Sales and Customer Service Advisor | Job in Dorset

*Summary *

We are seeking a dynamic and customer-focused Sales and Customer Service Advisor to join our team based in the South West region. In this role, you will play a crucial part in driving sales growth while ensuring exceptional customer service experiences for our valued clients.

Responsibilities:

• Building and maintaining strong, long-lasting customer relationships by understanding their unique needs and providing tailored solutions to meet those needs.
• Achieving and exceeding sales targets through effective prospecting, lead qualification, and closing deals.
• Delivering exceptional customer service through handling inquiries, resolving issues, and ensuring client satisfaction at every stage of the sales process.
• Maintaining accurate and up-to-date records in our CRM system to track leads and sales progress effectively.
• Collaborating with internal teams to ensure smooth operations and timely delivery of products/services.
• Constantly seeking opportunities for cross-selling and upselling to maximize revenue potential.
• Contributing to the development of sales strategies, plans, and programs in collaboration with management.
• Continuously monitoring market trends and competitors to stay informed and adapt sales tactics accordingly.

Requirements:

• Proven sales experience within a customer-focused role, preferably in a similar industry.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• A results-driven mindset with the ability to work under pressure and meet deadlines.
• Proficiency in using CRM systems.
• Strong organizational and multitasking abilities.
• A proactive attitude, willingness to learn, and commitment to continuous improvement.
• Ability to work flexible hours, including weekends, as needed.

We offer a competitive salary package, comprehensive benefits, opportunities for professional growth, and a supportive work environment that encourages innovation and teamwork. If you are passionate about sales, customer service, and ready to take your career to the next level in the South West region, apply today!

Key Responsibilities

As a Sales and Customer Service Advisor based in the South West region, your primary role will be to drive sales growth, deliver exceptional customer service, and contribute to the overall success of our business. Here are some key responsibilities you'll handle:

Sales:

• Achieve individual sales targets through proactive outbound calls, emails, and face-to-face interactions with potential customers.
• Develop and maintain strong, long-lasting customer relationships by understanding their needs.
• Provide exceptional product knowledge to educate customers on the benefits of our products and services.
• Collaborate with the sales team to develop and implement strategies for reaching new clients and expanding existing accounts.

Customer Service:

• Respond to customer inquiries and complaints in a timely, professional, and empathetic manner via phone, email, or chat.
• Maintain accurate and up-to-date records of customer interactions and follow-ups using our customer relationship management (CRM) system.
• Escalate issues to the appropriate department as necessary to ensure customer problems are resolved quickly and effectively.
• Contribute to a positive image of our company by providing fast, friendly, and efficient customer service.

Administration:

• Maintain an organized workspace and accurate records for easy data analysis and access.
• Participate in regular team meetings and training sessions to stay up-to-date on products, services, policies, and procedures.
• Contribute ideas for improving sales strategies, customer service processes, and overall operational efficiency.

Compliance:

• Adhere strictly to all company policies and procedures regarding data protection, confidentiality, and ethical business practices.
• Ensure compliance with relevant local laws, regulations, and industry standards in sales and customer service interactions.

Personal Development:

• Actively seek opportunities for professional growth through self-directed learning and training provided by the company.
• Continuously improve your skills to exceed performance expectations and contribute positively to team success.

Daily Responsibilities

In this role as a Sales and Customer Service Advisor based in the South West region, you will be expected to perform the following key responsibilities:

• Customer Interaction: Engage with customers effectively via telephone, email, or face-to-face interactions, ensuring a positive and professional experience for each customer interaction. Listen actively to customer needs, provide solutions, and address concerns in a timely and empathetic manner.

• Product Knowledge: Maintain comprehensive knowledge of the company's products and services, offering accurate information and recommendations to customers based on their individual requirements and preferences. Continuously educate yourself about new product launches, updates, and industry trends to improve customer service quality.

