Customer Service Coordinator | Job in Somerset

• *Excellent Communication Skills:

• Ability to communicate effectively with customers, colleagues, and stakeholders in a clear, concise, and empathetic manner both verbally and in writing.

• *Customer Service Orientation:

• Proven experience in delivering high-quality customer service, understanding the needs of diverse customer segments, and finding solutions that meet or exceed those needs.

• *Problem-Solving Ability:

• Capacity to identify, analyze, and resolve a wide range of customer issues in a timely and effective manner.

• *Organizational Skills:

• Proficiency in managing multiple tasks simultaneously, prioritizing workload effectively, and meeting deadlines in a fast-paced environment.

• *Technical Proficiency:

• Familiarity with various customer service software platforms and tools such as CRM systems, ticketing systems, and help desk software.

• *Adaptability:

• Ability to adapt quickly to new situations, technologies, or processes, and to learn new skills as necessary.

• *Teamwork:

• Demonstrated ability to work effectively in a team environment, collaborating with colleagues across departments to achieve common goals.

• *Emotional Intelligence:

• Understanding of the impact of emotions on customer interactions, and the ability to manage one's own emotions and empathize with customers effectively.

• *Knowledge of the South West Region:

• Familiarity with the geographical area, its culture, and local customs will be beneficial in understanding and addressing customer needs specific to this region.

• *Language Skills:

• Proficiency in any additional languages, especially those spoken in the South West, would be a valuable asset.

• *Sales Support Experience:

• Experience in a sales support role where customer service skills were used to foster strong customer relationships and drive sales growth is highly desirable.

• *Customer Service Management Experience:

• Previous experience in managing a team or leading customer service projects will be advantageous for this role.

• *Continuous Learning Mindset:

• Commitment to staying updated with industry trends, best practices in customer service, and continuous personal development.

Summary

Title: Customer Service Coordinator

Location: South West

*Overview: *

We are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Coordinator in our South West location. In this dynamic position, you will be responsible for providing exceptional service to our clients, managing inquiries, and ensuring that their needs are promptly addressed. This role is crucial to maintaining positive relationships with our customers and contributing to our mission of delivering outstanding service.

*Key Responsibilities: *

• Handle incoming customer inquiries via phone, email, or live chat, ensuring timely and accurate responses.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Monitor and escalate unresolved issues to the appropriate team members as needed.
• Document all interactions in our CRM system for future reference.
• Contribute to continuous improvement efforts by providing feedback on customer interactions and identifying opportunities for process optimization.
• Collaborate with marketing and sales teams to develop and implement customer engagement strategies.
• Foster a positive work environment that encourages teamwork and collaboration among colleagues.

*Qualifications: *

• Proven experience in a customer service role, preferably within a fast-paced, high-growth company.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in using CRM systems and other relevant customer service software.
• A proactive approach to problem-solving and a demonstrated ability to work collaboratively with colleagues.
• Exceptional organizational skills, with the ability to manage multiple tasks simultaneously.
• A commitment to providing exceptional customer service and fostering strong relationships with clients.
• A passion for continuous learning and improvement in customer service best practices.

*Why Join Us? *

By joining our team as a Customer Service Coordinator, you will have the opportunity to:

• Work in a fast-paced, high-growth company where your contributions truly matter.
• Collaborate with a diverse and dynamic team that values collaboration and continuous improvement.
• Contribute to delivering outstanding customer service experiences that drive business growth.
• Develop your skills and advance your career within our organization.
• Make a positive impact on the lives of our customers and contribute to their success.

If you are an experienced Customer Service Coordinator with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity today!

Candidate Requirements

*Candidate Requirements - Customer Service Coordinator *

The ideal candidate for the Customer Service Coordinator role will possess a combination of technical skills, professional experience, and personal traits that align with our company values. Below are the detailed requirements for this position:

• *Education:

• A minimum of a Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Equivalent work experience may be considered in lieu of a formal degree.

