Customer Service Manager | Job in East Riding Of Yorkshire

In our dynamic and customer-centric organization based in Yorkshire and the Humber, we are seeking a seasoned Customer Service Manager to join our team. This is an opportunity for a dedicated professional who thrives on delivering exceptional service and driving continuous improvement.

• Lead, manage, and develop a high-performing customer service team, ensuring they consistently deliver outstanding service that exceeds customer expectations.

• Collaborate with cross-functional teams to drive strategic initiatives that improve customer satisfaction and loyalty.

• Analyze and interpret data from various sources to identify trends, opportunities, and areas for improvement in our customer service processes.

• Implement best practices and strategies that enhance the overall efficiency and effectiveness of our customer service operations.

• Foster a culture of continuous learning and development within the team, encouraging growth and innovation.

• Maintain open communication with customers, understanding their needs and expectations, and addressing any issues promptly and professionally.

• Work closely with senior management to align customer service strategies with overall business goals and objectives.

• Develop and implement training programs to ensure that all customer service representatives possess the necessary skills and knowledge to deliver exceptional service.

• Monitor key performance indicators (KPIs) related to customer service, and take corrective actions when necessary to maintain high standards.

• Stay abreast of industry trends, best practices, and emerging technologies in customer service, and leverage this knowledge to improve our offerings.

• Proven experience as a Customer Service Manager or similar role within a customer-focused organization.

• Strong leadership skills, with the ability to motivate, mentor, and develop a team.

• Excellent communication and interpersonal skills, with a demonstrated ability to build strong relationships with customers and colleagues alike.

• Strong analytical skills, with the ability to interpret data and make informed decisions.

• Knowledge of customer service metrics and KPIs.

• Proficiency in CRM systems and other customer service tools.

• Bachelor's degree in Business Administration, Customer Service Management, or a related field; an advanced degree is preferred.

• Flexibility to work during peak customer service hours, which may include evenings and weekends.

• Proven ability to handle high-pressure situations with professionalism and grace.

• A genuine passion for delivering exceptional customer service.

Join us in our mission to provide outstanding customer experiences, and help shape the future of customer service within Yorkshire and the Humber!