Program Manager Customer Success Analytics | Job in Greater Manchester

• Bachelor's degree in Business Administration, Information Technology, Statistics, Data Science, Mathematics, or a related field; Advanced degrees are preferred but not required.

• 5+ years of experience in customer success, data analysis, project management, or a similar role within the technology industry.

• Strong analytical skills with the ability to extract insights from complex data sets using SQL, R, Python, or other programming languages.

• Proven experience in designing and implementing customer success metrics and KPIs that drive business results.

• Proficiency in using Customer Relationship Management (CRM) tools such as Salesforce, HubSpot, or Zendesk for data analysis, reporting, and customer interaction management.

• Excellent project management skills with the ability to manage multiple projects simultaneously while meeting deadlines and staying within budget.

• Exceptional leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders across various levels of an organization.

• Demonstrated ability to interpret complex business issues, identify key drivers, and develop solutions that improve customer success outcomes.

• Solid understanding of the technology industry and its trends, particularly in the areas of SaaS, Cloud Computing, and Customer Success Analytics.

• Knowledge of data visualization tools such as Tableau, PowerBI, or Looker for presenting insights and recommendations to stakeholders.

• Strong problem-solving skills with a data-driven approach to decision-making.

• Familiarity with Agile methodologies in project management is a plus.

• Ability to travel occasionally as required by the role.

In this Program Manager Customer Success Analytics position, you will have the opportunity to lead critical initiatives that drive customer success and contribute to our company's growth. Your strong analytical skills, experience with data analysis, project management, and leadership will be essential in achieving our goals. If you are a results-driven professional who thrives on solving complex problems and making meaningful contributions to a dynamic organization, we encourage you to apply for this exciting opportunity.

Rewards

At our company, we believe that our team members are the driving force behind our success. As a Program Manager of Customer Success Analytics, you will be offered a competitive and comprehensive benefits package designed to support your personal and professional growth.

*Compensation *

We offer a competitive base salary commensurate with experience and qualifications, as well as an attractive bonus structure that rewards teamwork, innovation, and achieving business objectives.

*Benefits *

• Healthcare Coverage: Comprehensive medical, dental, and vision insurance plans to ensure your health and well-being.

• Retirement Savings Plan: A generous 401(k) retirement savings plan with company matching contributions to help secure your financial future.

• Paid Time Off: Generous vacation time, sick days, and company holidays to allow for work-life balance and restorative time off.

• Professional Development: A commitment to your personal growth through ongoing training, development opportunities, and access to industry conferences and workshops.

• Wellness Programs: Various wellness initiatives such as onsite fitness facilities, mental health resources, and employee assistance programs to support your overall well-being.

• Employee Discounts: Discounted products or services from our company and partner companies.

• Flexible Work Arrangements: Hybrid work options that provide flexibility to balance work and personal life commitments.

• Employee Referral Program: Opportunities to earn rewards for referring exceptional talent to join our team.

By joining our team as a Program Manager of Customer Success Analytics, you will not only have the opportunity to make a significant impact on our company but also receive a competitive compensation and benefits package designed to support your personal and professional growth. We look forward to your application!