CX Project Manager | Job in Newport

Welcome to our dynamic team in Wales! We are currently seeking a highly skilled and motivated individual to join us as a CX Project Manager for a fixed term contract of 12 months. This role offers an exceptional opportunity to be part of an innovative organization that values customer experience (CX) as the cornerstone of its success.

In this pivotal position, you will lead and manage CX improvement projects, ensuring we provide our customers with outstanding experiences that exceed their expectations. You will be responsible for overseeing project delivery from conception to completion while aligning these initiatives with our overall business strategy.

• Develop and implement CX projects that drive continuous improvement, customer satisfaction, and loyalty.
• Collaborate closely with various departments to gather insights, identify opportunities for CX enhancement, and create project plans.
• Lead cross-functional teams in the execution of CX improvement projects, ensuring timely delivery and effective communication throughout the project lifecycle.
• Analyze project performance using key metrics to measure success and make data-driven decisions.
• Foster a customer-centric culture within the organization by promoting best practices, sharing insights, and advocating for the voice of the customer.
• Work closely with stakeholders at all levels to ensure projects align with our strategic objectives and contribute to our overall growth and success.

We are looking for a candidate who possesses the following qualities:

• Proven experience in a CX Project Management role, preferably within a customer-focused organization.
• Strong project management skills, with the ability to lead cross-functional teams and manage complex projects from initiation to completion.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across various levels of an organization.
• A strategic mindset, with the ability to align projects with our overall business strategy.
• Strong analytical skills, with the ability to interpret data and make informed decisions based on insights.
• A customer-centric approach, with a passion for delivering exceptional customer experiences.
• The ability to work in a fast-paced, dynamic environment while managing multiple projects simultaneously.

If you are an experienced CX Project Manager looking for a challenging and rewarding role within an innovative organization, we encourage you to apply. Join us on our mission to deliver outstanding customer experiences and contribute to our continued growth and success!

Overview

Welcome to our exciting opportunity for a CX Project Manager on a 12-month Fixed Term Contract! Located in the picturesque landscapes of Wales, this role offers you the chance to join an innovative and dynamic organization dedicated to delivering exceptional customer experiences.

In this pivotal role, you will lead projects aimed at enhancing our customers' journey across multiple touchpoints, ensuring seamless interactions that foster loyalty, satisfaction, and advocacy. Collaborating with cross-functional teams, you will drive the development, implementation, and continuous improvement of our customer experience strategy.

Key Responsibilities:

• Lead project management efforts for CX initiatives, overseeing timelines, budgets, resources, and deliverables.
• Foster a collaborative environment, working closely with various departments to align projects with overall business objectives and priorities.
• Conduct thorough research and analysis to identify customer pain points, opportunities for improvement, and trends in the CX industry.
• Develop and execute strategies to address customer needs, driving positive outcomes that enhance our brand reputation and customer satisfaction levels.
• Measure and report on project progress, ensuring accountability and transparency across all stages of the project lifecycle.
• Collaborate with IT and technology teams to leverage digital solutions that improve CX and support business growth.
• Stay abreast of market developments, industry best practices, and regulatory changes, leveraging insights to inform project decisions.
• Facilitate effective communication among team members, stakeholders, and customers, ensuring alignment and buy-in throughout the project lifecycle.

Required Skills:

• Proven experience in a CX Project Management role, with a strong track record of delivering successful projects that improve customer experiences.
• Excellent leadership skills, with the ability to motivate and manage cross-functional teams effectively.
• Strong analytical abilities, capable of conducting thorough research and analyzing data to inform project decisions.
• Exceptional communication skills, both written and verbal, with the ability to articulate complex ideas clearly and persuasively.
• Proactive problem-solving skills, with the ability to identify and address potential issues before they impact project success.
• Strong project management skills, including the ability to manage budgets, timelines, resources, and deliverables effectively.
• Proficiency in relevant CX project management tools and methodologies.
• A passion for customer-centric thinking and a commitment to delivering exceptional experiences that drive business growth.

If you are an innovative and dynamic professional with a proven track record in CX Project Management, we would love to hear from you! Join us on this exciting journey in Wales and help us shape the future of customer experiences within our organization.

