Senior Systems Support Officer | Job in Islington

In our dynamic and innovative technology-driven organization based in London, we are seeking an exceptional individual to fill the role of a Senior Systems Support Officer. This is an exciting opportunity for a seasoned professional with a strong background in system support and a keen interest in leveraging their skills to drive success in a rapidly evolving industry.

*Responsibilities: *

• Provide expert level support for the organization's IT infrastructure, including servers, networks, and systems software.
• Collaborate with internal teams to troubleshoot technical issues, ensuring optimal performance of all systems.
• Implement and manage system upgrades, patches, and updates in a timely and efficient manner.
• Develop, maintain, and enforce system security policies and procedures.
• Monitor system performance and identify potential issues before they become critical.
• Work closely with vendors to resolve hardware or software problems as they arise.
• Document all technical support interactions for future reference and knowledge sharing.
• Participate in project teams to design, deploy, and maintain new systems as required.
• Train junior system support staff on best practices and procedures.
• Stay abreast of industry trends and technological advancements, applying this knowledge to improve our systems.

*Qualifications: *

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Senior Systems Support Officer or similar role.
• Strong understanding of system architecture, network protocols, and software development methodologies.
• Proficiency in various operating systems (Windows Server, Linux) and system management tools.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Exceptional communication skills with a knack for explaining complex technical concepts in an understandable manner.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Experience working in a fast-paced environment where change is constant.
• A proactive attitude and the ability to work both independently and as part of a team.
• A valid permission to work in the United Kingdom.

Join us in our mission to shape the future of technology, and take your career to new heights as our Senior Systems Support Officer in London! We look forward to receiving your application and learning about how you can contribute to our team's success.

Skill Set

The ideal candidate for the role of Senior Systems Support Officer should possess the following skills and competencies:

Technical Expertise:

• Extensive experience in managing and supporting complex IT systems and infrastructure.
• Proficiency in multiple operating systems (Windows, Linux, macOS) and networking protocols.
• Strong understanding of virtualization technologies such as VMware, Hyper-V, and AWS.
• Familiarity with cloud platforms like Azure and Google Cloud.
• Experience with IT service management tools (e.g., ServiceNow, BMC Remedy, etc.).
• Knowledge of ITIL best practices for Incident Management, Problem Management, Change Management, etc.

Problem-Solving Skills:

• Ability to diagnose and resolve complex technical issues efficiently.
• Strong analytical skills to identify patterns, root causes, and effective solutions.
• Excellent troubleshooting abilities in various IT environments.

Communication Skills:

• Exceptional written and verbal communication skills for effective collaboration with team members and stakeholders.
• Ability to explain complex technical concepts clearly and concisely to non-technical colleagues.

Project Management Skills:

• Experience in managing multiple projects simultaneously, prioritizing tasks effectively.
• Strong organizational skills to ensure timely completion of tasks and adherence to project deadlines.

Leadership Skills:

• Ability to lead a team, delegate tasks appropriately, and provide guidance when needed.
• Proactive approach to identify potential issues and implement preventive measures.

Continuous Learning:

• Commitment to staying updated with the latest technologies and industry trends.
• Adeptness in learning new software tools and systems as needed.

Collaboration Skills:

• Ability to work effectively within a team, as well as independently when necessary.
• Strong interpersonal skills for building relationships with various stakeholders.

Daily Responsibilities

As a Senior Systems Support Officer based in London, your primary role will be to ensure the smooth operation of our organization's IT infrastructure and systems. Here's an overview of the daily responsibilities you can expect:

• Oversee the daily management, maintenance, and optimization of all hardware, software, networks, and databases within the organization.

• Collaborate with the IT team to design, implement, and maintain system solutions that meet organizational needs and adhere to best practices.

• Monitor system performance and identify areas for improvement or potential issues before they impact operations.

• Perform routine maintenance tasks such as updates, backups, and security patches to ensure optimal system performance.

• Respond promptly to all IT service requests from users across the organization, providing timely and effective solutions.

