Receptionist | Job in Northamptonshire

*Required Skills (as a Receptionist in East Midlands) *

• Exceptional Communication Skills: You will be the first point of contact for clients and visitors, requiring excellent verbal and written communication skills to provide clear, accurate, and friendly information.

• Strong Organizational Abilities: You should be able to manage multiple tasks efficiently, prioritize effectively, and maintain a well-organized workspace.

• IT Proficiency: Familiarity with common office software packages (Microsoft Office Suite), as well as ability to learn and use any new systems or tools provided.

• Telephone Skills: Ability to handle incoming and outgoing calls professionally, take messages accurately, and direct calls effectively.

• Customer Service Orientation: Demonstrate a commitment to providing excellent customer service, understanding the needs of clients and visitors, and responding in a timely and helpful manner.

• Adaptability: Ability to adapt quickly to changing situations and priorities, and remain calm under pressure.

• Friendly and Approachable Dewmeanor: You will be expected to create a welcoming environment for all clients and visitors, maintaining a positive attitude at all times.

• Discretion and Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality at all times.

• Problem-Solving Skills: Able to troubleshoot routine issues, think creatively to find solutions, and escalate more complex problems to the appropriate team members.

• Teamwork: Willingness to collaborate effectively with colleagues across different departments to ensure a smooth workflow and deliver high-quality service.

Training Programs

In our commitment to your growth and success as a Receptionist within our East Midlands-based organization, we provide comprehensive training programs designed to equip you with the skills, knowledge, and confidence needed to thrive in this role.

Your journey with us begins with an immersive orientation and onboarding process. This period is designed to familiarize you with our organization's culture, values, policies, and procedures. You will receive an overview of your role within the team, as well as gain a deep understanding of the services we offer and the clients we serve.

Following onboarding, you will embark on our specialized Receptionist training program. This program covers various aspects of the role, including:

• *Front Desk Management:

• Learn effective techniques for managing the front desk, including phone handling, email management, and visitor registration.

• *Communication Skills:

• Develop advanced communication skills, both verbal and written, to ensure clear, courteous, and professional interactions with clients, colleagues, and vendors.

• *Administrative Support:

• Master various administrative tasks such as scheduling appointments, maintaining records, and handling correspondence.

• *Customer Service:

• Understand the importance of exceptional customer service and learn how to handle client inquiries, complaints, and feedback effectively.

• *Office Management:

• Gain knowledge on office management tasks, including maintaining office supplies, managing mail distribution, and ensuring a clean and organized workspace.

At our organization, we recognize the importance of continuous learning and development. To facilitate this, we offer regular training sessions, workshops, and seminars on various topics relevant to your role as a Receptionist. These sessions provide opportunities for you to expand your skillset, learn new technologies, and stay updated with industry best practices.

In addition to structured training programs, we offer a mentorship program where you will be paired with an experienced Receptionist who can provide guidance, support, and advice throughout your tenure with us. This relationship allows for a more personalized learning experience and fosters a sense of camaraderie within the team.

We are excited to welcome you to our team and look forward to helping you grow and succeed as a Receptionist in the East Midlands!

Job Role Summary

The Receptionist plays a pivotal role in our organization, serving as the first point of contact for visitors, callers, and staff alike. As a friendly and professional representative of our East Midlands-based company, you will be responsible for ensuring that all interactions are handled with efficiency, courtesy, and a keen attention to detail.

*Key Responsibilities: *

• Customer Service: Greet visitors, answer inquiries, and provide information about the organization and its services. Handle requests efficiently and effectively to ensure customer satisfaction.

• Administrative Duties: Manage incoming and outgoing phone calls, emails, and post. Schedule appointments, meetings, and events as required. Maintain accurate records of all interactions in our database systems.

• Front-of-House Management: Ensure the reception area is well-organized, clean, and presentable at all times. Oversee security procedures, such as signing in visitors and issuing passes or badges as necessary.

• Supporting Staff: Provide administrative support to staff members as needed, including photocopying, faxing, and mail distribution.

• Event Coordination: Organize and manage small-scale events, such as meetings, training sessions, and seminars, in collaboration with the Events team.

*Qualifications: *

• Proven experience as a Receptionist or similar customer service role.
• Excellent communication skills, both verbal and written.
• Strong organizational abilities combined with multitasking skills.
• Proficiency in using common office software (e.g., Microsoft Office Suite).
• Ability to work flexible hours, including weekends as required.
• Friendly, professional demeanor and ability to handle a high volume of interactions with grace and efficiency.

By joining our team, you will have the opportunity to contribute to an innovative and dynamic organization in the heart of the East Midlands. If you are passionate about customer service, enjoy working as part of a team, and are eager to learn and grow, we would love to hear from you!

The Company

At ****, we pride ourselves on our team who are the heart and soul of our success. We believe in hiring talented, passionate individuals who share our vision and values. In this role as our Receptionist, you will be an integral part of our team, ensuring a welcoming and efficient environment for both employees and visitors alike.

Our offices are located in a modern, easily accessible building that boasts state-of-the-art facilities. We encourage a work-life balance, offering flexible working hours and a friendly, supportive team atmosphere. Our benefits package includes competitive salary, pension contributions, generous holiday allowance, and regular team events.

Join us at ***

• and contribute to our ongoing success story while growing personally and professionally in a vibrant and dynamic work environment. We look forward to receiving your application!

Benefits

We offer a competitive salary package that recognizes and rewards your skills, experience, and contributions to our organization.

Join us in our modern, well-equipped offices located in the heart of the East Midlands. Enjoy a friendly, supportive work environment that encourages professional growth and development.

We understand the importance of work-life balance. As a receptionist, you will enjoy flexible working hours designed to accommodate your personal needs and commitments.

Your future financial security is important to us. That's why we offer a generous pension scheme, helping you prepare for the years ahead with peace of mind.

Take care of your health with our comprehensive health and wellbeing benefits package. This includes private medical insurance, gym membership discounts, and mental health support services.

Continuously improve your skills through our extensive learning and development programmes. These include workshops, seminars, and access to online courses that help you grow both personally and professionally.

Access professional support when you need it most with our Employee Assistance Programme. EAP provides confidential advice and counselling services for a range of personal issues, helping you navigate life's challenges.

Build strong relationships with your colleagues through regular social events and team building activities. These fun-filled occasions foster camaraderie, boost morale, and help create a vibrant, inclusive work culture.

Save time and money on commuting with our free on-site parking facility. This benefit eliminates the stress of finding parking spaces and allows for a smooth, hassle-free journey to work every day.

Balancing work and family can sometimes be challenging. Our childcare voucher scheme helps alleviate some of that burden by providing financial assistance with registered childcare providers.