ICT Application Services Analyst | Job in Torfaen

Title: ICT Application Services Analyst

Location: Wales

*Responsibilities: *

• Provide technical support for the organization's applications and systems.
• Collaborate with the ICT team to design, implement, and manage application services that align with business requirements.
• Monitor application performance to identify potential issues and ensure system stability.
• Respond promptly to service requests and resolve incidents in a timely manner.
• Participate in IT projects, providing technical expertise where needed.
• Stay updated on the latest industry trends and technologies to proactively suggest improvements for our application services.
• Provide training and support to less experienced team members when necessary.

*Qualifications: *

• A degree or equivalent qualification in Computer Science, Information Technology, or a related field.
• Proven experience as an Application Services Analyst or similar role within an ICT department.
• Strong knowledge of application servers, databases, and development tools.
• Proficiency in scripting languages such as Python, Java, or similar.
• Excellent problem-solving skills and the ability to think logically under pressure.
• Exceptional communication and interpersonal skills.
• Familiarity with ITIL framework is desirable but not essential.

Job Responsibilities

As an ICT Application Services Analyst, you will be responsible for the following key tasks:

• Support and Maintenance of Applications: You will be expected to provide ongoing support, maintenance, and troubleshooting for various applications within the organization. This includes resolving application issues, implementing software upgrades, and ensuring the smooth operation of these applications.

• System Administration: You will be responsible for the administration of servers, networks, and databases. This involves tasks such as monitoring system performance, troubleshooting system issues, and making necessary adjustments to ensure optimal system functionality.

• Application Development and Integration: In collaboration with the development team, you will be involved in the design, development, testing, and implementation of new applications or enhancements to existing ones. You may also be required to integrate new applications with existing systems.

• Change Management: You will be responsible for managing changes to the IT infrastructure and applications in a controlled and systematic manner. This includes assessing the impact of proposed changes, coordinating changes with other teams, and ensuring that changes are documented and communicated appropriately.

• Incident and Problem Resolution: You will be expected to respond to incidents, diagnose problems, and implement solutions in a timely and efficient manner. This may involve working closely with other IT staff, vendors, or external experts as necessary.

• Collaboration with Stakeholders: You will work closely with various stakeholders across the organization, including end-users, management, and other IT teams. This includes understanding business needs, communicating effectively about technical matters, and working collaboratively to deliver solutions that meet both technical and business requirements.

• Compliance and Security: You will be responsible for ensuring that all applications and systems comply with relevant policies, standards, and regulations. This includes maintaining up-to-date knowledge of security threats and implementing appropriate measures to protect the organization's IT infrastructure and data.

• Continuous Improvement: You will participate in continuous improvement initiatives aimed at improving the efficiency, effectiveness, and reliability of the organization's IT systems and applications. This may involve implementing new technologies, processes, or best practices.

• Training and Mentoring: You may be expected to provide training and mentoring to less experienced staff members, as well as collaborate with other teams to share knowledge and improve overall IT capabilities within the organization.

• Project Work: From time to time, you may be required to work on specific projects related to application development, deployment, or maintenance. This may involve working to tight deadlines and coordinating with various stakeholders across the organization.

Required Skills

*Required Skills *

• Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree or relevant professional certifications (e.g., MCSE, CCNA) are advantageous.

• Proven experience as an Application Services Analyst, IT analyst, or similar role, preferably within the Welsh industry.

• Strong understanding of current technologies and trends in ICT Application Services, including cloud computing, virtualization, and software-defined networks (SDN).

• Expertise in application development, maintenance, and troubleshooting across various platforms and programming languages (e.g., Java, .NET, Python).

• Proficiency in database management systems such as Oracle, MySQL, or Microsoft SQL Server.

• Experience with IT service management (ITSM) tools like ServiceNow, BMC Helix, or similar.

• Strong problem-solving abilities, with the ability to analyze complex technical issues and develop effective solutions.

• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.

• Ability to work effectively in a team environment and collaborate with cross-functional teams.

• Strong organizational skills, with the ability to prioritize tasks, manage time effectively, and work under pressure to meet deadlines.

• Understanding of IT governance principles, including ITIL best practices, ISO standards, and data protection regulations (e.g., GDPR).

• Familiarity with network architecture and protocols, including TCP/IP, DNS, HTTP, and SSL/TLS.

• Experience with scripting languages such as PowerShell, Bash, or Perl for automation and system administration tasks.

• Knowledge of containerization technologies like Docker and Kubernetes, and experience with cloud platforms such as AWS, Azure, or Google Cloud.

• Ability to travel within Wales as required, and a valid driving license (if applicable).

The successful candidate will be expected to:

• Design, develop, and maintain ICT Application Services in line with business needs and industry best practices.
• Troubleshoot technical issues, identify root causes, and implement resolutions.
• Collaborate with cross-functional teams to ensure seamless integration of application services into the overall IT infrastructure.
• Contribute to the continuous improvement and optimization of ICT Application Services.
• Adhere to IT governance principles and data protection regulations to maintain a secure and compliant environment.
• Keep up-to-date with emerging technologies and trends in ICT Application Services, and implement them where appropriate.

Candidate Expectations

Thank you for your interest in the ICT Application Services Analyst position with our organization. In this section, we outline our expectations for the successful candidate. We are looking for an experienced and highly motivated individual to join our dynamic team in Wales.

• Provide technical support and maintain a high level of quality in application services, ensuring business continuity.

• Collaborate with internal teams and external vendors to troubleshoot complex IT issues.

• Perform regular maintenance tasks on applications and systems, ensuring optimal performance.

• Contribute to the development and implementation of new applications to improve efficiency and effectiveness.

• Participate in project work as required, including system upgrades and migrations.

• Maintain documentation of all support activities, including problem resolution steps.

• Keep abreast of industry trends and technological advancements, suggesting improvements where necessary.

• Adhere to IT policies and procedures at all times.

• Provide training and support to less experienced team members as required.

• Foster a positive work environment by demonstrating excellent communication skills and a proactive problem-solving attitude.

• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree or relevant professional certifications (e.g., Microsoft Certified Solutions Expert) are highly desirable.

• Proven experience in an ICT Application Services role, preferably within a similar industry.

• Strong technical knowledge of operating systems, databases, network architecture, and application development.

• Familiarity with various IT service management (ITSM) frameworks, such as ITIL or Six Sigma.

• Exceptional problem-solving skills and the ability to work under pressure.

• Excellent verbal and written communication skills.

• Strong organizational skills with the ability to multitask effectively.

• Ability to work collaboratively in a team environment, as well as independently.

• A willingness to learn new technologies and adapt to changing IT landscapes.

• Proficiency in Welsh or English language, with fluency preferred.

We value diversity and encourage applications from candidates of all backgrounds. If you meet the above qualifications and are excited about this opportunity, we would love to hear from you! Please submit your application, including a cover letter outlining your relevant experience and why you are interested in this role, as well as an up-to-date resume.