Head Housekeeper | Job in Tyne And Wear

Located in the beautiful and vibrant region of North East England, we are seeking a highly experienced and dedicated individual to join our team as our Head Housekeeper. In this crucial role, you will be responsible for maintaining the highest standards of cleanliness, organization, and hospitality across our extensive premises.

• Leading and supervising a team of housekeeping staff to ensure all areas are kept clean, tidy, and well-maintained at all times.

• Developing and implementing effective cleaning protocols that meet both the aesthetic and hygienic needs of our guests and premises.

• Overseeing the maintenance of all facilities, including but not limited to: guest rooms, common areas, dining facilities, and outdoor spaces.

• Ensuring that all equipment and supplies are managed effectively and replenished as necessary.

• Collaborating with other department heads to ensure a seamless guest experience, particularly during peak seasons or events.

• Conducting regular inspections of the premises to identify areas for improvement and implementing corrective actions promptly.

• Training and developing housekeeping staff to ensure they are equipped with the skills and knowledge required to perform their roles effectively.

• Responding to guest requests or complaints regarding cleanliness in a timely and professional manner.

• Maintaining accurate records of cleaning schedules, maintenance tasks, and inventory levels.

• Adhering to all health, safety, and environmental regulations and policies.

• Proven experience in a similar role within the hospitality industry, preferably at a mid to large-sized property.

• Strong leadership skills with the ability to motivate and guide a team effectively.

• Excellent organizational and time management skills.

• A thorough understanding of cleaning protocols, health and safety regulations, and housekeeping best practices.

• Strong communication skills, both written and verbal.

• Ability to work flexible hours, including weekends and public holidays.

• A positive, proactive attitude with a commitment to continuous improvement.

• A valid UK driving license (preferred but not essential).

Join our team and make a significant impact on the guest experience at one of North East England's most beloved destinations. We offer competitive salaries, excellent benefits, and opportunities for professional growth and development. If you are passionate about hospitality and have the skills and experience we are seeking, we would love to hear from you.

Skills Required

In this role as Head Housekeeper, you will be expected to excel in a variety of key areas that reflect the importance of cleanliness, organization, leadership, and customer service within our establishment. Below are the essential skills required for this position:

• Cleaning Expertise: Proficiency in all aspects of cleaning, including housekeeping best practices, sanitization procedures, and upholding cleanliness standards across multiple areas such as guest rooms, dining spaces, and common areas.

• Leadership & Management: Ability to effectively manage a team of housekeepers, oversee their tasks, provide guidance, and ensure adherence to our high standards of service.

• Organizational Skills: Excellent organizational skills are crucial for managing the workload of your team, prioritizing tasks, and maintaining cleanliness schedules that meet guests' expectations.

• Attention to Detail: Meticulous attention to detail is essential in ensuring every corner of our establishment is maintained to the highest standard.

• Customer Service: Friendly demeanor, strong communication skills, and a customer-focused mindset are necessary for maintaining positive relationships with guests, addressing their needs promptly, and ensuring they feel comfortable during their stay.

• Product Knowledge: Familiarity with cleaning products, equipment, and techniques is essential in ensuring the effective and efficient completion of tasks.

• Time Management: Ability to work efficiently and manage your time effectively to ensure all tasks are completed within given deadlines and without compromising the quality of service provided.

• Flexibility: Adaptability to changes, willingness to work during varying shifts, and availability to cover for team members as needed are key traits required for this role.

• Physical Requirements: Ability to perform repetitive tasks, stand for long periods, lift and move furniture, and carry cleaning supplies with minimal assistance.

• Professionalism: Maintaining a professional appearance, demonstrating a positive attitude at all times, and exhibiting strong ethical standards are essential in upholding our company's reputation.

Rewards

As the Head Housekeeper at our esteemed establishment in the North East, you will be offered a competitive and comprehensive compensation package designed to attract top talent and retain valued team members like yourself.

Your base salary will be commensurate with your experience and qualifications, providing a solid foundation for your financial wellbeing. Regular reviews ensure that your salary remains competitive within the industry.

In addition to your base salary, you'll have opportunities to earn performance bonuses throughout the year based on key objectives such as guest satisfaction, team engagement, and maintenance of our pristine facilities.

