Senior Service Designer | Job in Herefordshire

In our quest for digital innovation and service excellence, we are seeking a seasoned Senior Service Designer to join our dynamic team based in the West Midlands. The ideal candidate will bring a wealth of experience in designing and implementing user-centric services that drive business growth and enhance customer satisfaction.

• Expertise in Service Design: Demonstrable experience in service design, with a strong understanding of the service design lifecycle and its application in real-world scenarios.

• User-Centric Approach: Proven ability to put users at the heart of service design, employing user research methodologies, and creating services that meet user needs and exceed expectations.

• Strong Leadership: Proven track record in leading service design teams, fostering a collaborative environment, and mentoring junior designers.

• Excellent Communication Skills: Ability to articulate complex design concepts clearly and effectively to both technical and non-technical stakeholders.

• Collaborative Mindset: Demonstrable ability to work effectively in a cross-functional team, collaborating with various departments such as product management, development, marketing, and operations.

• Proficiency in Design Tools: Expertise in using design tools such as Sketch, Figma, Adobe XD, or similar for wireframing, prototyping, and visual design.

• Service Blueprinting: Experience in creating comprehensive service blueprints that outline the interactions between various service touchpoints, resources, and processes.

• Experience with Agile Methodologies: Familiarity with Agile methodologies, particularly Scrum, and the ability to apply them effectively in a design context.

• Understanding of Lean UX Principles: Knowledge of Lean UX principles and their application in service design.

• Knowledge of Accessibility Guidelines: Experience in designing accessible services, with an understanding of WCAG 2.1 and other accessibility guidelines.

• Experience with User Testing: Familiarity with user testing methodologies and experience in conducting usability tests to validate design decisions.

• Business Acumen: Understanding of business models and the ability to translate business objectives into service design strategies.

By joining our team, you will have the opportunity to work on exciting, innovative projects that make a real impact on both our customers and our business. We look forward to receiving your application!

Candidate Profile

*Overview: *

We are seeking a dynamic and innovative Senior Service Designer to join our team based in the West Midlands. The successful candidate will play a pivotal role in shaping and delivering complex service design solutions that improve the quality of life for our users while driving business growth.

*Key Responsibilities: *

• Lead multidisciplinary teams through the entire service design process, from research and analysis to prototyping and implementation.
• Develop user-centric strategies and design solutions that meet both user needs and business objectives.
• Facilitate workshops and co-creation sessions with stakeholders and users.
• Contribute to the development of our service design methodology, ensuring it is innovative, efficient, and effective.
• Collaborate with various departments to ensure the consistent application of service design principles across projects.
• Mentor junior team members, sharing your expertise and supporting their professional growth.
• Stay abreast of industry trends and best practices in service design, leveraging this knowledge to enhance our offerings.

*Qualifications: *

• Proven experience as a Service Designer or similar role, with a focus on complex, multichannel services.
• Strong leadership skills, demonstrated through successful management of multidisciplinary teams.
• Excellent communication and facilitation skills, with the ability to effectively engage with stakeholders at all levels.
• A portfolio showcasing your service design projects, highlighting your problem-solving abilities and user-centric approach.
• A degree in Service Design, Interaction Design, Human-Computer Interaction, or a related field, although equivalent professional experience will be considered.
• Proficiency in relevant software, such as Sketch, Figma, Adobe Creative Suite, Miro, and others.
• Strong analytical skills, with the ability to interpret data and insights to inform design decisions.
• A passion for continuous learning and improvement, staying current with the latest trends and best practices in service design.

*Personal Qualities: *

• A creative thinker with a user-centric mindset.
• An effective collaborator who values teamwork and open communication.
• A resilient individual capable of managing competing priorities and adapting to changing circumstances.
• A committed professional who is passionate about making a meaningful impact through design.
• An enthusiastic mentor, eager to support the growth and development of junior team members.
• A proactive problem-solver with strong decision-making skills.

Join us in our mission to create exceptional service experiences that make a real difference in people's lives while driving business success. We look forward to receiving your application!