Front of House Team Member | Job in Rutland

*Job Summary *

Title: Front of House Team Member

Location: East Midlands

We are currently seeking a dynamic and customer-focused individual to join our team as a Front of House Team Member in our esteemed establishment located in the heart of the East Midlands. This is an exciting opportunity for someone who thrives in a fast-paced, hospitality environment and is passionate about delivering exceptional customer service.

Responsibilities:

• Greet customers warmly, ensuring they feel welcome and well taken care of throughout their visit.
• Assist with seating arrangements, ensuring tables are clean and tidy before guests are seated.
• Take food and drink orders accurately, ensuring a high standard of service is maintained at all times.
• Maintain a clean and safe work environment, including maintaining the cleanliness of dining areas, glassware, cutlery, and crockery.
• Collaborate effectively with kitchen staff to ensure timely delivery of food orders.
• Respond professionally and courteously to customer inquiries or complaints, ensuring they are addressed promptly and efficiently.
• Assist with cash handling duties, including taking payments and providing change accurately.
• Contribute to the overall success of our team by maintaining a positive attitude, working collaboratively, and supporting your colleagues during busy periods.

Requirements:

• Proven experience in a customer-facing role within the hospitality industry.
• Excellent communication skills, both written and verbal.
• Ability to work effectively as part of a team and independently when necessary.
• Strong organizational skills, with the ability to multitask and prioritize tasks efficiently.
• Flexibility to work evenings, weekends, and during busy periods, if required.
• A friendly, approachable, and professional demeanor at all times.
• Knowledge of food and drink menus is desirable but not essential as training will be provided.

We offer a competitive salary, flexible working hours, and the opportunity to grow and develop within our team. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you!

To apply, please submit your CV and cover letter detailing why you believe you would be suitable for this role. We look forward to receiving your application.

Skills Required

In this dynamic and customer-centric role as a Front of House Team Member, we seek an individual who is passionate about delivering exceptional service in the vibrant East Midlands region. The ideal candidate will embody our values of professionalism, teamwork, and a commitment to creating memorable experiences for all our guests.

• Exceptional Customer Service: You will be responsible for ensuring that every guest feels welcome, valued, and satisfied with their experience. This requires a friendly, approachable demeanor and an ability to handle any customer inquiries or issues efficiently and effectively.

• Teamwork and Collaboration: Working as part of a diverse team is essential in this role. You will be expected to collaborate seamlessly with your colleagues, supporting each other in providing the best service possible.

• Organization and Time Management: Managing multiple tasks simultaneously, prioritizing effectively, and meeting deadlines are key skills required for this position.

• Communication: Excellent verbal and written communication skills are vital for liaising with guests, colleagues, and management alike. You should be able to listen actively, respond promptly, and communicate clearly and concisely.

• Flexibility and Adaptability: As part of the Front of House team, you may need to work during peak times or on weekends. A flexible attitude, openness to learning, and the ability to adapt to changing circumstances are highly valued in this role.

• Health and Safety Awareness: Understanding and adhering to health and safety guidelines is crucial for ensuring a safe and enjoyable environment for both guests and staff. This includes maintaining cleanliness, following proper food handling procedures, and reporting any hazards promptly.

• Product Knowledge: Familiarity with our offerings - whether it's our menu, events, or facilities - is essential to providing informed recommendations and ensuring a positive guest experience.

• Problem-Solving Skills: The ability to identify potential issues quickly and come up with effective solutions is invaluable when dealing with guests or managing the Front of House operations.

While not essential, the following skills would be advantageous:

• Experience in a similar role: If you have previously worked in hospitality or a customer-facing position, this experience could help you excel in this role.

• Language Skills: Fluency in additional languages (such as French, German, Italian, Spanish, etc.) could be beneficial for engaging with a broader range of guests.

• IT Proficiency: Familiarity with point-of-sale systems, reservation software, and other relevant technology can help streamline your work and contribute to a smooth operation.