Night Guest Services Manager | Job in Monmouthshire

*Required Skills (Night Guest Services Manager) *

• Proven experience as a Night Guest Services Manager or similar role within the hospitality industry.
• Excellent leadership and team management skills with the ability to motivate and guide a night shift team.
• Strong interpersonal and communication skills, including active listening and conflict resolution abilities.
• Proficiency in guest service protocols, policies, and procedures, ensuring exceptional guest experiences during evening shifts.
• Ability to handle high-pressure situations calmly and effectively while maintaining a positive attitude.
• Knowledge of housekeeping operations, preferably within a hotel environment, with the ability to monitor cleanliness standards.
• Strong problem-solving skills, capable of resolving guest issues efficiently and professionally.
• Familiarity with technology systems used in the hospitality industry, such as PMS (Property Management Systems) and POS (Point of Sale).
• Excellent organizational skills, including attention to detail and ability to manage multiple tasks simultaneously.
• Availability to work night shifts as required by the hotel's operation schedule.
• Ability to work flexible hours, including weekends and holidays when necessary, to support the hotel's 24-hour operations.
• Strong understanding of local and national regulations related to hospitality and customer service, ensuring compliance with all relevant standards.
• A proactive approach to problem-solving, continuously seeking ways to improve guest services and staff performance.
• Ability to work collaboratively with other departments within the hotel, such as maintenance, security, and housekeeping, to ensure a seamless guest experience.
• Strong understanding of Welsh culture and customs, demonstrating empathy and cultural sensitivity when interacting with guests from diverse backgrounds.

Desired Candidate

We are currently seeking an experienced and dedicated individual to fill the role of Night Guest Services Manager at our prestigious hotel located in Wales. This position is crucial to ensuring our guests' comfort and satisfaction during their stay, especially during nighttime hours when attention to detail and excellent customer service are paramount.

• Overseeing all aspects of guest services during night shifts, including handling guest inquiries, resolving issues promptly, and ensuring a welcoming environment for guests.

• Collaborating with day shift team members to ensure seamless transitions between shifts and maintain high levels of service consistency.

• Leading the night team in adhering to hotel policies and procedures, enforcing house rules as needed, and maintaining a safe and secure environment for guests and staff.

• Coordinating with maintenance, housekeeping, and security departments to address guest requests and concerns effectively and efficiently.

• Ensuring all guest rooms are clean, comfortable, and fully stocked upon guest arrival.

• Maintaining accurate records of guest interactions, incidents, and complaints as required by the hotel's protocols.

• Providing exceptional customer service at all times, demonstrating a positive attitude, effective communication skills, and a strong commitment to our guests' satisfaction.

• Proven experience in a similar Guest Services Management role within a luxury hotel or comparable establishment is essential.

• Excellent leadership and team management skills, with the ability to motivate and guide staff effectively.

• Strong problem-solving abilities and a solution-oriented mindset, with the capacity to make sound decisions under pressure.

• Exceptional communication skills, both written and verbal, with the ability to handle difficult situations diplomatically and professionally.

• A genuine passion for delivering exceptional customer service and ensuring guest satisfaction.

• Flexibility to work nights, weekends, and public holidays as required by the hotel's operational needs.

If you are a highly motivated individual who thrives on providing excellent guest service in a fast-paced environment, we would love to hear from you. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth within our esteemed organization. Apply today and join our team of dedicated hospitality professionals!

Our Company

Our hotel boasts a stunning location, surrounded by breathtaking landscapes and within easy reach of Wales's many cultural and historical attractions. With a commitment to maintaining the highest standards of hospitality, we strive to create an atmosphere where our guests can relax, rejuvenate, and enjoy their stay in comfort and style.

In the role of Night Guest Services Manager, you will be a vital part of our dedicated team, responsible for overseeing the smooth operation of our hotel during the night shift. This is an exciting opportunity to grow your career in hospitality while working with a team that truly cares about providing exceptional experiences for our guests.