IT Field Service Manager | Job in West Midlands

The IT Field Service Manager is a pivotal role within our dynamic organization based in the West Midlands. This position demands a versatile and strategic leader who can manage, motivate, and develop a team of field service engineers while ensuring exceptional customer satisfaction.

• Lead and manage the IT Field Service Team, fostering an environment that encourages growth, learning, and collaboration.

• Oversee day-to-day operations, troubleshooting technical issues and providing guidance to the team to resolve them efficiently and effectively.

• Liaise with customers to understand their requirements, ensuring prompt and effective resolution of any IT service issues they may encounter.

• Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request fulfillment.

• Collaborate with the IT department to align field service strategies with overall business objectives.

• Regularly review team performance, identifying areas for improvement, and implementing measures to enhance productivity and efficiency.

• Maintain and update the Field Service Management System (FSMS) to ensure accurate records and effective communication within the team.

• Manage the IT field service budget, ensuring cost-effective delivery of services while maintaining high-quality standards.

• Proven experience in a similar IT Field Service Management role.

• Strong technical knowledge across various IT domains.

• Excellent leadership and team management skills.

• Exceptional problem-solving abilities and decision-making skills.

• Strong communication and interpersonal skills, with the ability to liaise effectively with customers and stakeholders.

• Proficiency in using Field Service Management Systems (FSMS) and other relevant IT tools.

• Ability to work under pressure and manage multiple tasks simultaneously.

• A degree or equivalent qualification in a relevant IT field is desirable.

This role offers an exciting opportunity for a seasoned IT professional to make a significant impact on our organization while driving excellence in our IT Field Services. If you are passionate about technology, thrive in leadership roles, and are eager to help shape the future of our company, we encourage you to apply for this position.

Required Skills

*Required Skills *

• Strong Leadership and Management Skills: As an IT Field Service Manager, you will be expected to lead a team effectively, making strategic decisions, setting goals, and fostering a positive work environment.

• Technical Proficiency: A deep understanding of IT infrastructure, hardware, software, networks, and related technologies is essential. You should be able to troubleshoot complex technical issues and provide effective solutions.

• Excellent Communication Skills: Clear and concise communication is crucial in this role. You will need to liaise with various stakeholders, including clients, team members, and senior management, requiring the ability to articulate technical information effectively.

• Problem-Solving Ability: The ability to analyze problems, identify root causes, and implement effective solutions quickly is essential in this fast-paced role.

• Project Management Skills: You will be responsible for managing multiple IT projects simultaneously. This includes planning, organizing, and executing projects to meet deadlines and budget constraints.

• Customer Service Orientation: An understanding of customer service principles is important as you will be required to ensure client satisfaction by resolving their IT issues efficiently and effectively.

• Knowledge of IT Service Management (ITSM) Tools: Familiarity with ITSM tools such as ServiceNow, BMC Helix, or similar is desirable. You should be able to leverage these tools to streamline service management processes.

• Strategic Planning and Forecasting Abilities: The ability to plan for future IT needs, anticipate potential issues, and make strategic decisions based on data analysis is essential in this role.

• Bachelor's Degree in Computer Science, Information Technology, or a related field: A relevant degree is typically required for this role, although equivalent experience may be considered.

• Professional Certifications: While not always necessary, professional certifications such as ITIL, PMP, or CompTIA Field Service Management can demonstrate your expertise and commitment to the field.

• Experience in a Similar Role: Previous experience as an IT Field Service Manager or a similar role within the IT industry is highly desirable.

Company Background

****, a leading provider of cutting-edge technology solutions, is strategically located in the heart of the West Midlands, United Kingdom. With over three decades of experience, we have built a reputation for delivering exceptional IT services to businesses across various industries. Our unwavering commitment to innovation and customer satisfaction has positioned us as a trusted partner for companies seeking to leverage technology to drive growth and efficiency.

In our mission to empower businesses with the most advanced IT solutions, we foster an environment that encourages creativity, collaboration, and continuous learning. We are proud of our diverse team, which is our greatest asset. Each member brings unique skills and perspectives, enabling us to provide comprehensive, tailor-made services to meet the specific needs of our clients.

Our success can be attributed to our customer-centric approach, where we prioritize understanding our clients' business objectives and providing solutions that align with their vision. As we continue to grow and expand our service offerings, we remain dedicated to upholding the highest standards of quality and integrity in all that we do.

In this exciting phase of our journey, we are seeking a dynamic and experienced IT Field Service Manager to join our team. If you share our passion for technology, value collaboration, and are driven by delivering exceptional service, we invite you to explore the opportunity to contribute to our vision.