Luggage Porter | Job in Flintshire

Welcome to ****, a well-established and respected hospitality group with a strong presence in Wales. Our portfolio includes a variety of properties, from luxurious hotels to charming bed & breakfasts, all dedicated to providing exceptional guest experiences.

At our core, we are committed to delivering the highest standards of service, comfort, and hospitality. This commitment extends to every aspect of our operations, including our front-line roles such as Luggage Porter.

As a Luggage Porter at ****, you will be an integral part of our guest services team, responsible for ensuring the smooth and efficient movement of luggage throughout our properties. Your role is crucial in setting the tone for our guests' stay, helping to create memorable experiences that encourage loyalty and repeat visits.

In this role, you will:

• Assist guests with the handling, transportation, and storage of their luggage, ensuring a seamless check-in and check-out process.
• Collaborate closely with other hotel staff to coordinate luggage handling during peak periods.
• Maintain a clean and organized workspace at all times, prioritizing safety and efficiency in the handling of luggage.
• Provide exceptional customer service by offering a warm, friendly, and professional demeanor to guests, responding promptly and courteously to their needs.
• Contribute to a positive team environment by working collaboratively with colleagues across various departments.
• Adhere to all ***

• policies and procedures related to luggage handling and guest services.

To succeed in this role, you will require:

• Excellent interpersonal skills, with the ability to communicate effectively and professionally with guests and team members.
• A strong work ethic and a dedication to providing exceptional service.
• Physical strength and dexterity, as you will be required to lift and move heavy luggage regularly.
• Flexibility to work during peak periods and on weekends, as needed.
• Previous experience in a similar role is desirable but not essential, as comprehensive training will be provided.

Join us at ***

• and become an integral part of our mission to deliver exceptional hospitality experiences to our guests. Apply today to start your journey with us!