Hospitality | Job in Cheshire

Location: North West

In the vibrant and bustling world of hospitality, we are seeking an exceptional Host/Hostess to join our team in the North West region. This role is not just about welcoming guests; it's about creating an unforgettable experience that embodies our brand values and leaves a lasting impression.

As a Host/Hostess, you will be the face of our establishment, greeting guests with a warm smile and professional demeanor. You will be responsible for managing the front desk, seating guests, and ensuring that their needs are promptly addressed. Your ability to handle high-pressure situations with grace and efficiency will be crucial in maintaining a positive environment for both guests and colleagues alike.

• Greet guests upon arrival, verify reservations, and manage the seating arrangement.

• Maintain a clean and organized front desk area.

• Handle guest inquiries and complaints professionally and efficiently.

• Coordinate with the kitchen and waitstaff to ensure timely service.

• Maintain knowledge of menu items, specials, and promotions to provide accurate information to guests.

• Collaborate with management to identify opportunities for enhancing guest satisfaction.

• Contribute to maintaining a clean and safe environment for all guests and staff members.

• Adhere to company policies and procedures at all times.

• Proven experience in a similar role within the hospitality industry, preferably in a fast-paced environment.

• Exceptional communication skills with the ability to interact effectively with guests and staff members.

• Strong organizational skills with the ability to multitask and prioritize tasks efficiently.

• A warm, friendly, and professional demeanor.

• Knowledge of restaurant operations, including food and beverage service.

• Flexibility to work during peak hours, weekends, and holidays as needed.

• Ability to stand for extended periods, lift or carry up to 20 pounds, and perform other physical tasks as required.

• A genuine passion for providing exceptional customer service.

In this role, you will have the opportunity to grow your skills, collaborate with a dynamic team, and contribute to creating an unforgettable experience for our guests. If you are an enthusiastic Host/Hostess with a passion for hospitality, we encourage you to apply today and become a part of our team!