Customer Service Representative | Job in Southwark
*Qualifications and Skills *
We are seeking a highly motivated and dedicated Customer Service Representative to join our dynamic team based in London. The ideal candidate should possess the following qualifications and skills:
- *Education:
- A minimum of a high school diploma or equivalent is required. Degrees in customer service, business administration, or related fields are advantageous but not essential.
- *Experience:
- Previous experience in a customer service role, preferably within a fast-paced environment, is highly desirable. Candidates with experience in phone support, live chat, and email communication will be favorably considered.
- *Communication Skills:
- Exceptional written and verbal communication skills are essential for this role. The ability to communicate effectively with customers from diverse backgrounds and handle sensitive situations professionally is crucial.
- *Problem-Solving Abilities:
- As a Customer Service Representative, you will be expected to troubleshoot and resolve customer issues efficiently and effectively. A strong analytical mindset and the ability to think critically will help you excel in this role.
- *Computer Literacy:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required. Familiarity with CRM systems and ticketing platforms is a plus.
- *Customer Focus:
- A genuine passion for customer service and a desire to make a positive impact on customers' experiences is essential. You should be able to empathize with customers and provide solutions that exceed their expectations.
- *Adaptability:
- The ability to adapt quickly to new situations, technologies, and company policies is important in this fast-paced environment.
- *Time Management Skills:
- Excellent time management skills are necessary to handle multiple customer requests simultaneously while maintaining a high level of quality service.
- *Teamwork:
- A strong team player who can collaborate effectively with colleagues, both locally and remotely, is highly valued in our organization.
- *Emotional Intelligence:
- The ability to manage your emotions and understand the emotional needs of customers is crucial for maintaining a positive, professional demeanor.
By joining our team, you will have the opportunity to grow professionally, contribute to a dynamic work environment, and make a lasting impact on our customers' experiences. We look forward to reviewing your application!
Job Role Summary
Title: Customer Service Representative
Location: London, United Kingdom
We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative in London. This role is pivotal in delivering exceptional service to our clients, ensuring their needs are met promptly and professionally.
Handle incoming customer queries via phone, email, or live chat, providing swift and effective resolutions.
Maintain a high level of product and service knowledge to accurately address customer inquiries.
Escalate unresolved issues to the appropriate department for resolution while keeping the customer informed.
Uphold a positive and friendly attitude throughout all customer interactions, ensuring a satisfying experience.
Collaborate with the wider team to continuously improve our service delivery and resolve systemic issues.
Contribute to quality assurance initiatives by regularly reviewing calls or chats for performance and adherence to company policies.
Maintain accurate records of customer interactions in our CRM system.
Proven experience as a Customer Service Representative or similar role, preferably within a service-oriented industry.
Excellent verbal and written communication skills in English. Additional language skills are a plus.
Strong problem-solving abilities and the ability to think critically in high-pressure situations.
Proficiency in using CRM systems or similar customer database tools.
Demonstrated ability to provide exceptional customer service and handle customer complaints effectively.
Strong team player with a positive attitude and a passion for delivering quality service.
Flexibility to work during our business hours, which may include weekends.
Join us and become an integral part of our customer-focused team in London! We offer a competitive salary, opportunities for professional development, and a supportive work environment that values collaboration and innovation.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company Background
- Customer Obsession: We always put our customers first, striving to exceed their expectations and build long-lasting relationships.
- Integrity: We are honest, transparent, and accountable in all our actions.
- Innovation: We embrace new ideas, continuously improving our products, services, and processes.
- Collaboration: We believe that teamwork is essential for success, fostering a culture of open communication and mutual support.
- Respect: We treat everyone with dignity, encouraging diversity and inclusion in all aspects of our business.
Additional Information
Job Designation: Customer Service Representative - Customer Service, London, Fast-paced Environment
Work Hours: 38
Qualifications: High School Diploma Or Equivalent, Degrees In Customer Service, Business Administration, Or Related Fields (Advantageous But Not Essential), Previous Experience In A Customer Service Role, Proficiency In Microsoft Office Suite (Word, Excel, Powerpoint), Familiarity With Crm Systems And Ticketing Platforms (Plus), Customer Focus, Adaptability, Time Management Skills, Emotional Intelligence