Note: This is a 12-month Fixed Term Contract position. We look forward to your application!

Role Overview

In this pivotal role as a CX Project Manager for a leading organization based in Wales, you will be instrumental in driving the success of our customer experience (CX) initiatives over a 12-month fixed-term contract. The successful candidate will possess a strong background in project management and a deep understanding of customer-centric strategies to help us deliver outstanding experiences that meet and exceed our customers' expectations.

*Responsibilities: *

• Lead and manage multiple CX projects concurrently, ensuring timely delivery, within budget, and to the highest quality standards.
• Develop comprehensive project plans, including defining objectives, setting milestones, establishing resources, and outlining communication strategies.
• Collaborate closely with cross-functional teams, including product development, marketing, sales, and customer support, to align CX initiatives with company goals and strategic objectives.
• Coordinate with external vendors and agencies when necessary to ensure seamless project execution.
• Oversee the measurement and analysis of project performance metrics, identifying areas for improvement and implementing corrective actions where needed.
• Manage risks and issues proactively, devising mitigation strategies and contingency plans as required.
• Foster a culture of continuous improvement within the CX team by facilitating regular feedback sessions, promoting learning opportunities, and encouraging collaboration and knowledge sharing.
• Provide leadership, guidance, and support to junior project managers and team members.

*Requirements: *

• Proven experience in a project management role within customer experience or related fields (e.g., UX, CX strategy, market research).
• Demonstrable ability to lead complex projects from initiation through to delivery.
• Strong understanding of customer-centric strategies and the ability to apply this knowledge to drive positive changes in customer experiences.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously while maintaining a focus on detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
• Experience working within an agile or similar project management methodology.
• Strong analytical and problem-solving abilities, with the capacity to identify trends and make data-driven decisions.
• Proactive attitude, strong leadership skills, and a passion for delivering exceptional customer experiences.

This is a fantastic opportunity to join a forward-thinking organization committed to putting its customers first. If you are an experienced CX Project Manager looking for a challenging role within a dynamic team, we would love to hear from you! Apply now to take the next step in your career and help us redefine what it means to deliver outstanding customer experiences.

Who We Are Looking For

We are currently seeking a dynamic and experienced *CX Project Manager

• to join our team on a 12-month Fixed-Term Contract in Wales. This is an exciting opportunity for an individual with a passion for customer experience (CX) and project management, who thrives in collaborative environments and is committed to driving customer satisfaction and business growth.

• Lead cross-functional teams to design, develop, and implement CX projects that enhance our customers' journey.

• Collaborate with stakeholders to define project scope, goals, timelines, and deliverables.

• Utilize data and insights to drive decision-making and measure the success of CX projects.

• Manage project risks, issues, and changes effectively to ensure project delivery within budget and on schedule.

• Foster a culture of continuous improvement by identifying areas for process optimization and implementing best practices.

• Coordinate with internal teams to ensure consistency in CX across all customer touchpoints.

• Collaborate with external vendors and partners as needed to achieve project objectives.

• Maintain regular communication with stakeholders, providing updates on project progress and addressing any concerns or issues that arise.

• Proven experience in a CX Project Manager role or similar within a customer-centric organization.

• Strong understanding of the customer journey mapping process and its importance in delivering exceptional customer experiences.

• Excellent project management skills, with the ability to manage multiple projects simultaneously and prioritize effectively.

• Exceptional problem-solving abilities and the ability to think creatively to overcome challenges.

• Excellent communication skills, both written and verbal, with the ability to clearly articulate complex ideas to a variety of audiences.

• Strong analytical skills and the ability to interpret data to make informed decisions.

• Collaborative mindset, with the ability to work effectively in a team environment and build strong relationships with stakeholders.

• Proactive attitude, with the ability to take initiative and drive projects forward.

• Relevant qualifications in business, project management, or a related field are desirable but not essential.

If you are passionate about delivering exceptional customer experiences and have the skills and experience we're looking for, we would love to hear from you! Join us on this exciting 12-month FTC as a CX Project Manager and help us continue to drive customer satisfaction and business growth in Wales.