Job Title: Network Support Analyst | Job in Merseyside

Welcome to an exciting career opportunity as a Network Support Analyst with our company! We are seeking a highly skilled and motivated professional to join our team in the North West region on a field-based basis.

• Install, configure, maintain, and troubleshoot networking hardware, software, and systems.

• Collaborate with IT staff to ensure smooth network operation and high levels of service availability.

• Implement and update network security measures to protect our infrastructure from threats.

• Monitor network performance and resolve any identified issues promptly.

• Document all network-related incidents, resolutions, and improvements for future reference.

• Provide technical guidance to other team members as needed.

• Stay updated with the latest networking technologies and industry trends.

• Proven experience in a similar Network Support Analyst role is essential.

• Strong understanding of network architectures, protocols, and best practices.

• Familiarity with network hardware, software, and security solutions from various vendors.

• Excellent problem-solving abilities and troubleshooting skills.

• Outstanding communication and collaboration skills.

• Ability to work independently and manage multiple tasks concurrently.

• Valid driver's license and willingness to travel within the North West region as needed.

• Degree in Computer Science, Information Technology, or a related field is preferred but not required for exceptional candidates with equivalent experience.

• Competitive salary and benefits package.

• Opportunities for personal and professional growth within the company.

• A dynamic, supportive work environment that values diversity, creativity, and collaboration.

• Flexible working arrangements and a strong focus on work-life balance.

If you are passionate about networking, love solving complex problems, and thrive in a fast-paced environment, we would love to hear from you! Apply today and take the first step towards an exciting career as a Network Support Analyst with our company.

Role Description

*Job Title:

• Network Support Analyst - Field based

*Location:

• North West, United Kingdom (Flexible and field-based)

*About Us *

We are a leading provider of advanced network solutions, committed to delivering cutting-edge technologies that empower businesses to connect, collaborate, and grow. Our success is built on the passion, expertise, and dedication of our team members who share a common goal: to help organisations transform their networks for tomorrow's challenges.

*Job Summary *

As a Network Support Analyst - Field based, you will be responsible for providing technical support and troubleshooting network issues across various customer sites within the North West region. You will collaborate closely with our customers to resolve complex network problems, ensuring maximum system availability and performance. This role offers an exciting opportunity to work on the latest technologies while expanding your professional skills in a dynamic environment.

*Key Responsibilities *

• Troubleshoot network issues at customer sites within the North West region, working closely with customers to diagnose and resolve problems effectively.
• Maintain and support existing network infrastructure, ensuring optimal performance and minimal downtime.
• Collaborate with internal teams, including engineering and sales, to design and implement network solutions that meet customer requirements.
• Provide technical support for the installation, configuration, and maintenance of networking equipment and software.
• Stay up-to-date with industry trends, best practices, and new technologies to optimise network performance and reliability.
• Document and communicate findings, solutions, and resolutions to customers, ensuring effective knowledge transfer and continuous improvement.
• Contribute to the development of internal processes, tools, and documentation for efficient service delivery and improved customer experience.
• Liaise with vendors and suppliers when necessary to ensure timely resolution of support issues or implementation of new technologies.

*Qualifications *

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience as a Network Support Engineer or similar role within the IT industry, with a focus on network infrastructure and support.
• Strong understanding of networking technologies, protocols, and standards (e.g., TCP/IP, DNS, DHCP, VPN, Firewalls).
• Hands-on experience with network devices, operating systems, and troubleshooting tools.
• Excellent problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Ability to travel within the North West region as required to support customers on-site.
• Valid driver's license and access to a reliable vehicle are essential for this role.

*What We Offer *

• Competitive salary and benefits package, commensurate with experience.
• Opportunities for professional development, training, and career progression within the company.
• A dynamic and supportive work environment that encourages innovation, collaboration, and teamwork.
• The chance to work with cutting-edge technologies and contribute to the success of our customers.
• Flexible working arrangements, including remote and field-based options, to accommodate a healthy work-life balance.

If you are passionate about network technology, enjoy problem-solving, and thrive in a fast-paced environment, we would love to hear from you! Join our team as a Network Support Analyst - Field based and help shape the future of networking solutions.