Sales Agent | Job in Cornwall

In this dynamic and customer-focused role as a Sales Agent within our Contact Centre, you will be an integral part of our team based in the South West region. This position offers an exciting opportunity to grow your sales career while delivering exceptional customer service.

*Responsibilities: *

• Achieve daily and monthly sales targets by effectively handling incoming calls and following up on leads.
• Maintain a high level of product knowledge to provide accurate and relevant information to customers.
• Use active listening skills to understand customer needs, propose solutions, and close sales.
• Work collaboratively with the team to achieve collective sales targets and goals.
• Maintain and update customer records in our CRM system accurately and efficiently.
• Contribute to the continuous improvement of the sales process by providing feedback and suggestions.
• Uphold the company's values, ensuring a positive and professional image is presented at all times.
• Adhere to company policies and procedures while striving for excellence in customer service.

*Requirements: *

• Proven sales experience, preferably within a contact centre environment.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities and the ability to think on your feet.
• High level of computer literacy, with proficiency in MS Office Suite and CRM systems.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Resilience and determination to succeed in a competitive sales role.
• Passion for providing excellent customer service.
• Flexibility to work during busy periods, including evenings and weekends when necessary.
• Willingness to undergo product training and ongoing professional development.

Join our vibrant team and take the next step in your sales career with us! We look forward to hearing from you.

Job Opportunity

We are currently seeking a dynamic and customer-focused individual to join our team as a Sales Agent based in our Contact Centre in the South West region. This is an exciting opportunity for someone who thrives in a fast-paced, sales-driven environment, and is passionate about delivering exceptional service to our clients.

• Achieve and exceed daily, weekly, and monthly sales targets by effectively managing your portfolio of client relationships.

• Provide exceptional customer service, responding promptly and professionally to inquiries and concerns, and ensuring a positive resolution for every interaction.

• Upsell and cross-sell products and services when appropriate, maximizing revenue and growth opportunities.

• Maintain accurate and up-to-date records of all client interactions, sales, and customer service activities within our CRM system.

• Collaborate with the wider team to continuously improve sales processes, refine strategies, and ensure the contact centre operates efficiently and effectively.

• Participate in ongoing training programs to develop your knowledge and skills, staying up-to-date with industry trends, product updates, and best practices.

• Contribute to a positive and engaging work environment by maintaining open lines of communication with colleagues, demonstrating adaptability, and fostering a culture of teamwork and collaboration.

• Proven sales experience, ideally within a contact centre environment or comparable role.

• Excellent verbal and written communication skills, with the ability to build rapport and trust with clients quickly and effectively.

• Strong problem-solving abilities, with a focus on finding creative solutions that meet client needs while maximizing revenue opportunities.

• Proficiency in using CRM systems and other sales tools.

• A high level of adaptability, with the ability to manage multiple tasks simultaneously and prioritize effectively.

• An energetic and resilient approach to work, with a strong desire to continually learn and improve.

• A passion for delivering exceptional customer service and an understanding of the importance of every interaction in building long-term relationships.

If you are a dedicated professional looking for a challenging and rewarding role in a dynamic organization, we would love to hear from you. Please submit your application, including a current resume and cover letter, detailing your relevant experience and qualifications.