Portal Administrator | Job in North Yorkshire

In this role as a Portal Administrator based in Yorkshire and The Humber, your primary responsibilities will involve managing, maintaining, and ensuring the smooth operation of various digital platforms and portals used by our organization. Here is an overview of some of your day-to-day tasks:

• User Management: Oversee the addition, modification, and removal of user accounts in the portal system, ensuring that proper security protocols are adhered to at all times. This includes managing roles and permissions for each user based on their access level within the organization.

• Data Maintenance: Regularly update and ensure the accuracy of data within the portals. Collaborate with relevant departments across the organization to obtain correct information as needed.

• Technical Support: Provide first-line technical support for users encountering issues with the portal system, assisting them in resolving their problems quickly and efficiently. This may involve troubleshooting software or hardware malfunctions, guiding users through processes, or escalating complex issues to higher levels of support as necessary.

• Portal Optimization: Collaborate with IT, development teams, and business stakeholders to identify areas for improvement in the portal system. Implement updates, patches, and new features to enhance the user experience and overall functionality of the portals.

• Security Compliance: Monitor the portal system for any potential security threats or vulnerabilities. Follow established best practices for cybersecurity and work closely with the IT team to implement safeguards that protect sensitive data and ensure regulatory compliance.

• Training and Documentation: Develop and deliver training materials to help users navigate the portals effectively. Maintain comprehensive documentation of portal features, functions, and procedures for easy reference by both administrators and end-users.

• Performance Monitoring: Regularly review system logs and usage statistics to identify trends, areas for improvement, or potential issues that require attention. Collaborate with IT teams to address any performance concerns and ensure optimal uptime for the portals.

• Project Coordination: Work closely with various departments within the organization to manage projects related to portal development, upgrades, or enhancements. This may involve coordinating timelines, budgets, resources, and communications to ensure successful project completion.

• Vendor Management: Liaise with third-party vendors who provide services related to the portal system. This includes negotiating contracts, managing service level agreements (SLAs), and ensuring compliance with contractual obligations.

• Continuous Improvement: Stay abreast of industry trends and advancements in portal technology. Utilize this knowledge to identify opportunities for improvement within our organization's portals and implement best practices as needed.