability to work in a fast-paced environment, managing multiple projects simultaneously.
• Results-driven with a focus on achieving customer satisfaction and retention goals.
• A proactive attitude, with the ability to identify and pursue opportunities for growth within existing client accounts.
• A bachelor's degree or equivalent work experience.

If you are a customer-focused professional looking for an exciting new challenge, we would love to hear from you. Join our team in London as a Customer Relationship Manager and make a lasting impact on our business and our clients!