• Diagnose, troubleshoot, and resolve hardware and software problems, ensuring minimal disruption to normal operations.

• Liaise with external vendors and suppliers when necessary to resolve complex technical issues.

• Document all incidents, resolutions, and best practices for future reference and knowledge sharing within the team.

• Implement and enforce security policies and procedures to protect the organization's data and systems from threats.

• Conduct regular security audits and risk assessments to identify potential vulnerabilities and implement mitigation strategies.

• Stay abreast of emerging cybersecurity threats and trends, and update our IT infrastructure accordingly.

• Ensure compliance with relevant laws, regulations, and industry standards regarding data privacy and protection.

• Provide guidance and support to junior IT team members, helping them develop their skills and knowledge.

• Contribute to the development of IT strategies and policies that align with the organization's goals and objectives.

• Collaborate with other departments to understand their specific IT needs and deliver tailored solutions.

• Act as a point of escalation for complex technical issues, leading problem-solving efforts within the team.

• Stay updated on the latest trends, technologies, and best practices in the field of IT systems support.

• Seek out opportunities for professional development, such as attending conferences, webinars, or earning relevant certifications.

• Contribute to the continuous improvement of our organization's IT infrastructure by proposing new ideas, solutions, and processes.

Organization Info

*Job Title:

• Senior Systems Support Officer

*Location:

• London, United Kingdom

*About Us *

is a leading organization in the technology sector, dedicated to providing innovative solutions that revolutionize industries globally. With our headquarters in London, we are at the forefront of technological advancements and strive for excellence in everything we do. Our dynamic team is the driving force behind our success, and we are always looking for talented individuals to join us.

*Our Values *

• Innovation: We foster an environment that encourages creative thinking and the pursuit of groundbreaking ideas.
• Collaboration: We believe in the power of collective intelligence and teamwork, with open communication being the foundation of our success.
• Integrity: We uphold the highest standards of ethics, honesty, and transparency in all our actions.
• Growth: We invest in the personal and professional development of our employees, encouraging them to reach their full potential.
• Inclusivity: We celebrate diversity and strive for an inclusive culture where everyone feels valued, respected, and empowered.

*Role Description *

As a Senior Systems Support Officer at , you will play a critical role in maintaining the stability and efficiency of our complex IT infrastructure. You will be responsible for troubleshooting system issues, implementing updates, and collaborating with other teams to ensure smooth operation. If you are a proactive problem solver with a passion for technology and a desire to grow your career, this is an excellent opportunity for you.

*Key Responsibilities *

• Provide timely, effective support for all system-related issues within the organization.
• Monitor and maintain server systems, networks, and applications to ensure optimal performance.
• Collaborate with various teams across the organization to address technical challenges.
• Develop and implement strategies to improve system efficiency and reduce downtime.
• Stay abreast of industry trends and emerging technologies to enhance our IT infrastructure.
• Document all technical procedures and maintain up-to-date records for future reference.
• Coordinate with third-party vendors as needed for hardware, software, or service support.
• Support the implementation of new systems and ensure a seamless transition during upgrades.

*Qualifications *

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in a Senior Systems Support role.
• Proficient knowledge of server technologies (Microsoft Windows Server, Linux), networking protocols, and database management systems.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication and collaboration skills.
• Experience with IT service management tools such as ServiceNow, Jira, or BMC Remedy.
• Familiarity with cloud technologies (AWS, Azure, Google Cloud) is a plus.
• Certifications such as MCSA, RHCE, or CCNA are desirable but not essential.

*Benefits *

• Competitive salary and benefits package.
• Opportunities for personal and professional growth through training programs and career development resources.
• Flexible working hours and remote work options when applicable.
• A dynamic, inclusive, and supportive work environment.
• Social events, team building activities, and company-wide celebrations to foster camaraderie and collaboration.
• Central London location with easy access to public transportation.
• Comprehensive health and wellness benefits, including health insurance, gym memberships, and mental health resources.