Field Service Engineer | Job in County Durham

*Role Overview: Field Service Engineer *

*Location:

• North East, United Kingdom

*Job Type:

• Full Time

In our rapidly evolving technical landscape, we are seeking a dynamic and highly skilled Field Service Engineer to join our team based in the North East. As a Field Service Engineer, you will play a pivotal role in ensuring the successful installation, maintenance, and repair of complex technology systems for our valued clients across various industries.

*Key Responsibilities: *

• Provide on-site technical support to clients by performing routine maintenance, troubleshooting issues, and installing new equipment as needed.
• Collaborate with our customers to understand their needs and devise customized solutions to improve system performance and efficiency.
• Maintain accurate documentation of all service calls, repairs, and installation activities for record-keeping and quality assurance purposes.
• Conduct regular preventative maintenance on equipment to minimize downtime and maximize reliability.
• Stay current with industry trends, technologies, and best practices to ensure the delivery of high-quality services.
• Work closely with our internal technical support team to resolve any complex issues that may arise during service calls.
• Continuously strive for process improvement, proposing new methods or tools to streamline service operations and increase overall efficiency.
• Provide excellent customer service at all times, maintaining a positive attitude and fostering strong relationships with our valued clients.
• Maintain a clean and organized workspace in compliance with company safety standards.
• Travel as required to client sites within the North East region.

*Qualifications: *

• Proven experience as a Field Service Engineer or similar technical role, preferably within a technology-focused industry.
• Strong understanding of electronics, mechanical systems, and software troubleshooting.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues effectively.
• Proficiency in using various diagnostic tools and equipment.
• Superior communication skills, both written and verbal, with a keen ability to explain complex concepts clearly to non-technical clients.
• A valid driver's license and clean driving record are essential for this role.
• Flexibility to travel as needed and work during off-hours when necessary to meet client needs.
• Ability to lift and move equipment weighing up to 50 lbs.
• Strong organizational skills with the ability to prioritize tasks effectively.
• A proactive approach to learning, staying current with technological advancements in the field.

By joining our team as a Field Service Engineer, you will have the opportunity to contribute to the success of cutting-edge technology solutions while working collaboratively in a supportive and dynamic environment. If you are a results-driven individual looking to grow your career and make a meaningful impact, we encourage you to apply today!

We look forward to your application!

Responsibilities Overview

As a Field Service Engineer in the North East region, you will play a vital role in ensuring our clients receive exceptional service and support for their complex technological systems. Your primary responsibilities will include:

• Installation and Commissioning: Implement and set up new equipment, software, and systems at client sites according to company standards and procedures. Ensure that all installations are tested and functioning correctly before leaving the site.

• Preventative Maintenance: Carry out regular scheduled maintenance checks on installed equipment and systems to ensure they are running optimally and prevent potential issues or downtime.

• Repair and Troubleshooting: Diagnose and rectify any technical issues that may arise with our products at the client site. This includes fault finding, repair, replacement of parts, and providing appropriate solutions to maintain system performance.

• Client Support and Liaison: Act as a key point of contact for our clients in your region, ensuring excellent communication and building strong relationships. Provide technical guidance and support to help them achieve their goals with our products.

• Documentation and Reporting: Maintain accurate records of all site visits, work carried out, and any issues encountered. Prepare detailed reports for management, including recommendations for future improvements or preventative measures.

• Training and Development: Assist clients in understanding the capabilities and benefits of our products through demonstrations and training sessions. Participate in internal training programs to keep your technical knowledge up-to-date with new technologies and solutions.

• Compliance and Safety: Adhere strictly to all company policies, procedures, and guidelines, as well as relevant health and safety regulations. Ensure that you work safely and efficiently at all times, both for your own protection and the wellbeing of our clients.

• Travel: Be prepared to travel within the North East region, as well as occasionally further afield, to visit client sites and attend training events or conferences as necessary.

Skill Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

• Minimum of 5 years of experience in a field service engineering role, preferably within the manufacturing or industrial automation sector

• Proven ability to perform routine maintenance, repair, and installation of electrical and mechanical equipment

• In-depth knowledge of electronic control systems, PLCs, SCADA systems, and related software

• Familiarity with safety regulations and standards (OSHA, NFPA, etc.) and the ability to adhere to them during all service tasks

• Strong problem-solving skills and the ability to troubleshoot complex technical issues independently

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical personnel effectively

• Valid driver's license and the ability to travel as required (up to 50% of the time)

• Proficiency in using standard engineering tools such as multimeters, oscilloscopes, and power tools

• Strong organizational skills and the ability to manage multiple service calls efficiently and effectively

• Ability to work in a fast-paced, dynamic environment while maintaining high-quality standards

• Familiarity with specific industrial automation products (e.g., Allen Bradley, Siemens, Rockwell Automation)

• Experience working with robotics or advanced manufacturing technologies is a plus

• Knowledge of HVAC systems and related components

• Ability to read and interpret electrical and mechanical schematics effectively

• Proficiency in using computer software for service documentation and reporting purposes (e.g., Microsoft Office Suite, ServiceNow, etc.)