• *Experience:

• Minimum of 3 years of customer service and coordination experience in a fast-paced environment. Proven ability to handle multiple tasks concurrently while maintaining high levels of accuracy and efficiency is essential.

• *Technical Skills:

• Proficiency with Microsoft Office Suite, CRM software (e.g., Salesforce, Zoho), and helpdesk ticketing systems (e.g., Zendesk, Freshdesk). Familiarity with databases and data analysis tools is a plus.

• *Communication Skills:

• Strong verbal and written communication skills are necessary for effectively liaising between customers, team members, and departments. Ability to communicate complex information clearly and succinctly is essential.

• *Problem-Solving Abilities:

• The ability to identify, analyze, and solve customer service issues in a timely and efficient manner is crucial.

• *Organizational Skills:

• Exceptional organizational skills are required for managing multiple customer requests, keeping track of ongoing projects, and meeting deadlines.

• *Customer Service Orientation:

• A strong commitment to providing excellent customer service and ensuring customer satisfaction is essential. Candidates should be patient, empathetic, and able to handle difficult situations professionally.

• *Collaborative Mindset:

• The ideal candidate will be a team player who can work collaboratively with other departments to ensure smooth operations and meet customer needs effectively.

• *Adaptability:

• Ability to adapt quickly to changes in the business environment, learn new technologies, and implement best practices is essential.

By meeting these requirements, candidates will demonstrate their potential to excel in this role and contribute positively to our team's success. We look forward to reviewing your application!

Workplace Culture

At our organization located in the South West, we pride ourselves on fostering a dynamic and inclusive work environment that values collaboration, growth, and innovation. As a Customer Service Coordinator, you will be an integral part of this team, contributing to exceptional customer experiences and driving our company's mission forward.

Our culture is built on the foundation of strong teamwork and open communication. We understand that working together effectively increases productivity, fosters creativity, and creates a more enjoyable workplace. You will collaborate with various departments across the organization to ensure seamless customer service delivery.

We believe in the power of continuous learning and personal development. As a Customer Service Coordinator, you will have access to various training programs tailored to enhance your skills and expand your knowledge. We encourage our team members to take ownership of their career paths and provide support for those who wish to pursue further education or certifications related to their role.

Diversity, equity, and inclusion are at the core of our values. We celebrate individuality, foster open dialogue, and work diligently to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspective. Our goal is to make our workplace a place where people feel they belong, grow, and thrive.

We understand that a healthy work-life balance is crucial for both personal wellbeing and professional success. As a Customer Service Coordinator, you will have the opportunity to structure your schedule in a way that promotes a positive work-life balance. We offer flexible working hours, remote working options, and a generous time-off policy to ensure our team members have ample time to recharge outside of the office.

Our mission is to empower our customers by providing exceptional service, understanding their unique needs, and creating meaningful connections that drive lasting relationships. As a Customer Service Coordinator, you will have the opportunity to make a real impact on people's lives while working alongside a team dedicated to customer success.

Join us as a Customer Service Coordinator and become part of a vibrant, supportive, and forward-thinking workforce committed to excellence in all we do. We can't wait to learn more about you!

The Company

Welcome to , a dynamic and growing company situated in the vibrant South West region of the United Kingdom. Established over 20 years ago, we have built a reputation for excellence in our field, delivering high-quality products and services that cater to diverse customer needs.

At , we are committed to fostering an inclusive and collaborative work environment where everyone feels valued and respected. Our team is our greatest asset, and we believe in nurturing and developing talent from within. We offer competitive remuneration packages, opportunities for professional growth, and a comprehensive benefits package that includes pension contributions, health insurance, and generous holiday allowance.

Our core values are integrity, innovation, and customer satisfaction. We strive to deliver exceptional service to our clients, always going the extra mile to ensure their needs are met with efficiency and professionalism. If you share these values and are eager to grow your career in a thriving company, we invite you to apply for the Customer Service Coordinator role.

Join us at and be part of our journey as we continue to shape the future of our industry. We look forward to hearing from you!