• Sales Targets: Achieve and exceed sales targets by identifying opportunities, upselling and cross-selling products effectively, and closing deals in a professional and ethical manner. Develop strategies for prospecting new customers, as well as retaining existing ones.

• Service and Support: Provide support to customers throughout the entire customer journey - from pre-sale to post-sale. Manage any after-sales issues or queries efficiently, ensuring customer satisfaction and repeat business.

• Performance Monitoring: Regularly monitor performance metrics such as call volume, average handling time, sales conversion rates, and customer satisfaction scores to ensure personal and team goals are being met effectively. Identify areas for improvement and develop strategies for optimizing performance in those areas.

• Administrative Duties: Perform various administrative tasks, including updating customer records accurately, preparing reports and analysis as required, and maintaining a clean and organized workspace to ensure efficiency and effectiveness throughout the day.

• Collaboration: Collaborate with colleagues across departments to share insights about customer needs, feedback, and suggestions for improving products or services. Work together with sales teams to achieve departmental goals and contribute to overall company success.

• Continuous Learning: Continuously develop professionally by attending training sessions, workshops, and seminars related to sales techniques, customer service, and product knowledge. Stay updated on industry trends and best practices to enhance your skills and remain competitive in the job market.

In this role, you will be essential in delivering exceptional customer experiences while contributing to the growth and success of our organization in the South West region.

Company Background

Located in the South West region, our company serves a diverse clientele across various markets, offering an extensive range of products tailored to meet their unique needs. Our mission is to deliver high-quality products alongside exceptional customer service, ensuring that every interaction with us leaves a lasting positive impact.

At , we believe in the power of people and their potential. We are committed to investing in our employees' growth and development, offering opportunities for continuous learning, professional advancement, and career progression within our organization. By cultivating a culture that encourages creativity, collaboration, and innovation, we aim to create an environment where everyone can thrive and contribute meaningfully to the success of our business.

As part of our team, you will have the opportunity to work alongside passionate professionals who share a common goal: to provide unparalleled customer service while driving sales growth and building lasting relationships with our clients. If you are eager to grow your career in a dynamic and supportive environment, and are committed to delivering exceptional service, we invite you to explore this exciting opportunity as a Sales and Customer Service Advisor with .

What We Offer

Welcome to an exciting opportunity to join our dynamic team as a Sales and Customer Service Advisor in the South West region. We are a thriving organization that values innovation, collaboration, and exceptional customer service. As part of our team, you will be at the forefront of ensuring our clients receive outstanding service while contributing to our sales targets.

• Developing and maintaining strong, long-lasting customer relationships through consultative sales techniques and exceptional customer service

• Understanding customer needs and recommending appropriate products or services that match those needs

• Achieving and exceeding sales targets by upselling and cross-selling products and services effectively

• Responding to customer queries in a timely, efficient, and professional manner via telephone, email, or face-to-face communication

• Accurately processing orders and managing accounts within the company's systems

• Collaborating with internal departments to ensure high levels of product and service knowledge are maintained

• Competitive Salary and Benefits: We offer a competitive salary package that recognizes your expertise, as well as an attractive benefits package designed to support you both personally and professionally.

• Career Development Opportunities: Our commitment to your career growth is evident in the opportunities we provide for continuous learning, skill development, and advancement within our organization.

• Flexible Working Hours: We understand that work-life balance is essential to overall job satisfaction. Therefore, we offer flexible working hours to accommodate individual needs.

• Collaborative Work Environment: Our culture is one of collaboration, teamwork, and open communication. You'll have the opportunity to work alongside dedicated professionals who are passionate about what they do.

• Supportive Management: Our management team is committed to your success. They will provide regular feedback, guidance, and support to help you achieve your professional goals.

If you're passionate about sales, customer service, and ready to take the next step in your career, we invite you to apply for this exciting opportunity today. Join us in creating exceptional experiences for our customers while growing professionally within a dynamic organization.