Desired Candidate

As a dynamic and technically proficient professional, we are seeking a dedicated Field Service Engineer to join our team in the North East region. This role will play a pivotal part in providing exceptional customer service, maintaining technical expertise, and contributing to the growth of our organization.

• Install, maintain, repair, and calibrate various equipment at client sites, ensuring minimal downtime and optimal performance

• Collaborate with customers to understand their needs, provide solutions, and ensure high levels of customer satisfaction

• Maintain accurate service records and documentation, including logs, reports, and maintenance schedules

• Conduct preventative maintenance on equipment to minimize future breakdowns and maximize equipment lifespan

• Provide technical support to clients over the phone or remotely when necessary

• Stay current with industry trends, new technologies, and regulatory requirements relevant to your field of expertise

• Demonstrate a strong commitment to safety, following all company policies and procedures

• Proven experience as a Field Service Engineer, or a related role (minimum 3 years)

• Strong technical knowledge in electrical, mechanical, or electronic systems, with the ability to understand and troubleshoot complex equipment issues

• Familiarity with various tools, software, and platforms used in the field service sector

• Excellent communication skills, both written and verbal, with a strong customer focus

• Ability to work independently and manage time effectively to meet project deadlines

• Valid driver's license and clean driving record, as well as willingness to travel within the North East region as required

• A Bachelor's degree in Engineering or a related field is desirable but not essential (equivalent experience will be considered)

• Competitive salary and benefits package

• Opportunities for professional growth and development

• A dynamic, supportive work environment that values diversity and collaboration

• The chance to make a positive impact on customers and the broader community in the North East region

Join us as a Field Service Engineer, and contribute to our mission of providing top-tier service solutions while growing your career in an exciting and innovative industry. Apply today!

Career Growth

As a Field Service Engineer in the North East, you will embark on an exciting and rewarding career path with numerous opportunities for growth and development. This role offers a unique blend of technical challenge, customer interaction, and problem-solving that will keep your skills sharp and your curiosity piqued.

*Technical Advancement:

• The rapidly evolving technology landscape in our industry means there are always new skills to learn and master. You'll have access to extensive training programs designed to keep you at the cutting edge of technological advancements, ensuring you can provide top-tier service to our clients.

*Leadership Development:

• As a Field Service Engineer, you'll be given the opportunity to take on more responsibility as you progress in your career. This could include leading projects, mentoring junior engineers, and working closely with cross-functional teams to drive innovation.

*Career Progression:

• Our company values promoting from within, offering a clear path for career advancement. With hard work and dedication, there are opportunities to move into roles such as Senior Field Service Engineer, Team Lead, and beyond.

*Professional Recognition:

• We recognize and reward our employees' achievements. You'll have the opportunity to earn industry-recognized certifications, and your hard work and dedication will be recognized through performance bonuses and other rewards.

*Networking Opportunities:

• As a Field Service Engineer, you'll interact with a wide range of professionals across various disciplines. These connections can open up new opportunities for collaboration, learning, and career growth.

*Continuous Learning Environment:

• Our company places a high emphasis on continuous learning. Regular team meetings, workshops, and conferences provide ample opportunities to expand your knowledge and skills, keeping you at the forefront of industry trends and developments.

In the North East, your career as a Field Service Engineer will be filled with challenges, growth, and endless opportunities for advancement. Join us, and take the first step towards a rewarding and fulfilling career.

Compensation and Benefits

As a Field Service Engineer with our company, you can expect a competitive base salary that aligns with industry standards and reflects your skills and experience. The specific base salary will be discussed during the interview process and is determined by a variety of factors including your qualifications, technical expertise, and geographic location.

In addition to your base salary, you may also be eligible for performance-based bonuses. Our bonus structure rewards employees who consistently exceed expectations in terms of productivity, customer satisfaction, and company objectives. The details of the bonus structure will be provided during the interview process.

Our company offers a comprehensive benefits package to ensure our Field Service Engineers enjoy a balanced and fulfilling lifestyle both at work and at home. Here's an overview of what you can expect:

• Health Insurance: We provide comprehensive health insurance coverage for you and your family, including medical, dental, and vision care.

• Retirement Planning: Our 401(k) plan allows you to save for your retirement with pre-tax dollars, helping to reduce your taxable income and build a secure financial future.

• Paid Time Off: You'll receive a generous amount of paid time off each year, allowing you to recharge and spend quality time with loved ones.

• Professional Development: We are committed to helping our employees grow and develop professionally. You'll have access to training programs, certifications, and other resources to help you advance your career.

• Employee Assistance Program (EAP): Our EAP provides confidential counseling services for a variety of personal issues, including stress management, financial advice, and legal consultations.

• Disability Insurance: In the event of a disability, our short-term and long-term disability insurance will provide you with financial support to help you focus on recovery.

• Life Insurance: We offer life insurance coverage to ensure your loved ones are taken care of in the unfortunate event of your passing.

• Employee Perks: In addition to these benefits, we also offer a variety of employee perks such as discounts on products and services, flexible work schedules, and more.