Customer Services Administrator | Job in Staffordshire

In this dynamic and customer-centric role as a Customer Services Administrator based in the West Midlands, you will be an integral part of our organization's commitment to excellence in delivering exceptional customer experiences. This position offers a fantastic opportunity for a motivated individual seeking to grow their career within a rapidly expanding business environment.

*Key Responsibilities: *

• Manage and respond to incoming customer queries through various channels, including email, phone calls, and live chat, ensuring timely and accurate responses that exceed customer expectations.
• Collaborate with internal teams to resolve complex customer issues efficiently, working towards first-contact resolution where possible.
• Maintain and update our customer database, ensuring its accuracy and relevance at all times.
• Contribute to process improvements by providing feedback on current customer service processes, and suggesting innovative ideas for enhancements.
• Act as a brand ambassador by delivering professional and courteous interactions with customers at all times.
• Support the training and development of junior team members through knowledge sharing and coaching.
• Participate in performance analysis to identify trends, address challenges, and implement strategies that improve customer satisfaction scores.

*Qualifications: *

• Proven experience in a Customer Services Administrator or similar role within a fast-paced business environment.
• Excellent communication skills, both written and verbal, with the ability to adapt your style to meet the needs of various customers.
• Strong organizational and time management abilities, with the capacity to handle multiple tasks simultaneously while maintaining a high level of quality in your work.
• Proficiency in using customer relationship management (CRM) systems, Microsoft Office Suite, and other relevant software.
• A positive, proactive attitude that encourages teamwork and fosters a culture of continuous improvement within the customer services department.
• Demonstrable problem-solving skills, with the ability to handle difficult situations gracefully and professionally.
• A genuine passion for delivering exceptional customer experiences and a commitment to driving customer satisfaction scores.

By joining our team as a Customer Services Administrator, you will become an integral part of a growing organization that values its employees, encourages personal development, and fosters a positive working environment. If you are ready to make a meaningful impact on the lives of our customers while developing your career within a dynamic and supportive team, we would love to hear from you!