We understand the importance of long-term financial security and offer a generous employer contribution towards your retirement savings plan. This allows you to focus on your role while building a solid foundation for your future.

Our comprehensive health benefits package includes medical, dental, and vision coverage for you and your dependents. Additionally, mental health support is available through our Employee Assistance Program (EAP).

To ensure work-life balance, we provide ample paid time off to recharge and spend quality time outside of work. This includes vacation days, sick leave, and company holidays.

We are committed to helping you grow both personally and professionally. Ongoing training opportunities, workshops, and seminars are offered to enhance your skills and knowledge in housekeeping management.

As a valued team member, you'll be eligible for employee discounts on our services, as well as at local businesses in the area. This allows you to experience the best that our community has to offer at a reduced cost.

Lastly, but certainly not least, we pride ourselves on fostering a positive and supportive work environment. Open communication, collaboration, and teamwork are highly valued here, and your contributions will be appreciated every step of the way.

Career Progression

In the dynamic hospitality industry of the North East, a position as a Head Housekeeper offers an exciting opportunity for career advancement and personal growth. The role requires a dedicated and organized individual with a keen eye for detail, strong leadership skills, and a passion for maintaining high standards of cleanliness and guest satisfaction.

As the Head Housekeeper, you will oversee all housekeeping operations within your assigned property or portfolio of properties. Your responsibilities may include but are not limited to:

• Leading and managing a team of housekeepers, ensuring they have the training, resources, and support needed to deliver exceptional guest experiences.
• Implementing and maintaining quality control processes to ensure consistently high standards across all areas of housekeeping.
• Collaborating with other department heads to address any issues related to guest complaints or feedback, demonstrating a solution-oriented mindset.
• Conducting regular inspections of guest rooms and public areas to identify potential problems and rectify them promptly.
• Staying updated on industry trends, best practices, and new cleaning technologies to continually improve operations.
• Managing inventory for housekeeping supplies and equipment, ensuring efficient and cost-effective use.
• Coordinating with maintenance staff to address any repair or replacement needs related to housekeeping equipment or furniture.

A successful tenure as a Head Housekeeper can open the door to further career opportunities within the hospitality industry. Some potential next steps might include:

• Move into a larger property or a portfolio of properties, taking on increased responsibility and complexity in your role.
• Transition into a regional or area management position, overseeing multiple properties across the North East region.
• Progress to an Executive Housekeeping role, where you would be responsible for setting and enforcing housekeeping standards across the entire company.
• Expand your skills through additional training and education, such as earning a certification in hotel management or hospitality operations.
• Consider entrepreneurship by opening your own boutique hotel or cleaning service business, leveraging your extensive experience and industry connections to create a successful venture.

In the North East's thriving hospitality industry, a career as a Head Housekeeper offers a solid foundation for growth and professional development. With a strong commitment to excellence, leadership skills, and a passion for delivering exceptional guest experiences, you can look forward to an exciting and rewarding career path in this dynamic field.

Company Culture

At our esteemed establishment nestled in the heart of the North East, we pride ourselves on creating a warm, inviting, and hospitable atmosphere for both our guests and employees. Our company culture is built upon the pillars of respect, collaboration, and growth, fostering an environment where everyone feels valued and supported.

As Head Housekeeper, you will play a crucial role in upholding our high standards of cleanliness, organization, and presentation across all areas of our property. You will lead a dedicated team of housekeepers, ensuring they have the necessary training, resources, and encouragement to excel in their roles.

We believe that a positive work environment is essential for both personal and professional growth. To this end, we prioritize open communication, regular feedback, and opportunities for career advancement. We encourage our team members to take ownership of their tasks, share ideas, and collaborate on solutions to any challenges that may arise.

In addition to a competitive salary and benefits package, we offer:

• Complimentary meals during your shift
• Discounted rates for friends and family stays
• Opportunities for professional development and training
• Recognition programs to celebrate your achievements
• A supportive management team that values your input and ideas

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from candidates of all backgrounds and encourage those who bring unique perspectives to apply for this exciting opportunity.

If you share our passion for excellence, have a strong commitment to teamwork, and are ready to contribute to a dynamic and growing company, we would love to hear from you. Apply today to join our dedicated team and help us create unforgettable experiences for our guests in the North East!